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Work Background
GenpactIT support
Nov. 2019România- Resolved IT support requests from employees.
- Answered employee questions regarding computer systems.
- Gathered and analyzed data to diagnose problems with computer systems.
- Changed configurations, settings, and permissions to fix computer issues.
- Generated sign-ins for new hires during the onboarding process.
- Installed new software and hardware drivers and updated existing ones as needed.
- Updated employees on the status of their service requests.
- Logged all service requests and updated tickets as needed.
GenpactInformation Technology Support Specialist
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