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Work Background
Cosmote e-ValueBusiness Development & Product Marketing Dep. Director at COSMOTE E-VALUE
May. 2017GreeceB2B Business Development (Domestic and International). Identify and implement new revenue streams initiatives and growth opportunities. Attracting new B2B customers and strengthen existing partnerships. Developing new growth in ICT/IT projects and Tendering (GR and EU). Steer to the most profitable direction while also developing & implementing its sales & marketing vision, mission and long term goals. Meet customer acquisition and revenue growth targets by improving company competitiveness and introducing innovations. Analyze BPO industry and competition locally/globally and revise S&M strategy. Develop commercial campaign strategies according to the market conditions to create awareness and leads. Monitor sales funnel and focus on quality, quantity and direction. Develop new customer relationships and provide executive leverage in negotiations with strategic customers & partners. Inspire frontlines on setting and implementing tools, processes and strategy.
Hellenic Telecommunications OrganisationSales Operations & Order Management Dep. Director
Nov. 2014 - Apr. 2017Athens, Greece• Automate, Optimize & Digitize ordering flows for simple & fast activation, while ensuring for seamless and positive customer experience. Achieving reduction of activation times and costs by 10%-20% YoY for all major products and services (Fix, Mobile, ADSL, TV, DP, TP, Energy, mobile PoS, cloud, etc) while optimizing oFCF. • Customer Servicing (achieving 90% Service Level) and Supporting all sales network consisting of 400+ points of sales & Door to Door channels.
• Focusing on improving the Customer Experience and NPS (+6% YoY) through end to end customer servicing (B2C and B2B) of 6M consumer and business orders/requests and 1M calls per year.
• Managing, coaching and developing a large and diverse team of 130+ FTEs.
Telekom AlbaniaCommercial Officer (Marketing, Sales, Innovation)
Aug. 2004 - Oct. 2014Tirana, Albania10 years as part of AMC management team [subsidiary of OTE/Deutsche Telecom group, Revenues (2013 FY): €86M, EBITDA: €34M, oFCF:€23M], key strengths and career highlights: Commercial strengths
Proven commercial (B2C & B2B) track record:
• Product Marketing & Pricing 10 years
• Business Development & Innovation for 10 years • Consumer, Brand & Market insights and trends analysis for 8 years
• Forecasting, Budgeting and Reporting for 8 years • Marketing Communications and CSR/PR for 6 years • Sales Targets & Coaching, Annual & Regional Meetings for 6 years (https://vimeo.com/100505559)
• Strategy and Business Planning for 6 years
• Devices/Handset Management for 5 years
• CRM responsibility for 3 years Leadership & Management competencies
• Strong employee satisfaction survey results (understand strategy “+8pp” ; changes “+4pp”, recommend company’s products “+3pp”, balance work/life “+4pp”)
• 10 years leadership responsibility, up to 34 FTEs
• Setting Winning Example; Integrity, Passion for company/its products
• Coaching and developing team members; Resolving conflict • Focuses on translating strategic direction into team/personal action International and intercultural background
• In-depth knowledge of multinational processes, perspectives and stakeholders, experience in working in matrix organizations (OTE/DT groups)
• Flexible & capable to change and adapt fast (last 10 years changes: 2 CEOs, 3 CCOs, CMO, 3 CFOs, 5CSOs, 3 Procurement Officers, 3 HRD, 10 different nationalities)
• International Experience in Head Office (5 years) & Operational Natco environment (10 years) Cross-functional background
• Operational responsibility in Commercial, Marketing, Innovation, Strategy, CRM, etc.
• Holistic Go-to-Market perspective • Business Planning, Forecasting, Budgeting and Reporting
• Presenting & Representing on Group projects (ONE DT, RBP, eTransformation, Smart Attacker)
CosmofonProject Manager
Sep. 2002 - Sep. 2003SkopjeCommercial launch of new telecom operator Active participation in Marketing, Sales and Customer Service operations and launch strategy
COSMOTE Mobile Telecommunications S.A.Senior Project Manager
Jan. 2002 - Dec. 2004Greece, Romania, Bulgaria, AlbaniaManagement/coordination of GSM/ICT projects of Cosmote subsidiaries in all involved countries (Fyrom, Romania, Bulgaria, and Albania).
COSMOTE Mobile Telecommunications S.A.Products & Services Coordinator in Marketing General Division
Jan. 1999 - Sep. 2002Athens, GreeceProducts & Services development, VAS design and implementation responsibilities.
Introducing new P&S (SR, IVR, WAP, MyCosmos, I-mode). Issuing specs and RFPs, evaluating solutions, implementation.
Intracom TelecomSales & Customer Support in Project Management Dpt.
Jan. 1997 - Dec. 1999Athens, GreecePresales & Aftersales GSM/ICT solutions/projects towards major telecom operators. Design, implementation and support of proposed solutions and on-call service for Vodafone, OTE, Cosmote.
Marriott Vacations Worldwide CorporationTourism Sales Associate, part time
Jan. 1992 - Dec. 1994ThessalonikiEnd to end consumer sales:
Promotion of time sharing concept via BTL activities, contacting perspective customers, establishing face to face meetings, selling time sharing packages
OPAP S.A.Classification expert, part time
Jan. 1990 - Dec. 1992ThessalonikiClassification and sorting of PROPO (North Greece)
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