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Work Background
Accutive FinTechQuality Assurance Specialist
May. 2021 - May. 2025United States• Implementation of Temenos T24 integration with MuleSoft, streamlining core banking integrations and enhancing data flow between financial platforms
• Facilitated Agile sprints by leading sprint planning, JIRA story grooming, and triage calls with clients.
• Worked on core banking integrations with Mitek and Alkami, enabling Iovation checks, and customer check/fraud check and credit evaluations for banking approvals and onboarding processes.
• Conducted payment integration testing with Plaid and Flinks, ensuring seamless financial transactions within the banking ecosystem.
• Executed end-to-end testing for all integrations, validating system reliability and ensuring compliance with business and security requirements.
• Developed user journey flows using Visio, Lucidchart, BPMN diagrams for process optimization and analysis.
• End to End regression testing banking applications - customer onboarding application before production deadlines.
AccutiveProduct Manager
Apr. 2021
LinedataCustomer Success
Jan. 2015 - May. 2020Seattle, Washington, United StatesRecognized as Lead on ticketing system conversions. Held position of Support Representative tasked with the implementation of a PM program along with the migration from a Support ticketing system to the PM system. Credited with successfully creating and implementing innovative training materials for a new Ticketing system. Recognized with creating and executing new protocols designed to ensure SLAs were consistently met. Demonstrated solid skills in creating and implementing ticketing trends and reports. Successfully ensured the SOW pricing limits were consistently met. Provided exceptional technical support of Loan Origination software and related products with a focus towards troubleshooting and solving a wide range of application, database, and other technical issues. Displayed optimal abilities in driving issue escalations with QA and Development staff, ensuring customer needs were consistently met and/or exceeded. Provided high level estimation support for custom / enhancement / configuration requests. Credited with providing detailed recommendations for changes to products and services with an emphasis towards advocating for customer needs. Proactively facilitated communications with customers, ensuring continued customer satisfaction. Performed in-depth conversion data mapping / conversion testing.
LinedataKnowledge Management, Client Training
Jul. 2012 - Jan. 2015Seattle, Washington, United StatesRecognized with expert-level skills in creating and implementing curricula designed for complete product suite, resulting in widespread usage in onboarding customers and new internal staff. Proactively created full sets of training materials, covering user guides, CBT videos, and additional self-help materials, for large corporate user rollouts. Displayed optimal abilities in delivering user end administration training, on the full product suite, to include online hourly content to onsite multi-day classes.
HCLSenior Support Analyst
Jun. 2008 - Jul. 2012Seattle, Washington, United StatesProvided in-depth technical support of Loan Origination software and related products with a focus towards troubleshooting and solving a wide range of application, database, and other technical issues. Successfully collaborated with QA and Development staff in driving issue escalations, resulting in consistently meeting and/or exceeding customer expectations. Recognized with exceptional skills in providing high level estimations for custom / enhancement / configuration requests. Displayed broad abilities in recommending innovative changes to products and/or services with an emphasis on advocating for customers. Proactively facilitated communications with customers, resulting in achieving optimal customer satisfaction. Demonstrated solid skills in all aspects of conversion data mapping and conversion testing.
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