Vishwanath Math - Consultant,

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Work Background

CapgeminiResource Manager

Aug. 2022Toronto, Ontario, CanadaAs a Resource Team Lead, I am responsible for managing resources for projects and managed services, as well as overseeing financial management related to these resources. Coordinating with various teams to ensure the efficient allocation and utilization of resources, meeting project deadlines, and optimizing financial performance. Resource Management: Coordinate with project managers and other stakeholders to understand resource requirements. Allocate resources based on project needs, considering skills, availability, and budget constraints. Monitor resource utilization and workload to ensure optimal allocation and productivity. Identify and address resource gaps or conflicts to ensure project continuity. Project Management: Collaborate with project managers to understand project scopes, timelines, and deliverables. Ensure resources are aligned with project goals and timelines are met. Monitor project progress and resource performance, addressing any issues that may arise. Provide regular updates to stakeholders on resource allocation and project status. Financial Management: Work closely with finance teams to develop and manage resource budgets. Monitor resource-related expenses and ensure adherence to budgetary constraints. Identify opportunities for cost optimization and efficiency improvement. Assist in financial forecasting and reporting related to resource utilization. Team Leadership: Foster a collaborative and positive team environment, encouraging growth and development. Conduct regular performance evaluations and provide feedback to team members. Ensure team compliance with company policies and procedures. Stakeholder Communication: Serve as the primary point of contact for resource-related inquiries from stakeholders. Communicate effectively with project managers, finance teams, and other stakeholders to ensure alignment and transparency. Provide regular updates and reports on resource management and financial performance.

CapgeminiService Performance Manager

Jan. 2019 - May. 2024Toronto, Canada AreaAs a skilled professional in managing and overseeing Service Management as a Service (SMaaS), I am responsible for the development and delivery of all in-scope reporting requirements, including operational metrics, Service Level Agreements (SLAs), contractual reports, and governance-related materials. I prepare and submit requests to clients for any Service Level exceptions required due to factors beyond Capgemini's control. In addition, I regularly meet with client counterparts to review service level performance and discuss any related Root Cause Analyses (RCAs) and improvement plans. I also calculate any applicable Service Level credits and/or earn backs and coordinate with Capgemini Finance team members to ensure they are applied to the appropriate invoice(s). Collaboration is essential in this role, as I work closely with the client and Capgemini Service Delivery Managers (SDMs) to negotiate and agree on Service Level requirements for any proposed new services or changes to existing services. I provide detailed analysis of existing data to support changes to Service Level Targets as needed. Furthermore, I work with account teams and client operations leads to define and implement proper operational metrics (KPIs) to evaluate service delivery quality and performance levels. I produce regular reports on service performance and achievement to senior leadership and work with other IT leads to identify actions required to maintain or improve service levels. To ensure that the Delivery team is fully equipped with the knowledge and skills to meet Service Level requirements, I develop and deliver updates and training to Delivery staff regarding service levels and the actions required to meet them. Lastly, I am responsible for managing updates to existing process collateral, including the Policies & Procedures Manual as required, ensuring that all documentation is up-to-date and easily accessible to the team.

CapgeminiStrategy Operations Consultant

Oct. 2017 - Dec. 2018Toronto, Ontario, CanadaAs a Strategy Operations Consultant, I managed multiple clients across Canada and North America by eliciting their business requirements and translating them into technical ones. I collaborated with the Delivery Excellence Business Unit's leadership and played a key role as the Functional Lead in defining dashboard requirements and providing best practices for ETL and publishing data to reports and dashboards. My expertise in creating Business Intelligence reporting solutions involved selecting the right toolset available across the BI suite to publish reports and dashboards to different accounts and also provide data-driven insights and decisions. I developed Excel, Power BI, Tableau, and Rstudio reports, scorecards, and dashboards. I also used Capgemini's proprietary data visualization tool, e-Virtual Visual Management, to create standard KPIs and SLA modules for different accounts across the North American region based on incident data. I analyzed financial data and provided insights to the Delivery Excellence VP regularly and on an ad-hoc basis. I am proficient in using AWS services such as IMA, EC2, S3, and Glue, and GCP services like Big Query, cloud composer, and compute engine. To create financial dashboard stories and custom KPIs using client ticketing data, I utilized R studio and necessary packages. I also created customer surveys and financial dashboard stories using R Studio and the required packages. Throughout my career, I worked with various R packages such as DBI, ODBC, sqldf, readxl, xlsx, dplyr, tidyr, lubridate, ggplot2, plotly, amRcharts, DT, flex-dashboard, Shiny, and leaflet. To showcase my data visualization and dashboarding skills, I have created sample R Dashboards, which can be found at https://vimath2020.s3.amazonaws.com/Sample_DB.html and https://vimath2020.s3.amazonaws.com/CFO_Sample_DB.html.

CapgeminiData Analytics Consultant

May. 2015 - Sep. 2017BangaloreAs a Data Analysis and Visualization consultant, I worked closely with senior leadership to solve business problems and drive strategic and transformation initiatives. I provided regular project progress reports to senior management and proactively consulted with them in case of issues or risks. To meet client requirements, I collected the necessary information and provided appropriate solutions. Additionally, I generated timely and accurate status reports and dashboards at predefined intervals, including weekly and monthly reports. My technical skills include developing incident management tools using Excel VBA and FTE optimization tools. I also built a Resource Release form using Excel and VBA, which automated and validated the process of releasing resources from projects by project managers. As a data analyst, I was responsible for publishing various live, interactive data visualizations, dashboards, and reports to different stakeholders using advanced Excel and VBA, Power BI, and Tableau. Along with developing reports, and dashboards, I automated manual Excel reporting processes to save time and effort. Additionally, I created Power BI, Tableau scorecards, and dashboards for different accounts where these data-viz tools were already implemented. Some of the sample dashboard stories that I have built using Power BI and Tableau can be found in my LinkedIn posts.

VodafoneManagement Information System Executive

Aug. 2014 - May. 2015BangaloreAs an MIS Executive, I evaluated business information to identify areas for process improvement that can enhance the efficiency and effectiveness of the organization. My role also involved providing robust analytical and reporting information support to management, and maintaining the existing management information systems. I provided recommendations on how to improve reporting efficiency and consistency by updating the current MIS. To achieve these goals, I gathered data from various sources, including BMC Remedy tool using remedy scripts, and analyzed large data sets to identify patterns and trends. I was responsible for collecting, verifying, and analyzing data to measure key performance indicators, and generating service desk agent performance review reports using CISCO certified intelligence center. Additionally, I defined new KPI & CPI for monitoring agents' performance and generate periodic and ad hoc reports as needed.

TescoManagement Information System Officer

Jan. 2012 - May. 2014BangaloreAs an MIS analyst, my responsibilities included providing metrics reporting and in-depth analyses to support strategic business initiatives. I maintained an analytics roadmap to prioritize initiatives and ensure the timely completion of the "Quality & Freshness" project. I supported ongoing analysis and provided weekly metrics to better understand customer behavior, lapse rate, and purchase data. One of my key tasks was to analyze various metrics, such as missing products, product availability, and refunds for dotcom-only stores. I collaborated with store managers and directors in the UK and Ireland regions to identify impactful business problems and translated them into structured analyses, measurable insights, reports, and dashboards. I also assisted with the design and development of database schema, ETL processes, and custom models to measure progress, uncover insights, and automate analyses. I designed and developed Excel dashboards by extracting data from various sources like Teradata, SQL Server, Flat Files, and Excel files. I developed complex Excel reports and dashboard stories. Additionally, I troubleshooted and fixed any Excel VBA and dashboard issues. I customized Excel reports based on business requirements for grocery operations. I also developed databases for the grocery operations team using Teradata RDBMS. Furthermore, I extensively used SAS software to read, cleanse and analyze raw data. Lastly, I automated manual Excel reports and processes to improve efficiency.

ConcentrixCustomer Support Executive - Apple Sales

Feb. 2011 - Dec. 2011Bengaluru Area, IndiaCollaborated with cross-functional teams to collect comprehensive reporting specifications Produced professional presentations, Excel-based dashboards, and templates for business reviews Constructed SQL queries to extract relevant data from databases according to reporting needs, both routinely and on an ad-hoc basis Delivered training and development programs to onboard new team members Evaluated business procedures and recommended strategies to reduce operating expenses and enhance productivity.