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Work Background
ChevronTraining Lead
Oct. 2023- Spearheaded implementation of digital onboarding model to accelerate new hire ramp-up and station alignment. - Supervised and mentored 10 Station Coaches, developing leadership pipelines and career growth strategies. - Launched the Station Manager Onboarding Program, increasing onboarding efficiency and consistency. - Led data-driven initiatives resulting in 2% turnover reduction and 30% reduction in overtime. - Built strategic relationships across Business Consultants, District Managers, and Ops Leads to ensure alignment. - Implemented leadership behaviors coaching and career development plans organization-wide.
ChevronTraining Specialist
Nov. 2020 - Oct. 2023Southern California- Directed training for Microsoft Modern Desktop conversion across multiple locations. - Managed CSI LMS (Chevron Academy) and served as administrator for user content and reporting. - Developed and maintained SharePoint sites to support scalable onboarding, leadership development, and merchandising projects—ensuring accessible, centralized learning hubs for field and remote teams. - Partnered with cross-functional teams to influence continuous improvement and develop agile solutions. - Created multimedia content for onboarding and skills development using modern e-learning tools. - Nominated Productivity Champion for innovation in operational training methods.
ChevronArea Trainer
Aug. 2015 - Nov. 2020Brea- Selected to be Project Manager on Training Revitalization Project - Researched and sourced two new training services vendors to provide support for COCO and other classes of trade - Collaboratively developed and deployed all content and delivery of the new Chevron Academy e-learning portal - Continually updates and organizes content for New Employee Orientation and Annual Recertification - Inspires new facilitation methods for difficult training classes such as ServSafe - Creatively facilitates classes weekly with an average of 20 employees - Safely travels monthly to offsite meeting locations without incident or injury - Negotiates competitive pricing for offsite training locations - Project Manager for Safety Series Project that impacts the whole COCO network - Successfully completes both Franchise and COCO food trainings - Confidently presents topics during District meetings to bring information to the field - Mentored new Area Trainers to inspire confidence in their facilitation capabilities
ChevronPrice Book Agent
Nov. 2010 - Aug. 2015Brea, CA- Managed training content development, supplier coordination, and logistics across 250+ retail sites. - Created Quick Service Guide and implemented regional training logistics for franchise operations. - Acted as liaison with SMEs and field operations to drive training success across Classes of Trade.
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