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Work Background
ResumebleSales and Customer Support Manager (Remote)
Jul. 2023United States• Manage day-to-day sales and customer support via live chat, email, and phone while maintaining a
consultative client experience.
• Handle inbound and outbound calls/messages to qualify needs, confirm requirements, set expectations,
and drive upgrades, upsells, and resells.
• Perform high-accuracy CRM updates and data entry: log conversations, update client details, track order
status, document action items, and schedule follow-ups.
• Monitor orders end-to-end to ensure every request is assigned, acted upon, and completed on time by
tracking queues, deadlines, and next steps.
• Coordinate fulfillment with a distributed network of 100+ resume writers; match clients to best-fit writers
based on role targets, industry, and preferences.
• Translate client feedback into clear revision requests for writers; confirm resolution and maintain service
quality.
• Resolve escalations (rewrites, reassignment requests, dissatisfaction cases, refund discussions) with a
focus on retention and revenue protection.
Manulife PhilippinesUnit Head / Financial Advisor
Jan. 2017Philippines, Pasig City
• Recruit and lead insurance sales teams; coach agents to achieve individual and group sales goals.
• Conduct one-on-one coaching, performance reviews, and training to improve productivity and results.
• Earn recognition including Million Dollar Round Table (Top 6% Financial Professionals Globally) and
Recruiter of the Year (Territory Level).
• Recruited and on boarded 23 insurance agents in 2018; built and led a productive unit through coaching
and performance management.
VirtruSales and Lead Generation Team (Remote)
Feb. 2014 - Dec. 2016PhilippinesLed B2B outreach and managed the sales cycle from prospecting to closing.
VocusSenior Sales Executive
Jan. 2012 - Feb. 2014Philippines, Makati CityDelivered consultative software sales presentations and managed the full sales lifecycle through contract
closure.
Costa CruisesWaiter
Dec. 2007 - Oct. 2010• Delivered high-quality guest service in a fast-paced, multicultural cruise environment; ensured timely,
accurate food and beverage service.
• Supported upselling initiatives by recommending menu items and beverage pairings to increase check size
and guest satisfaction.
• Managed guest requests and concerns professionally, contributing to positive dining experiences and repeat
satisfaction.
• Coordinated with kitchen and service teams to maintain service standards, accuracy, and cleanliness.
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