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Work Background
Risk and Control Specialist
Emirates NBDRisk and Control Specialist
Oct. 2025Dubai, United Arab Emirates
Relationship Officer
Emirates NBDRelationship Officer
Jun. 2024 - Oct. 2025Dubai, United Arab EmiratesManaged over 200+ weekly customer interactions, resolving queries on banking products and digital platforms with 99% data accuracy. • Escalated and resolved service requests within SLA, achieving a 95% resolution rate and enhancing retention. • Maintained stringent compliance with data privacy and information security policies.
Senior Management Trainee
Blue Orchid HospitalitySenior Management Trainee
Nov. 2023 - May. 2024Optimised pricing strategies across multiple venues, increasing revenue by 15%. • Improved resource utilisation by 10% through accurate revenue forecasting. • Boosted market share by 12% by aligning services with evolving customer trends. • Achieved a 25% increase in revenue through dynamic response to market shifts.
Hotel Operation Trainee
The Westin London CityHotel Operation Trainee
Nov. 2022 - Sep. 2023London Area, United KingdomContributed to brand enhancement and customer retention through strategic marketing storytelling. • Supported cross-departmental operations, focusing on front office and guest relations. • Helped generate a 10% rise in revenue through upselling and data-driven reporting.
Client Integration Specialist with HR
Zavron FinservClient Integration Specialist with HR
Jun. 2020 - Mar. 2021Nagpur, Maharashtra, IndiaIntegrated financial systems for 50+ clients, reducing setup time by 20%. • Initiated upselling frameworks, increasing product revenue by 8%. • Enhanced client satisfaction by 30% through effective requirement gathering and technical alignment. • Contributed to a 15% boost in system efficiency and a 20% improvement in service KPIs.
Intern
Sheraton Grand PuneIntern
Jun. 2018 - Oct. 2018Pune, Maharashtra, India

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