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Work Background
Dell TechnologiesSr. Strategic Program Manager
Apr. 2021United StatesDiscover, Analyze, Standardize and Develop Applications and Automations which enable global, enterprise-wide oversight and governance from activity initiation, development, to benefit realization. Change management leader, working closely with leadership to plan, prioritize, manage budget allocation, and execute initiatives in support of breaking the existing process molds to modernize the way Dell Technologies delivers values for our customers. Develop scope and objectives, collaborate with all stakeholders, ensure feasibility, and drives projects end-to-end. Responsible for monthly and quarterly updates to stakeholder management across CSG. Responsible for Program Management of 3 specific workstreams delivering ~100 projects/year focusing on quality, efficiency, and timelines. Successful in delivering 5X ROI
Dell TechnologiesCustomer Success Executive
Apr. 2020 - Apr. 2021RemoteCustomer Success Services Team Responsible for the planning and execution of customer improvement/success action plans with a focus in protecting company brand and restoring customer confidence • Success Plan presented to Dell & customer executive leadership highlighting services and operations performance metrics and improvement recommendations • Single point of contact to successfully support customer advocate engagements for commercial and state local government customers • Lead cross functional team through customer advocacy engagement supporting a collaborative approach to resolving customer challenges • Conducted escalation information discovering to identify isolated and systemic issues with a focus on driving root cause and corrective actions. Drive immediate containment and root cause analysis (isolated/systemic) • Post resolution sustain planning and monitoring • Lead escalation communications, expectations, deliverables with internal & external stakeholders
Dell TechnologiesSr. Technical Program Manager
Nov. 2016 - Mar. 2020Austin, Texas, United StatesLead PM of a Global 70-FTE cross-organizational/functional Customer Solutions Team (CST) providing custom rack server systems and MDC (Modular Data Center) for hyperscale data center environments deployed worldwide for Dell’s largest customer. • Manage global business operations with annual revenue of over $2 Billion. • Responsible for a highly complex, end-to-end customer-facing engagement; contract management; SOW’s; governance; and bids and proposal responses (RFPs) in excess of $2 Billion. • Create financial and bid analysis and costing tools and repeatable, auditable processes and best practices. • Responsible for GM, strategy, profitability and full engagement lifecycle from account management, business development/pre-sales support to engineering; New Product Introduction (NPI); design and solutioning; procurement and supply chain; manufacturing and execution; integration and testing; delivery, international logistics, customs, taxation, and invoicing; sustaining support and field services; and customer satisfaction. • Drive top-line revenue growth; mentor and support production, services, pricing and sales teams; provide thought leadership; and successfully launched products. • Improve communications workflow within internal vertical groups and customer, improving response time, leading executive and senior-level core team participation. • Developed, implemented and managed Third-party supply chain and logistics management program for volume components which drove significant reductions to lead time and reduced PPV issues during PO generation. • Responsible for margin improvements y/y have been +10% by driving PPV and continuity of costs. • First point of contact for issue resolution from customer.
Dell TechnologiesSr. Manager, Technical Program Management
Feb. 2012 - Feb. 2013Austin, Texas, United StatesLeading a team of professionals through the worldwide management and execution of cross functional programs through the Phase Review Development Process. This includes developing program goals that support the business objectives and executing strategies to meet these goals. Additional responsibilities include managing the level of revenue risk associated with the new product life cycle across all programs. • Mentor and Manage team to ensure execution of all programs in accordance with ISO policies and procedures. This includes maintaining program management processes and disciplines in the areas of: program schedule, quality, communications, head count, cost, procurement management; risk / issue mitigation and change management. • Identify and champion process related improvements that support Dell’s Corporate Initiatives.
Dell TechnologiesDirector, Global Product Line Management
Apr. 2010 - Apr. 2011Austin, Texas, United StatesDirector of the Global Displays & Peripheral Product Marketing team for Consumer, Small & Medium Business (CSMB) Software and Peripherals Organization. • Set the agenda for the business and provide guidance to sales and marketing leadership. • Analyze industry and customer trends to develop deep market understanding to create a portfolio of products, services and solutions to meet the needs of Dell’s customers. • Establish relationships with all industry distributors, resellers and retailers and work collaboratively on creative programs that deliver industry leading solutions. • Achieve business quarterly targets in key metrics (revenue/margin/units) • Establish strategic direction for Dell’s Display & Peripheral business including the development of a 3 year plan. • Drive customer satisfaction and increased sales activity on Dell’s Small and Medium Business online eCommerce sites. Ensure compelling value proposition for customers through exciting user experience. • Collaborate with Dell Development and internal partners to bring the right products to market. • Work with direct and indirect channels to ensure sales readiness for new products. • Establish processes and metrics to ensure best practices and measurability of CSMB online and offline sales vehicles. • Manage and lead a team of Global Product Managers
Dell TechnologiesProcess Improvement Development Manager
Jul. 2006 - Jan. 2008Austin, Texas, United StatesResponsible for the worldwide development, management and effective execution of Dell’s Product Lifecycle Reduction Program. This unique position included Identifying, Developing, Training and Executing the World-Wide Phase Review Process that support the business objectives and strategies, most importantly by implementing process improvements that assisted in reducing the standard program development cycle time by 25%. This updated process enables cross-functional, global teams to manage Product Development to meet the needs of their individual, unique business and customer expectations.
Dell TechnologiesRegional Director, Program Management
Dec. 2004 - Jun. 2006Singapore, SingaporeSuccessful transition of the Displays Line of Business from Austin to Singapore in 8 months. • Responsible for hiring, training and developing a team 10 professional Program Managers. • Identify and champion process related improvements that supported Dell’s Corporate Initiatives, Goals and Objectives. • Responsible for leading the review of business factors associated with all programs. Focusing on competitive environment, product features, positioning in the portfolio & in the market, financials, demand and supply, quality, schedule and program risks. Ensure that all required metrics are tracked and reviewed at the executive level. • Developed relationships with all offshore development teams. Initiated regular interlock meetings with key Director and Executive stakeholders • Successful in leading team by example through exceeding results and exhibiting a high level of integrity in all situations. • Maintained superior customer experience by being respectful in all interactions, driving change and/or creating processes that improve internal/external customer satisfaction and creating a sense of urgency in the organization on the importance of exceeding customer expectations.
Dell TechnologiesSr Manager, Program Management
Jun. 2000 - Nov. 2004Austin, Texas Area• Leading a team of 15 professionals through the worldwide management and execution of cross functional programs through the Phase Review Development Process. This includes developing program goals that support the business objectives and executing strategies to meet these goals. Additional responsibilities include managing the level of revenue risk associated with the new product life cycle across all programs. • Mentor and Manage team to ensure execution of all programs in accordance with ISO policies and procedures. This includes maintaining program management processes and disciplines in the areas of: program schedule, quality, communications, head count, cost, procurement management; risk / issue mitigation and change management. Working on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables.
Dell TechnologiesProgram Manager
Jul. 1998 - May. 2000Austin, Texas AreaManaged complex programs and core teams through the execution of global programs through the Phase Review Development Process. • Identifying and implementing process improvements and assisting in the integration of complex business factors to develop and implement long-term strategic planning objectives. • Managing the level of revenue risk associated with the new product life cycle. • Working on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables. • Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results. • Lead core team through strong initiative and the ability to work in a self-directed environment. • Establish clear objectives and deliverables for the program that support the business with use of strong analytical and problem-solving skills.
Dell TechnologiesGlobal Commodity Manager Strategist
Jun. 1991 - Jun. 1998Austin, Texas AreaDevelop strategies and business processes to improve supplier scorecard performance, including quality, and reports supplier performance as required. • Assesses and implements cross-functional mitigation strategies to maintain Continuity of Supply. • Drives the supplier source selection decision with the Commodity Management Team that supports product cost targets and supplier diversity initiatives and that maximize and optimize overall leverage with supply base. • Drives resolution for issues across functions. • Tracks and monitors supplier roadmaps and takes timely action to ensure alignment with Dell technology. • Independently reaches closure on the Terms & Conditions of contracts. • Challenges supply chain norms to generate out of the box opportunities for supply chain optimization and implements as appropriate. • Performs and communicates supply chain cost forecasting based on a consideration of macroeconomic set of market conditions and other relevant factors. • Leads the development of a three-year strategy and planning process (long-range roadmaps, capacity analysis, etc.) • Identifies and drives the implementation of key projects to achieve strategic initiatives. • Evaluate supplier’s (ODM’s) performance (price, on-time delivery, quality, and lead-time) and prepare feedback for Quarterly Business Reviews and Supplier Selection.
Alcatel-LucentSupply Chain Manager
Sep. 1987 - May. 1991Plano, Texas
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