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Network Power<100 people
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💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
CiscoCustomer Success Manager
Oct. 2021 - Jun. 2025Ciudad de México, MéxicoWork with mid- and high-tier clients based in North America. ▪ Improved net retention with North American clients during economic turbulence. ▪ Developed tailored success plans based on client needs, goals, and value perceived in Slido’s platform. ▪ Implemented plans through scheduled meetings, addressing project and organizational complexity. ▪ Built trust with clients through human-centered interactions and in-person visits. ▪ Guided broader adoption of Slido by consulting power users and empowering teams to engage senior leaders. ▪ Increased polling by 20%, QAU by 88%, and contract value by 50% by negotiating access to power users, demonstrating polling benefits, and scaling communication with a previously stagnant client. ▪ Achieved 400% growth in QAU and a 51% increase in contract value by building a strong client relationship, advocating for power users, and transitioning the client to a modern license model. ▪ Achieved a 1200% increase in QAU and a 900% increase in contract value by adapting meeting facilitation to the new point of contact’s needs, revitalizing the relationship, and redesigning internal resources.
CiscoTechnical Consulting Engineer
May. 2021 - Oct. 2021Mexico City, MexicoContinued with the Slido Customer Care role, now powered by Cisco. ▪ Facilitated a complex use case by coordinating internal advice, maintaining client communication, and organizing training calls, leading to successful event completion and a positive client review. ▪ Resolved a login issue by coordinating with internal teams and the client, obtaining additional information and screenshots, leading to a solution and a positive client review.
SlidoCustomer Care
Mar. 2020 - May. 2021▪ Resolved real-time technical issues for Slido customers via live chat, email, and phone. ▪ Alerted relevant teams through internal communications when issues or requests arose. ▪ Followed up with customers as needed.
Effervescence Wine FestivalWordPress Developer, Implementation & Support Consultant
Nov. 2017 - Mar. 2020Los Angeles, California, United States▪ Managed WordPress development, including extensive site redevelopment with dynamic festival pages, new menus, and participant pages. Transitioned event platforms from Eventbrite to ShowClix. ▪ Handled ShowClix and Authorize.net account management. ▪ Provided web consulting, web design (PHP, HTML, CSS, JavaScript), and technical support. ▪ Utilized Google and ShowClix analytics and conducted staff training.
Bar and GardenSales Associate
Mar. 2014 - Aug. 2014Greater Los Angeles AreaAt Bar and Garden in Culver City, I sold fine wines, craft beers, and artisanal liquors. I also participated in and wrote tasting notes for regular in-store tastings, pouring and explaining various beverages to curious customers.
First The Wine...Then The StoryImplementation & Support Consultant
Oct. 2013 - Mar. 2020Los Angeles, California, United States▪ Provided web consulting, inventory management with Excel & SQL, technical support, and web design using HTML, CSS, and JavaScript for the Volusion eCommerce store. ▪ Transitioned LA wine store and storage center from paper records to QuickBooks Point of Sale (QBPOS) and then to the Volusion eCommerce platform within two years. ▪ Developed comprehensive documentation on QBPOS and Volusion for the LA team, including standardized Excel spreadsheets and guidebooks.
Bad at Sports Contemporary Art TalkBlogger
Sep. 2013 - Mar. 2016Greater Chicago AreaI was a guest blogger for Bad at Sports for about three years, covering art events and conducting interviews in Los Angeles and Mexico City.
WyzantEnglish and Creative Writing Tutor
Sep. 2013 - Aug. 2014Greater Los Angeles AreaAs an English and Creative Writing Tutor for WyzAnt, I managed my online profile, and sought out students of all ages. I ended up with about ten regular students aged 9 to 44, who I assisted with understanding reading and expressing themselves through the written word.
California College of the ArtsWriting Coach
Jan. 2013 - May. 2013San Francisco Bay AreaAs a writing coach at the Learning Resource Center at CCA, I helped students struggling with essays, reading comprehension, and study skills. I sat drop-in hours twice a week and ended up assisting first-year students to second-year MFAs with their often complicated readings and theses. In this role, I also had the opportunity to work with students from very different linguistic and cultural backgrounds, which made distilling the complexities of the art world an exciting challenge.
Suny PressAssociate Editor
Oct. 2012 - Jul. 2014Greater New York City AreaAs an associate editor for the book What We Want is Free: Critical Exchanges in Recent Art, I wrote the updated "Artist's Handbook" section, covering various socially-engaged art projects from the twenty-first century. I also advised main editors Ted Purves and Shane Aslan Selzer on their essay contributions.
Moore Brothers Wine & CoSales Associate
Oct. 2008 - Mar. 2010Greater New York City AreaMoore Brothers Wine Company was my initiation into the world of fine wines in which I still work. At Moore Brothers, I maintained the POS, packed and shipped wine, and took phone orders.
Think CoffeeBarista
Apr. 2008 - May. 2011Greater New York City AreaI began at Think not knowing how to operate an espresso machine. I left a certified barista and shift supervisor with training duties. At the cafe, I mastered an extensive menu of espresso-based drinks and single-origin pour-over coffees. I learned how to taste and talk about coffee and pour latte art. I also became a licensed food handler in New York City.
Self EmployedMusician & composer
May. 2003Mexico City Area, MexicoI am an artist who writes, performs music, and runs workshops. I have performed on three continents and at locations like the Whitney Museum of American Art in New York City and the Moers Jazz Festival near Düsseldorf, Germany. My writing has been published online and in print; and I have run workshops on improvisation and composition in Mexico and the US.
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