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Network Power<100 people
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India
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United States
Work Background
PPI Group - Plumbing Products Industry GroupExecutive Director
Jan. 2024Melbourne, Victoria, Australia
LIXIL Water Technology AsiaLeader, Technical
Apr. 2016 - Feb. 2024Melbourne, Victoria, AustraliaAs a Technical Leader and Senior Product Manager, I am primarily responsible for seeing products through development, manufacturing, launch and growth phases. Some highlights of this role include being awarded three Global Lixil Long Term Incentive scheme share structures; and owning a product which has been an overwhelming commercial success both financially and in terms of building the American Standard brand image. Additional Responsibilities • Developing products for Australian and New Zealand markets, redesigning and adding components as required. • Developing marketing material to establish a leadership position in new market segments. • Working closely with internal and external stakeholders across disciplines to achieve successful outcomes across product development, manufacturing, launch and growth. • Overseeing the launch of new categories, products and brands into the Australian market ensuring regulatory and legislative compliance. • Ensuring technical design and fit-for-purpose requirements meet national standards and market expectations. • Managing pricing and warranty rebate structures, store locations and marketing campaigns to promote products through retail networks. Further Achievements • Successfully launched the SpaLet E-Bidet into the Australian market in March 2020 to see Australian sales of a high margin, high value product become second only to sales in China. • Successfully developed American Standard brand’s Signature and Acacia E product ranges for the Australian and New Zealand markets. • Achieved a 100 per cent testing and engineering success rate for Grohe sanitaryware-products in Australia, the most difficult country in which to achieve certification, ultimately launching over 100 SKUs into the Australian market, and many more in the New Zealand market.
MPMSClient Services Manager
Jun. 2013Melbourne, Victoria, AustraliaKey responsibilities • Client management and development for both existing clientele, and new clientele. Developed small marketing campaigns and directed sales staff. • Design and development of operational procedure documentation and general engineering requirements. • Strategy development for the overall business moving forward: Designed practical methodology for increasing sales, client satisfaction and revenue development. • Consistently adjusted client pricing structures to provide clientele with a high rate of satisfaction with the company.
Melbourne Preventative Maintenance ServicesManaging Director
Mar. 2012 - Jun. 2013Melbourne, Victoria, AustraliaKey responsibilities • Developed key client relationships to provide revenue to the business, both recurring and sporadic. • Creation of online and paper marketing campaigns to increase sales and meet revenue targets. • Designed maintenance management systems to ensure recurring maintenance was managed efficiently and effectively. • Developed pricing estimations and quotations to clients for works required to their facilities.
Veolia Australia and New ZealandSite Supervisor; Project Manager; Senior Technician
Feb. 2012 - May. 2016Melbourne, Victoria, AustraliaAs the Site Supervisor on the Panoramo 150 works, I was primarily responsible for managing a small team to ensure the achievement of KPIs, as well as the productivity and profitability of the project. As the site-based Project Manager on the Ringwood Sewer Project, I was responsible for investigating issues, progressing recommendations and managing relations on a stormwater and sewage solutions project. As a Senior Technician, I was primarily responsible for servicing, inspecting and reporting on stormwater drainage and sewer systems. I am particularly proud of successfully managing the exploratory phase of the Ringwood Sewer Project which was considered high-risk for our client in terms of public relations; and reducing downtime and lost days on the Panoramo 150 works by motivating and developing teams effectively. Additional Responsibilities • Overseeing and conducting Panoramo 150 contractual requirements to survey Yarra Valley Water sewer trunk main pipework, and suburban sewer inspection and reporting services. • Developing comprehensive site productivity requirements for Panoramo 150 staff. • Inspecting dedicated domestic properties for cross connections between stormwater and sewer services and determining reasons for overflow for the Ringwood Sewer Project. • Managing cloud-based data and reporting findings on a daily basis for the Ringwood Sewer Project. • Operating vehicles and equipment to service stormwater drainage and sewer systems. Further Achievements • Cultivated and galvanised the ongoing relationship between Veolia and Yarra Valley water through expert client management on the Ringwood Sewer Project. • Developed site safety requirements for Panoramo 150 staff onsite, ensuring all hazards were minimised or eliminated where possible.
PL PlumbingManaging Technician; Technician
Feb. 2008 - Feb. 2012Melbourne, Victoria, AustraliaPL Plumbing is a local business providing plumbing services in Melbourne’s inner northern suburbs. As a Managing Technician, I was chiefly responsible for surveying and reporting on sewer and stormwater drainage systems, allocating and scheduling work and providing customer service. As a Technician, I provided a range of plumbing services, including after-hours callouts as part of a rostered, 24-hour callout team. Notably, I worked my way up to become one of four Managing Technicians and quickly establishing rapport with a wide variety of clients, including managers of buildings. Additional Responsibilities • Documenting procedures and work progress, providing quotes and performing other associated clerical duties. • Operating vehicles and equipment for hydro-excavation and drainage systems. • Installing and maintaining interior plumbing, including hot water services, as well as roofing, gutter and downpipes. • Fabricating and welding flashings and sheetmetal. • Installing and maintaining plumbing and roofing for Body Corporate clients. Further Achievements • Developed strong relationships within the company and with external clients through effective and transparent communication and ensuring quality on each project. • Reduced inefficiencies by improving business processes and driving cost-effective job management, including the development of field staff operating procedures; project reporting modules; and pricing systems. • Consistently provided high-quality services by managing priorities effectively in a fast-paced work environment.
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