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Work Background
MassMutualAudit Consultant-Actuarial and Investments
Aug. 2019
MassMutualSenior Disability Claim Examiner
Oct. 2018 - Aug. 2019
MassMutual Financial GroupDisability Claim Examiner
May. 2014 - Oct. 2018Adjudicate disability claims from beginning to end. This encompasses review of medical, financial and occupational information. This role also includes investigative skills, research skills, soft skills with customers, and potential litigation on contestable claims.
MassMutual Financial GroupOperations Support Specialist
Apr. 2013 - May. 2014Research abandoned property claims including policy information, locating lost policy holders, verify beneficiaries and es-cheat claims.
Aon HewittLeave of Absence Intake Coordinator
Dec. 2011 - Feb. 2013Facilitate claimants filing Leave of Absence and Short Term Disability claims. Assist training new employees on policies and procedures Increased customer satisfaction survey results by increasing participation along with team members. Chipotle-August 2011-December 2011 Train and coach employees during grand opening. Improved productivity percentages and output through daily discussions with employees on best practices. Responded to customer service issues as the Service Manager and improve service standards by responding to customer feedback. Perform administrative functions including cash handling, invoices, food orders, inventory, scheduling, and payroll.
Chipotle Mexican GrillService Manager
Aug. 2011 - Dec. 2011Chicopee, MassachusettsInventory management, customer service, cash handling, labor management and scheduling as well as training.
Best BuyCounter Operations
Mar. 2011 - Jul. 2011Key Skills Acquired Research clientele/customer service issues. Implemented daily check lists to verify customer data privacy policies were followed. Recruit, train, and supervise 115 employees Increase sales through daily goals and follow-up with employees Completed annual reviews and monthly 1-1 conversations with employees regarding performance. Developed district wide training events and assisted District Human Resources Manager with EPA and DOL audits. Won "Operations Manager of the Month" in district for instrumental role in driving top performance in sales attachment categories.
Best BuyOperations Manager
Sep. 2009 - Mar. 2011West Hartford, CTHiring, training, inventory management, operations management. Annual appraisals, ongoing sales deliverables. Cash handling, various human resources functions, labor management and scheduling.
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