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Work Background
Looking for JobInformation Technology Job Seeker
Jun. 2023
HP Enterprise ServicesInformation Specialist
Jan. 2008 - Jan. 2010
HEWLETT PACKARD, formerly, EDSInfrastructure Specialist
Oct. 2004 - Jan. 2010Global Incident/Problem Management (2004-Present) Supported over 6,000 servers that hosted client/server and web based applications for OnStar, GMAC and GM's Remote applications. If server or application was not functioning properly, I would coordinate and lead a team of engineers and application team members to diagnose and resolve incident. Team lead for OnStar change management process which reduced the amount of time for a change in the OnStar environment from 36 hours to 12 hours. Monitored server and application response times to ensure hardware and operating system were performing to contractual requirements. Reviewed and approved all new server implementations for OnStar, GMAC and remote servers to make sure servers were documented properly and were operational sound before going live for the customer. Provided the customers with a 96% success rate of project implementations.
VSPInformation Specialist - Vehicle Sales Portal
Jan. 2001 - Jan. 2004Designed and implemented an interface between a large DB2 database (1 Terabyte) and an Oracle midrange database used by all GM dealers and employees to authenticate themselves to use web applications. Designed and implemented the upgrade from a security registry to a Light-weight Directory Access Protocol directory (LDAP) resulting in faster login speed. Supported LDAP design to integrate business role based security which resulted in a 98% accuracy for user security. Managed the support team for the VSP, arranged a 24/7 schedule, met GM's contractual requirements, and scheduled changes and software upgrades, resulting in a 99.947% up-time standard.
EDSSystems Engineer
Jan. 1994 - Jan. 2006Contributed to a team that developed the security module which authenticated all users for the VOM suite of applications. Responsibilities included: ramping up new applications, ramping down retired applications, and staffing of new projects and customer interaction. Served as Technical Team Leader, responsible for evaluating, estimating and managing coding work which resulted in having a 99.999% up time. Interfaced heavily with all VOM application teams to establish a "one-application-fits-all" security module resulting in a more efficient interface for applications to use. Interfaced with external groups to create the batch process for ID requests and audit reports resulting in the GM customer passing all annual security audits.
United Wholesale Mortgage
Pontiac, Michigan, United States
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