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Work Background
Hotwire Communications LtdSr Director Emerging Markets - Account and Revenue Management
Feb. 2023United StatesNational Role
Hotwire Communications LtdSr. Director of Account Management
Dec. 2020 - Feb. 2023
Hotwire Communications LtdDirector of Account Management
May. 2020 - Dec. 2020South Florida•Leading a team of Account Managers and Property Support Managers responsible for Client Relations and securing renewal sales in Palm Beach County and the Treasure Coast.
•Developing and maintain relationships with key account stakeholders to ensure support systems are meeting customers’ needs and expectations.
•Responsible for Renewal sales and penetration numbers within the Region.
•Oversee daily operations and project management at all 200 properties
Hotwire Communications LtdArea Manager - Account Management
Oct. 2018 - May. 2020Palm Beach County and the Treasure Coast•Leading a team of Account Managers and Property Support Managers responsible for Client Relations and securing renewal sales in Palm Beach County and the Treasure Coast.
•Developing and maintain relationships with key account stakeholders to ensure support systems are meeting customers’ needs and expectations.
•Responsible for Renewal sales and penetration numbers within the Region.
•Oversee daily operations and project management at all 90 properties
Hotwire Communications LtdCommercial Account Executive
Jul. 2017 - Feb. 2018Palm Beach CountyFision Work is the premiere commercial division of Hotwire Communications, a broader telecommunications company that services residential communities, hotels, universities and senior living communities, in addition to Government Education and Medical. Fision Work delivers business-class communication services through our 100% company owned and operated 10 Gigabit Fiber Optic network to any size enterprise. 150% over plan since start date in July 2017 -Negotiation techniques
-Understanding customer buying signals
-Know when to identify and act on closing opportunities
-Ability to work effectively on my own and work diligently under tight deadlines
-Canvassing territory
-Creating marketing strategies to increase penetration
Hotwire Communications LtdSenior Account Manager
Mar. 2016 - Oct. 2018West Palm Beach, Florida Area•Develop and maintain strategic business relationships with Residential Accounts to promote Hotwire products and services and profitable business relationships
•Manage an existing book of business, contracts ensuring that clients telecommunications needs are met
•Responsiveness and attention to the client’s needs and requests
•Obtained new sales leads/new opportunities
•Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
•Main point of contact for escalations that impact the customer’s success.
•Responsible for project management at the properties to ensure all departments meet the client’s needs
•Responsible for client retention and penetration at assigned Communities
•Conduct customer site visits to create & maintain relationships at all levels across the client organization
•Resolve customer challenges within SLA’s and contractual obligations
Hotwire Communications LtdSales Specialist
Nov. 2014 - Mar. 2016Jupiter, Florida• Sales
i) Identifies up selling opportunities by identifying residential prospects in assigned community events, evaluating their needs, and selling a Hotwire solution for those needs.
ii) Participates in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
iii) Maintains quality service by selling appropriate solutions in keeping with Hotwire’s standards and identified Revenue and Penetration objectives.
iv) Exemplary communication skills, a positive attitude, ability to work well with others and flexibility to changing workloads.
v) Maintains product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
vi) Lead Sales Representative for the past 6 months in core product sales. • Customer service
i) Play a key role in increasing retention and as well as customer satisfaction rates.
ii) Handled client relation management functions, which included promoting enduring relationships with a diverse clientele.
iii) Cultivated positive and enduring relationships with customers.
iv) Property Liaison on a portfolio of properties over 10k units.
Rev Impact IncAccount Manager
Apr. 2012 - Dec. 2014Summit, NJ• Built and nurtured 10 accounts ensuring customer satisfaction and retention while still aggressively pursuing new business.
• Taking incoming insurance leads and transferring to partners to generate new sales revenue.
• Management of internet listings, existing clients, and incoming clients.
• Office management: Handling 100-200 calls per day.
• Continuously exceeded client expectations through proactive service and tedious follow up.
• In-charge of recruiting and on boarding of new employees
MarketSource Inc.Multi Carrier Territory Manager
Nov. 2010 - Sep. 2011Long Island/Queens, NY•Drive sales by educating, training, marketing and developing relationships at all levels throughout New York Metro and Long Island.
•Demonstrating and Maintaining knowledge of all products related to the industry.
•Working closely with AT&T and T-mobile, teaming up with key people to affectively get our key messages accomplished on our specific devices.
•Continuous networking at industry events, meetings, and outings.
•Making 40-100 outgoing calls a day as well as receiving incoming inquiries to generate new relationships as well as leads within the industry.
•Keep records of high-volume stores and sales records to ensure visits to push sales at these key locations.
Hollywood TansManager
Mar. 2008 - Dec. 2010Scranton, Pennsylvania Area•Managed credit and cash transactions up to $4,000 a day, between two locations.
•Provided superior customer service while increasing base 25%
•Spearheaded compelling promotions to grow revenues 33%
•Responsible for recruiting, hiring, grooming, and motivating over 20 employees, and all HR functions.
•Maintaining a customer base well over 1,000 and continuously seeking new business through promotions and local sales efforts.
•Worked closely with other business in the fitness/health industry to create a niche within our market and drive sales.
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