Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Advisory Services Group LLCPrincipal
Aug. 2024Plano, Texas, United States• Led technology programs across diverse industries, specializing in cloud-based transitions.
• Managed large-scale domestic and international projects, focusing on program, risk, vendor and change management.
• Delivered substantial cost savings and operational efficiencies through innovative IT solutions.
CoforgeProgram Director - Fiserv
Jul. 2023 - Mar. 2024United StatesConducted a comprehensive resiliency assessment program for Fiserv's Commerce Hub transaction platform, identifying critical gaps in applications, infrastructure, and governance processes.
Investigated and interviewed key stakeholders to analyze and document findings, resulting in a 30% enhancement in platform security and a 28% increase in transaction processing speed.
Implemented quality and process improvements, evidenced by an 18% decrease in error rates and significantly improved client/customer satisfaction ratings.
Led a thorough review and assessment of Fiserv's Commerce Hub transaction platform, aligning with ITIL/ITSM standards to identify resiliency gaps in applications, infrastructure, and process governance.
Achieved an 18% reduction in error rates and substantially enhanced client/customer satisfaction ratings through targeted improvements in platform performance and reliability.
Managed the Commerce Hub Resiliency Assessment project, overseeing investigation, stakeholder interviews, and findings documentation, focusing on platform infrastructure and governance based on ITIL/ITSM standards.
Delivered substantial enhancements in platform security, transaction processing speed, quality, and process efficiency, resulting in heightened client satisfaction and improved operational performance.
CoforgeProgram Director - Sabre Travel
Mar. 2020 - Jun. 2023Expertly consulted on and implemented technology strategies for portfolio management, driving innovation, and optimizing project alignment at Sabre Travel Network.
Global Working Capital Program: Collaborated with Ernst & Young to implement cash management strategies, optimizing Accounts Receivable and Accounts Payable processes. Successfully negotiated supplier spending reductions, targeting substantial savings for 2023. Provided strategic oversight and reporting to Sabre's Executive Leadership team, ensuring program alignment and progress visibility.
Global Technology Transformation: Directed Sabre's Global Technology Transformation as PMO Director, overseeing all technology migration to Google web services. Led a 5-year cloud transformation program to enhance market adaptability and reduce time-to-market for Sabre's applications.
Sabre/Vendor Deal Team: Renegotiated a multi-million-dollar managed service agreement, achieving over $30M+ in cost savings. Implemented a successful pricing benchmarking program for managed service providers, resulting in over 28% savings on current contracts.
Advisory Services Group LLCPrincipal - Contract Director of IT
Jul. 2019 - Mar. 2020United StatesProvided expert consultation and advice to various clients on identification, evaluation, and process/methodology for the smooth execution of IT projects, including EFP systems recommendations. Successfully managed service provider, including evaluation, business case development, and RFP process. Oversaw selection/transition services and cloud transformation activities, including change management, communications, training, vendor management, and governance around cloud management best practices.
Dimont: Analyzed and updated network, security, and infrastructure technology in alignment with technical staff and business priorities. Planned and implemented a request for proposal protocol to select a managed service provider for comprehensive network, infrastructure, service desk, and data center management.
Teltech Group: Managed service provider evaluation and technology assessment, working closely with senior management to develop a strategic IT roadmap covering network, infrastructure, security, site connectivity, and ISP selection.
Sabre: Directed a pricing benchmarking program for managed service providers, coordinating resources across multiple entities to evaluate current contracts and ensure timely execution. Provided reliable price benchmark information based on industry standards and comparative analysis to optimize MSP contracts.
Alliance DataDirector of IT Services & Digital Transformation
Aug. 2018 - Jun. 2019United StatesTransformed the IT organization from classic support organization for corporate and five lines of business. Developed the technology organization to achieve businesses positioning within the market through innovation and automation. Headed a team of 7 internal professionals and 40+ support professionals. Provided executive leadership over internal company-wide IT infrastructure. Optimized current input and out resources to service-oriented and proactive organization by developing panels of service- compute, network, authentication, messaging, and collaboration in accordance with corporate objectives.
• Converted ADS infrastructure and operations organization into group of technology owners, skilled in cloud computing, authentication, collaboration, messaging, and network technologies along with related service offerings.
• Reduced the datacenter footprint by 98% and reduced IT expenditures by $1M annually by delivering program management leadership and strategic direction on transforming the company’s Oracle financials and HCM ecosystem to Oracle Cloud Infra-structure and Amazon Web Services within five months by working with seven vendors and two service providers.
• Spearheaded $6M in vendor contracts by managing and executing business development activities for IT and cross-functional business lines.
• Developed shared service model to ADS lines of business to take advantage of economies of scale regarding vendor services and costs, compute, software, and support services.
Fulcrum Consulting, LRSContract Director of IT - Strategic & PMO IT Services
Jan. 2017 - Aug. 2018United StatesAnalyzed and recommended a solution to issues with an under-performing IT service provider, while providing IT services, quality of resources, and innovation. Provided expert-level advice to client’s legal and procurement departments for securing agreements with new service provider and transition of services from the prior service provider through contract negotiations. Led client and service provider’s resources, process, and planning for all IT transition/transformation services.
• Advised on transition/transformation of all IT related services from a current service provider to a new service provider in-cluding migration of all on premises applications/servers and connectivity to Cloud based environment.
• Delivered program management leadership on transforming data center application and devices to another physical data center across Irving and Texas, including 26 move events with 400+ devices within seven months.
ISG (Information Services Group)Director of Program Management & Transition Services
Jan. 2013 - Jan. 2017United StatesDeveloped and executed project management and transition services processes, methods, and tools for implementation within the client portfolio. Key Assignments/Projects:
National Grid
• Played an active role as a global program director by advising and managing a $29M IT sourcing transformation program.
• Saved more than $5M annually in data center hosting and network support costs by advising and implementing glob-al program organization to support US and UK regional organizations.
Coach
• Managed a $10M IT sourcing transition program by serving as a delivery director, resulting in saving $1.5M on annual basis in data center hosting and network support costs.
• Headed a team of 20+ domestic and international clients and supplier technology leads.
Entergy
• Develop and implemented program/project management office to support $120M ERP and digital corporate solution.
• Led internal/external resources in contract development and negotiations of multi-year digital sourcing and contact center solution. • Saved $13M on annual basis for contact center support during 10-year period.
Intch is a Professional Networking App for the Future of WorkSee more people like David on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
134661 people
15
Data Analyst
24
Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore
42
Senior Mining Engineer @ Riot blockchain