Tricina Chapman - Scrum Master Project Manager, Self Employed

Feedback from Tricina’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

PlacecubeAgile Delivery Manager and Agile Coach

Jan. 2022 - Dec. 2023United KingdomResponsible for ensuring the embedding and the performance our platforms with our UK based Borough Council clients Role: • Managing the performance of the Core Product Platform Scrum Team • Building and managing relationships as their liaison to our client Engineering and Product Owners • Managed the implementation of a major upgrade of 30 versions of our platform partners and rolled out to all clients • Synthesize key information, appropriately triage, and facilitate technical conversations that ensures the health of key accounts and mutual success of our platform • Liaising with Product Owners regarding performance against contracted SLA targets & KPIs; escalating concerns where performance is in jeopardy of not meeting targets • Managing the deployment of bug fixes for incidents that are raised with the Service Desk • Managing resourcing of the team and the performance of team members and facilitating all Scrum ceremonies

Financial TimesProject Delivery Manager

Jan. 2021 - Dec. 2022London, England, United KingdomThe Acquisition Team delivers the FT.com content barriers and subscription funnels, build user journeys for prospect audiences leading up to the paywall, with the aim of converting registered users and providing great customer experience. Role: • Deliver value throughout the product life cycle using agile tools (Kanban and Scrum) and techniques • Mitigate dependencies and risks cross-functionally with other teams, such as Editorial and Marketing • Work with Product Owners and internal technical teams to foster clear and efficient process and product development • Facilitate ceremonies; aid team to continually improve their ways of working and be self-organising • Clearly communicate and measure, visions, schedule and progress, both within and outside of the teams • Continuously report progress on OKRs throughout the quarter; raise flags and unlock discussions for improvements • Recruitment of Engineers, collaboration across Customer Products to resource all of the Engineering teams • Additionally, I worked with the Architectural team, running their ceremonies

One HousingAgile Delivery Lead and Agile Coach

Jan. 2021 - Dec. 2021London, England, United KingdomOne Housing aimed to become Agile across the IT Portfolio. As an Agile Coach, I successfully transformed the IT Portfolio from Waterfall to Agile ways of working Role: • Wrote Agile training material and delivered Agile training to the portfolio (circa 100 people), focusing on Scrum for project and Kanban for BAU work • Wrote Agile delivery processes; how to report, use Azure DevOps, Agile Road mapping • Scrum Master for 5 programmes of work; running and supporting Agile ceremonies, ensuring Agile best practice • Acted as an Azure DevOps champion, setting up Project Board structures and customizing boards as best fit for teams • Acted as a sounding board for Project Managers requiring support and guidance on Agile ways of working

OfstedAgile Delivery Manager

Jan. 2019 - Dec. 2019London, England, United Kingdom

HSBCLead Program Management Officer

Jul. 2018 - Oct. 2018London, United Kingdom

Investec Wealth & Investment UKProgram Management Officer

Jan. 2018 - Dec. 2018London, United Kingdom

AvokaImplementation Manager

Jan. 2017 - Dec. 2017Sydney, AustraliaAvoka provides digital customer acquisition forms, primarily to financial and government sectors. My role is to manage the client implementation, estimate scope of work, establish project governance, plan, resource, report on, manage budgets and deliver. Achievements: • Manager of Avoka’s key account, Bankwest • Delivered stressed and previously mismanaged Victoria Police project valued at $2m and Rest Superannuation project valued at $500K by putting the correct project management controls in place, such as defect management, change control processes • Delivered an additional 7 smaller projects across various tier one banking and Government agency clients Role: • Delivered bespoke Software as a Service (SaaS) solutions, customised to suit the client style and size of project using Agile, Waterfall as well as a hybrid of methodologies • Created tailored project management controls used for creating client understanding and clear guidelines for engagement • Demonstrate strong problem resolution skills e.g., management and delivery of 270 defects • Managed the project estimation process: high level design documentation, exploratory workshops, requirements specifications, development, testing, portal creation, user experience styling, testing, deployment • Assist clients in implementing technology solutions in a cost-effective way, by understanding the requirements of their goals, and communicating them clearly to stakeholders, facilitators, partners and developers • Build strong working relationships with Sales team, working collaboratively to deliver pre-sales presentations and projects • Work collaboratively with other Implementation Managers and Client Service staff to trouble shoot resource contention issues across all projects

CitiProject Manager

Jan. 2016 - Dec. 2017Sydney, AustraliaRemarkable Customer Experience (RCE) is a new digital platform, for straight through processing of credit card applications. I inherited this system, once in production. The purpose of my role is to implement Citi branded credit cards onto the platform, continue to deliver functional enhancements in an Agile environment and to ensure the continued growth of customer approval rates and profitability. Achievements: • Delivered 6 credit card and 2 balance transfer/personal loan products on the platform • Achieved approval rate and customer form completion parity with the BAU form • Replaced and demised the legacy online application form Role: • Delivered functional enhancements and customer experience enhancements into the live credit card form using the appropriate Agile project management methodology, and adhering to the prescribed monthly sprint iterations • Worked with the Senior Leadership Team and Product Managers to define the roadmap for continued delivery of enhancements to the form, new product creation, gathering business requirements, turning them into user stories • Facilitated the process of collecting business requirements for enhancements to Citi’s forms and documented • Documented the current state workflows of the RCE form which had not been documented previously • Stakeholder Management: Regional and in country Senior Leadership Team presentations and general communication with regards to customer application approval rates, presentation of form performance analytics, managing expectations of user story delivery timelines. Liaising with Regional Project Manager to promote the functionality requests and feedback on the performance of the country specific issues, trends and customer behaviour • Management of Programme Workstream compiled of a multidisciplinary team including Digital Sales, Marketing, Legal, Product Managers and Channel Managers. Managing vendor relationships