Peggy Fornea

Customer Experience Specialist @Conduent

EducationBusiness OwnerHomeschool TeacherHRSales & BizDevAssistant Manager🎓 StudentOffice AssistantAdministrative AssistantOffice AdministratorAssistantRetailOwner/Operator AssistantCall CenterCustomer Support RepresentativeITTechnical Support AgentCustomer ServiceHelp Desk SupportChat SupportLive ChatCustomer Care SpecialistData EntryData Entry SpecialistTyping Specialist

Peggy Fornea is a dynamic Customer Experience Associate at Conduent, where she excels in enhancing client satisfaction through innovative solutions. With over twenty years of experience in customer relations, Peggy is passionate about building strong, lasting relationships with clients. Outside of work, she enjoys homeschooling her child and family outings. Peggy holds an IT Support certification from Google and currently enrolled for AI certification through Coursiv.

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Work Background

Customer Experience Specialist

ConduentCustomer Experience Specialist

Oct. 2024United States, LexingtonVirtual call center in the healthcare field

Homeschool Parent/Teacher

Enlightium AcademyHomeschool Parent/Teacher

Aug. 2021United States, SpokanePrimary teacher for my 3 children. Two have graduated. My youngest is currently holding a 3.8 GPA.

Customer Service/Asst Manager

TexacoCustomer Service/Asst Manager

Jan. 2019 - Sep. 2023United States, Florida RidgeCustomer service at an individual owned convenience store. Assistant manager to the owner of two locations. Provided customer service and management at both locations, inventory and ordering, client credit accounts.

Customer Service Representative

General Dynamics Information TechnologyCustomer Service Representative

Aug. 2013 - Sep. 2014United States, Virginia BeachInbound call center in the healthcare insurance field

Tech Support

Service ZoneTech Support

Sep. 1999 - Jul. 2004United States, Florida RidgeInbound call center providing technical support for home computer users for Gateway.

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