Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
UnitingCare QueenslandTraining Specialist
Jun. 2025 - Aug. 2025Brisbane, Queensland, AustraliaThe purpose of this role was to create and implement training solutions for UnitingCare Queensland’s 17 000+ regional workforce in their updated workforce management tool, UKG Pro WFM. - Created system support documentation for 14 000+ employees.
NTT DATALearning and Development Manager
May. 2025 - Jun. 2025Brisbane City, Queensland, AustraliaThe purpose of this role was to create and implement a Competency Framework for the NOC Specialist role and support a range of training and onboarding initiatives within the Network Operations Centre team. - Created a Competency Framework template for the NOC Specialist role to improve technical capability.
- Created Learner, Coach, Assessor Guide and Learning Advisory Group templates for the competency framework.
UnitingCare QldTraining Manager
Jan. 2023 - Aug. 2024Brisbane, Queensland, AustraliaThe purpose of this role was to create and implement a training solution for UnitingCare Queensland’s 17 000+ regional workforce in their new Incident Management reporting software tool (RLDatix). - Created and implemented training strategy and plan for three distinct business units within geographic, demographic, and scheduling constraints.
- Created system support documentation using the Madcap Flare web-authoring tool.
- Created eLearning modules in Articulate Storyline and Rise.
- Created training videos using the TechSmith Camtasia software tool.
- Delivered Information sessions and first-level support via MS Teams.
- Updated and maintained the project SharePoint support site, including events and custom HTML.
APA GroupLearning Specialist
Sep. 2019 - Jan. 2023Brisbane, AustraliaThe purpose of this role was to create and implement a Competency Framework for new employees and support a range of training and onboarding initiatives within the Market Services team. - Created a Competency Framework for two technical roles within the Market Services team with the goal to improve technical capability and a robust onboarding program.
- Created Learner, Coach and Assessor Guides for each specific competency within the relevant competency frameworks
- Created, trained and implemented Confluence usage information, including Naming Conventions, Directory Structure standards and support documentation.
- Implemented Confluence and Jira mobile application. - Created Confluence and Jira mobile application training materials and support documentation.
- Mentored and upskilled a range of internal Subject Matter Experts (SMEs) to assist in training capacity (including Train the Trainer activities, Instructional Design guidance and support documentation creation).
- Delivered a range of internal training proposals.
- Create specific Job Role profiles.
- Implemented a range of information management business practices and standards.
- Mentored and upskilled internal business trainers towards an online training delivery (webinar) model
- Created eLearning modules in Articulate Storyline and Rise.
- Managed internal project stakeholders from a training perspective, including data collection and reporting.
APA GroupInstructional Designer
Oct. 2018 - Sep. 2019Brisbane, AustraliaThe purpose of this project was to both create an induction framework for new employees commencing within the Market Services team and manage the online internal business content library. - Created and implemented Confluence usage information Naming Conventions and Directory Structure standards.
- Delivered Confluence usage Naming Conventions and Directory Structure training and support documentation.
- Implemented Confluence and Jira mobile application. - Created Confluence and Jira mobile application training materials and supporting materials.
- Performed regular Confluence-related governance activities (creation and editing of new and existing content).
- Created curriculum framework for existing Market Services Competency Development Framework (CDF) project.
- Developed content for CDF project modules, including Learning Scenarios, learner and mentor guides.
- Completed monthly business communications activities.
Coca-Cola AmatilDocument Writer
Jul. 2018 - Oct. 2018Brisbane, AustraliaThe purpose of this role was to create documentation and support materials to assist the implementation of the Automated Storage Retrieval System (ASRS) within the Coca-Cola Richlands warehouse. - Created and updated SAP training materials (presentation scripts/user guides, Quick Reference Guides and presentation slides).
- Rewrote supplied Vendor training materials and support guides
- Created warehouse machinery quick reference guides
Neto E-Commerce SolutionsTechnical Training and Content Lead
Jan. 2018 - Jul. 2018Brisbane, AustraliaThe purpose of this role is to provide direction and recommendations to the Neto eCommerce software platform training and documentation ‘Support Hub’. - Created and updated existing training materials and support documentation within SalesForce (presentation scripts / user guides, Quick Reference Guides and presentation slides).
- Created New Customer induction webinar training program to be charged to all new Neto customers and delivered via webinar and internal Neto staff (Session outline / presentation scripts / user guides and presentation slides).
- Created and implemented internal documentation and training standards document
- Created and delivered internal Train the trainer training sessions.
allaboutXpert AustraliaTraining Development Specialist
Jun. 2017 - Dec. 2017Gold Coast, AustraliaThe purpose of this role is to create training content and documentation for the Pathway Solutions Local Government Platform which were used for training by Business staff. - Created, delivered and updated training materials (presentation scripts/user guides, Quick Reference Guides and presentation slides) for the Pathway Local Government Platform software tool.
Dark Horse Digital Pty LtdFounder and Project Manager
Oct. 2013Brisbane, Queensland AustraliaDark Horse Digital Pty Ltd is a small proprietary, two-person bootstrapped startup company that makes games, delivered on smartphones, tablets and other connected devices.
Total EmPowerMENt (previously Sacred Cow Enterprises)Director
Mar. 2011Brisbane, AustraliaTotal EmPowerMENt is a consultancy company, specialising in technical writing and training, graphical / instructional design, eLearning and (life) coaching.
twisted musingsOwner
Jan. 2006 - May. 2018Brisbane, Australiatwisted musings is a bespoke cartoon company that creates cartoons and related graphic content for businesses and corporate use.
Dark Horse Digital Pty Ltd
UnitingCare Queensland
Brisbane, Queensland, Australia
NTT DATA
Brisbane City, Queensland, Australia
Total EmPowerMENt (previously Sacred Cow Enterprises)
Intch is a Professional Networking App for the Future of WorkSee more people like Jason on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
623896 people
17
Corporate Governance Clerical Administration
15
Strategic Business & Service Designer @ Katachi
16
Administrator
139361 people
16
Coach, mentor and trainer @ MH Coaching
23
General/Operations Manager
15
Partner @ Symbiotech