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Work Background
CODE TechnologiesCommercial Manager
May. 2021Beirut, Lebanon
EXCEED IT ServicesPartner Success Manager
Dec. 2020 - May. 2021Lebanon
MicrosoftPartner Solutions Professional
Jul. 2018 - Dec. 2019Lebanon- Led the Modern Workplace (MW) sales for the assigned territory through partners - Coached and supported partners technical and sales team to drive MW performance across revenue, consumption and customer adds - Drove sales discipline through pipeline management and sales forecasting - Ensured right skills and programs are available to Partners to drive MW billed and usage
MicrosoftPartner Technology Strategist
Apr. 2017 - Jun. 2018Lebanon- Led the Microsoft managed partners technology building roadmap in alignment with Microsoft’s technology priorities - Helped recruit partners to cover Microsoft solutions mapping - Built and managed technical readiness plan of partners sales and implementation teams - Advised and assisted Microsoft account team on engaging the right partner on the right opportunity - Consulted the Microsoft marketing team on investments to be made in key partners and executed the related campaign - Participated and presented in different Microsoft/Partner events to customer attendees on Microsoft related technology
ESMT European School of Management and TechnologyMBA Student
Jan. 2016 - Dec. 2016Berlin Area, Germany
NavLink (an AT&T Affiliated Company)Service Delivery Manager
Jun. 2014 - Sep. 2015Saudi Arabia- Led the project management team and suggested appropriate training programs for team members - Enhanced work methodologies, processes and tools as to facilitate the day to day work of project managers - Ensured a good working relationship with partners and customers in a demanding environment through negotiation and conflict resolution skills - Monitored and reported to higher management on projects delivery progress
NavLink (an AT&T Affiliated Company)Project Manager
Dec. 2011 - May. 2014- Managing the installation process of a multi-million managed router service project scaling to hundreds of sites covering all Saudi territory - Directing and coordinating different contractors and vendors team activities - Developing, validating and maintaining project plan - Reporting to customer, STC and NavLink higher management on the project advancement and milestones - Leading the implementation team, writing project methodology processes, monitoring and ensuring data accuracy in asset management tool - Completing post installation activities: configuring and adding to monitoring tools, logging all completed tasks, handing over to operation team - Leading from NOC side a major reconciliation effort to align internally and with STC our asset management tool - Leading from NOC side the phase II of developing our asset management tool
NavLink (an AT&T Affiliated Company)Level 2 Managed Services Engineer
Apr. 2009 - Nov. 2011Saudi Arabia- Handling the implementation of MRS service for more than 300 routers for different clients including ministries, public services and private companies - Interfacing with customer project manager, Account manager and different STC teams - Coordinating the activities of hardware supplier, STC Field Operation, circuit activation team and customer on site team - Reporting to NOC manager on the performance of the Operation team: KPI report, ticket handling and resolution time - Gathering customer requirements and configuring customer edge router including 2800, 3900, 7200 Cisco router series, protocols and technologies including but not limited to BGP, OSPF, HSRP - Creating, configuring and managing: VM Machines over ESX servers, MRTG over Linux
NavLinkLevel 1 NOC Engineer
Jan. 2008 - Mar. 2009Qatar- Monitoring and management of customer hosted services, servers and Network equipment through HP Open View/NNM - Installation and Operation of BMC Remedy ticketing system, Juniper NSM and VERITAS NetBackup - Applying Data Center Procedures in handling all kind of tasks: handling alarms, ticket opening, contacting customer, data backup, network security
CiscoTechnical Support Engineer
Apr. 2007 - Nov. 2007Phoenix, Arizona Area- Regression Testing Project relating to the lab material of the new Cisco Networking Academy Curriculum (CCNA Discovery, CCNA Exploration and CCNP) - Technical Support for the Cisco Networking Academies: Resolving of technical issues related to routers and switches, IOS images and network configuration issues - Configuring Cisco Cat 3750 stackable switches, Aironet 1100 Access Point, Wireless LAN Controller
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