Colby Nielson - Project Manager,

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Work Background

Supporting Computacenter's Professional/Field ServicesProject Manager

Jul. 2024 - Mar. 2025• Managed multiple projects with competing deadlines, ensuring timely delivery of deliverables. • Developed and maintained project plans, timelines, and budgets to keep projects on track. • Provided guidance to team members on tasks and led meetings with internal team members and stakeholders. • Coordinated resources across departments for successful project completion.

FPT/IntellinetDelivery Manager

Oct. 2022 - May. 2024MULTI-BILLION DOLLAR GLOBAL RETAILER Role: Sales Support - Project Initiation/Discovery Support - Project Artifact Creation: Project Charter, Communications Plan, Staffing Plan, Weekly Status Meeting Templates GLOBAL FLOORING PROVIDER Role: Project Manager - Customer Expectation Management: Ensured alignment between customer needs and project deliverables. - Client-Facing Project Updates: Conducted project status meetings with clients, addressing queries and overcoming roadblocks. Facilitated collaboration among team members and subject matter experts. - Internal Coordination: Collaborated with internal leads and SMEs to streamline processes. - Agile Team Coordination: Worked closely with Scrum Teams, Scrum Masters, and Scrum Product Owners to meet customer requirements. - Stakeholder Relations: Managed relationships with both internal and external stakeholders. - Finished project 2 months ahead of schedule and 10% under estimated budget. PENSION SOFTWARE PROVIDER Role: Onboarding Project Manager (SaaS Solution) - Client facing project status report meetings. Respond to project questions/roadblocks. Facilitate meetings between staff or SMEs to bridge any gaps. - Active onboarding of 2 high profile end users while system development was in progress. - Coordination with Scrum Teams & Internal Leads/SMEs to fulfill customer requirements. - Stakeholder Management (Internal & External). HEALTHCARE INSURANCE PROVIDER Role: Project Manager - Portfolio Administration/Coordination for ~50 active initiatives - Portfolio dashboard & reporting - Facilitated status meetings for all project managers working under the IT umbrella (meeting facilitation, project plan updates, meeting minutes, deliver high level directions, etc...) - Reporting to C-Level employees to drive change and remove blockers Role: Project Analyst - Reports, Dashboards, Updates via Smartsheet’s - Project planning assistance and strategy - Process Diagrams (Visio)

Metagyre, Inc.Information Technology Project Coordinator

Aug. 2022 - Oct. 2022United States

Tech MahindraGoogle Cloud Project Manager

Sep. 2021 - Jul. 2022- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance. - Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track. - Maintained schedules to meet key milestones at every project phase. - Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements. - Updated customers and senior leaders on progress and roadblocks. - Partnered with project team members to identify and quickly address problems. - Communicated project plans and progress to key stakeholders and project contributors. - Oversaw a large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

CentricsITProject Coordinator/Service Designer

Jun. 2019 - Sep. 2021- Spearheaded design process to align with client specifications and budget for each project. - Partnered with senior leaders to drive change by evaluating methodologies, tools and templates at enterprise level. - Provided cost-effective technical solutions. - Produced designs that met business requirements and recorded tracking logs using Smartsheets - Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts. - Maintained open communication by presenting regular updates on project status to customers. - Sourced, vetted and managed vendors needed to accomplish project goals. - Reported regularly to managers on project budget, progress and technical problems. - Built successful project plans covering objectives, resources and staffing to meet schedules. - Obtained needed resources by strategically negotiating with stakeholders and outside suppliers. - Adhered to budget requirements with excellent planning and consistent expense monitoring.

Osborn Visual SolutionsSocial Media Coordinator

Jan. 2018 - Jun. 2019Georgia- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar. - Developed marketing content for social media. - Strategized and developed video content for client's website and social media publications. - Posted new content for products and services when managing marketing and release calendars. - Managed relationships with high-profile clients and translated business offerings into a marketing and social media package to bolster their social initiatives. - Partnered with graphic designers to create email marketing templates and campaigns using MailChimp. - Partnered with production manager to implement unique QA processes specific to social content.

PVP LiveCustomer Service Manager

Aug. 2017 - Dec. 2017Frisco, TX- Introduced higher standards for customer service and increased efficiency by streamlining operations. - Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. - Followed through with client requests to resolve problems. - Resolved customer complaints while prioritizing customer satisfaction and loyalty. - Negotiated contracts with outside carriers to minimize costs to company and customers. - Reviewed repeated issues within operations and business management to solve problems and improve company outcomes. - Collected customer feedback and made process changes to exceed customer satisfaction goals. - Monitored customer service operations to assess agent performance and provide feedback. - Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. - Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.

Scuf GamingEsports and Social Media

Mar. 2016 - Jan. 2017Suwanee, GeorgiaCreating and scheduling outbound engaging content over our social media platforms. Creating engagement opportunities within the community and developing conversations between affiliates and customers centering around our products and eSports. Make use of social analytics to measure successfulness of campaigns and constantly improve on all initiatives.

Scuf GamingCustomer Service Supervisor

Jul. 2014 - Aug. 2017Oversaw call center of 10-15 agents. Delegated tasks and rolls to agents depending on workload and incoming daily requests. Managed escalated situations. Maintained consistency and SLA's throughout all forms of outbound communication to ensure the highest level of customer service was achieved. Provided feedback and reports on various issues or bottlenecks to improve production and shipping department initiatives.

MAS.LLCData Entry / Chem Tech

Mar. 2008 - Apr. 2012Suwanee GA