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Work Background
Four Seasons Hotels and ResortsArea Director of IT
Jan. 2021 - Dec. 2024US West Coast, Hawai'i and Bora BoraLed 14 Four Seasons resorts and IT infrastructure conversions and upgrades
including oversight of all IT staff (35 employees).
Oversaw technical support for complex projects, ensuring timely resolution of
issues.
Built and maintained strong relationships with key stakeholders while optimizing
revenue across departments to drive operational success.
Starwood Hotels & Resorts / Marriott InternationalArea Director of IT
Jan. 2006 - Dec. 2021Ritz‐Carlton SF, Half Moon Bay, Starwood, St. Regis, W HotelsInstituted property wide metrics that were used across all brands to establish
benchmarks on how to implement new systems and capital projects. Identified and capitalized on areas to innovate and stay on top of the market. Managed all technology for each hotel, department and employees.
Established training programs for staff members to increase sales, customer
relations and performance.
Provided technical assistance for employees working on complex tasks or
projects.
Enforced award winning compliance metrics with finance audits (Sarbanes-Oxley)
throughout the organization while ensuring adherence to industry standards.
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