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Work Background
ESP Global ServicesTalent Acquisitions Specialist
Apr. 2024-Bilingual Professional Recruiter for IT and different administrative and sales roles within Latam, the US, Canada, the Caribbean, Europe, and India.
-Own and manage assigned requisitions and recruiting process through the entire candidate cycle ensuring a pleasant candidate and client experience, from initial contact to offer negotiation and hiring process.
- Source candidates, screen resumes, conduct interviews, and assess candidate qualifications to determine fit for specific roles.
-Assisting Management, the Recruiting and the HR team with recruitment-related duties.
ESP Global ServicesTalent Acquisitions Sourcer
Mar. 2023 - Apr. 2024-Bilingual Professional Recruiter for IT and different administrative and sales roles within Latam, the US, Canada, the Caribbean, Europe, and India.
-Own and manage assigned requisitions and recruiting process through the entire candidate cycle ensuring a pleasant candidate and client experience, from initial contact to offer negotiation and hiring process.
- Source candidates, screen resumes, conduct interviews, and assess candidate qualifications to determine fit for specific roles.
-Assisting Management, the Recruiting, and the HR team with recruitment-related duties.
Optic PowerRecruiter
Aug. 2022 - Dec. 2022-Bilingual Professional Recruiter for IT and gaming industries, and different roles within Latam and US.
-Recruit and place qualified candidates (managers, executives, PM, BA, QA).
-Managing the full recruiting cycle.
-Achievements: Contribute to the fulfillment of the monthly goal of reducing the time of the internal recruitment process, initially to 45 days and finally to less than 30 days.
ASAP Staffing ServicesProfessional Recruiter
Sep. 2021 - Jul. 2022-Bilingual Professional Recruiter for several industries and different roles in the US, starting a path as an Executive Recruiter. -Responsible for meeting hiring goals by filling open positions with talented and qualified candidates. - -Generally responsible for the full life cycle of the recruiting process using Salesforce CRM and other Tools for the process. This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience.
-Achievement: Part of Top Performers 3 submittals within 7 days during the last quarter in 2021, with 100% compliance during the first month in the company. Top Performers 4 submittals within 7 days during the first quarter in 2022, with 100% compliance. Top performers Placement and Filled Closed
with 100% compliance in February and May 2022.
Solvo Global, Right at HomeRecruiter Specialist
Jun. 2020 - Aug. 2021- Responsible for the full life cycle of the local recruiting process locally using JobDiva Software.
- Prepare recruitment materials and post jobs to the appropriate job boards, colleges, and social media.
- Designated Recruiter Specialist at Right at Home (Detroit, Michigan, USA) since July 2020: Process candidates and job positions on CareerPlug Software for independent living communities and private duty vacancies. Perform all hiring stages from sourcing to onboarding as well as prepare new hire paperwork (including corporate and State forms) and create their profiles on ClearCare software, and coordinate orientations with the Operations Managers and the Agency Administrator. Follow up on the referral program and other HR initiatives such as the hiring anniversary celebration. Create and deactivate users, assign modules to Caregivers in Relias Healthcare Learning System, and monitor the progress of modules to build reports to the VP Director of Nursing. Participate in Corporate Right at Home HR Meetings and Training Sessions to update and/or improve internal processes.
- Achievements: Implement the hiring anniversary celebration for employees. Implement a process to follow up on the referral program and the payment of incentives. Collaborate in the implementation of the E-learning platform so that all team members have access.
Asociación de Medios y Centro de Producción Audiovisual C4Project Manager
Oct. 2019 - Dec. 2019- Coordinate the execution of the contract for the development of a national college competition (The Great Debate the Power of Ideas) and consolidation of the Departmental Strategic Plan of Youth for Institución Universitaria Colegio Mayor de Antioquia, with the supervision of the Management of Children, Adolescents and Youth of the Gobernación de Antioquia.
- Ensure all activities and projects are delivered on time and within budget and scope.
- Ensure resource availability and allocation.
Self-employedProject Analyst
Jun. 2019- Assist in designing projects and initiatives in different fields for public and private sector entities.
- Evaluating mandatory requirements and analyzing information during the project formulation stage.
Juan Zabala CastroAdministrative Assistant
Jun. 2019 - Oct. 2019- Handling office tasks, such as filling and generating reports, addressing incoming and outcoming mail, interacting with vendors and professional service personnel, manage the office and advertising supplies for the Medellin Council campaign.
- Coordinate special projects with social leaders in the communes of Medellin.
Bioleva Holding S.A.S.Administrative Manager
Mar. 2018 - Feb. 2019Co-owner
- Interact and negotiate with vendors and suppliers of raw materials and ensure their timely delivery for the production process.
- Prepare purchase orders for raw materials and invoices for final products.
- Communicate with customers regarding orders, product availability, requirements, and delivery schedules
- Make the documentation of processes, procedures (SOP), manuals, and structuring QMS (Quality Management System)
Sucro Can Sourcing LLCLogistic Consultant
May. 2016 - Feb. 2018-Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
-Communicated with customers regarding contract management, outgoing orders, product availability, product requirements and sailing schedules.
-Prepared and managed payment request to cover the expenses on each shipment (ocean freight charges, cost of sugar, supervision fees)
-Prepared invoices and insurance certificates for each shipment, revised and approved all documentation required by customers for their import process, on a timely basis.
-Execute the invoicing of all sales and costs associated with the operations that took place during the month to enable the accounting department to run the End of Month reports.
American Airlines, Longport Airport Services S.A.S.Lead Passenger Service
Jan. 2012 - Apr. 2016- Lead, supervise, and provide feedback on the activities carried out by the group of Integrated Agents and PSR in charge of dispatching and receiving flights, and coordinating with the Security Supervisors and the team of Security Agents.
- Provide excellent customer service to passengers, colleagues, and local authorities at the airport.
- Conduct security, customer service, baggage, and ticket sales audits to ensure compliance with company, KPI standards, and TSA (Transportation Security Administration) guidelines.
- Carry out recruitment processes and local and international training according to their functions.
- Prepared monthly reports as requested by the Management Coordination of Airport and Airline Operations in Colombia.
- Achievements: In the 4th quarter of 2014, Cali was recognized as the best station in baggage service among several stations in Latin America with the Customer Cup.
American Airlines, Longport Airport Services S.A.S.Part-time Integrated Agent
Jun. 2011 - Dec. 2011- Provide excellent customer service to passengers, colleagues, and local authorities at the airport.
- Implementation of security procedures for American Airlines passengers, as available to the TSA (Transportation Security Administration) within the Department of Homeland Security of the United States Government.
- Achievements: Promoted to Passenger Service Lead after six months of starting in the company.
Franquicias El Sandwich Cubano Ltda.Commercial Lead Southwestern Area
Jan. 2011 - Mar. 2011- Planned, managed and coordinate the administrative and commercial activities in the area by serving as a link between Head Office Franchising and Franchisee for fulfilling the goals. - Coordinate and monitor the activities in the area developed by the group of Coaches.
- Promoted to Commercial Lead Southwestern Area as a replacement for 3 months of maternity leave.
Franquicias El Sandwich Cubano Ltda.Operations Assistant
Jan. 2010 - Jun. 2011- Follow up on the implementation of the processes of remodeling and opening for Sandwich Qbano restaurants.
- Provide support to Head Office and its restaurants in updates, creating products, price changes, and POS billing system with the Software vendor support team.
- Consolidate and manage nonconformities relating to the POS billing system.
- Coordinate the updated Administrative Area material for publishing on the Intranet.
- Training logistics support team and Administrative Management in internal processes.
- Achievements: Promoted to Commercial Lead Southwestern Area as a replacement for 3 months of maternity leave
Franquicias El Sandwich Cubano Ltda.Quality Management Assistant
Apr. 2008 - Jan. 2010- Make the documentation of processes, procedures, manuals and structuring QMS (Quality Management System) document control system.
- Monitoring the implementation of processes and procedures defined in the GSC, such as the granting of franchises.
- Provide organizational support to the team when launching a new product.
- Participated in the design of the train the trainers plan to support staff training at restaurants and ensure that all operate standardized and promote best practices.
Banco DaviviendaCustomer Service Sales Representative
Jun. 2006 - Dec. 2007- Advice on commercial bank products and services to customers to fulfill assigned goals.
- Maintaining positive business relationships to ensure future sales.
- Provide existing customers with exceptional support
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