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Work Background
Benny Nic ConsultingCoach and Consultant
Sep. 2025
TabcorpEmployee Experience Partner
Jul. 2023 - May. 2025
TabcorpCapability Lead - Leadership Programs
Jul. 2022 - Jul. 2023Brisbane, Queensland, Australia
RACQCapability Lead
Mar. 2021 - Jun. 2022Brisbane, Queensland, Australia
Bolton ClarkeEmployee Experience Consultant
Dec. 2020 - Mar. 2021Brisbane, Queensland, AustraliaI was bought in as an Employee Experience Specialist to develop and implement People and Culture programs. Using human centred design and co-creating with people from across the business, I delivered a revitalised performance management program that saw an increase in participation and quality of conversations across the organisation.
Benny Nic ConsultingPeople Consultant
Apr. 2020 - Jun. 2022Brisbane, Queensland, Australia
Suncorp GroupHR Project Lead - Stores & Specialty Banking
Jan. 2018 - Nov. 2019Brisbane, AustraliaWorking on transformational projects for the bank, mostly related to people, leadership, culture and change management. A project lead on initiatives that realise the business strategy as well as drive engagement across our national network. Agile was the chosen project methodology and I am well versed in it. Key Achievements: • Project Lead for the Culture Audit - In response to the royal commission into Australian Financial Services, I designed a culture model that would support Bank distribution in achieving a balance between People, Customer, Risk and Performance. The model and artifacts influenced the review and re-write of onboarding programs, scorecards, communications strategy and other projects. • Project Manager for the Leader Onboarding Program – I delivered a centralised onboarding program that ensured a consistent experience across stores nationally. This included running project workshops, preparing project artefacts, designing solutions, stakeholder management, designing and delivering change and training documents. Resulted in a reduction in turnover, higher engagement scores and a cost save of over $80K. It received an award nomination as a finalist at the 2019 Learning Impact Awards. Responsibilities: • Project Management (Agile project methodology) • People (HR) advisor on projects • Designed and delivered Change Management plans • Communications advisor • Created and facilitated workshops, training resources and programs • Designed solutions using human (customer) centered design approach • Project and Iteration Manager • Stakeholder and partner relationship manager Feedback: "I hadn't really worked with Ben before, however, was blown away by his knowledge, passion and ability to articulate the cultural changes we need to adopt as part of the external drivers of change.” "Great focus on the strategy and has the ability to effectively communicate & influence stakeholders and team to ensure a successful result."
Suncorp GroupPeople Lead - Concept and Discovery Store Projects
Jul. 2016 - Dec. 2017Brisbane, AustraliaA re-imagine bank project that saw us introduce a completely new look, feel and customer experience to two of our Suncorp Stores before delivering Suncorp's first ever Flagship Store, right in the middle of Sydney's Pitt St Mall. This project influenced future store design, customer approach, technology optimization and people management solutions. Key Achievement: The project won national recognition and was a finalist at the 2018 World Retail Awards. My role focused on people readiness and customer experience and included the design of training programs, culture programs and customer experience strategy and design. Responsibilities: • Responsible for all people readiness activities • Customer experience design • Product offering strategy and implementation • Designed people capability matrix • Change management activities • Designed and delivered bespoke training programs and facilitated sessions • In store operations advisor • Developed ongoing capability plans
Suncorp GroupCapability and HR Advisor
Jan. 2014 - Jun. 2016Brisbane, AustraliaI provided strategic advice to leaders across the organisation, predominantly for the Executive General Manager Bank Distribution and their direct reports including Regional Managers, Operations and Sales Leadership Team. I designed leadership and professional development programs, team days, offsites and other learning solutions. Key Achievement: I led a working group of representatives from across Suncorp Bank to design a new culture model that celebrated who we were and who we wanted to be. I facilitated a series of workshops that explored the core values, characteristics and attributes of Suncorp Bank culture, and led to the creation of 13 statements that were voted on by over 300 Business Leaders from across the Bank, which resulted in the final eight value statements. My role included project management, facilitation, coordination of workshops, designing artefacts, stakeholder management, and collating feedback. Responsibilities: • Compiling training needs analysis, capability plans, talent reviews, development pathways, team days, strategic workforce plans, and business development. • Designing a service catalogue for team days and off sites and facilitating. • Co-lead on the Bank Culture Project that brought together a project team that defined 'how we do things around here’ for Suncorp Bank. • Advisor on Diversity & Inclusion programs and activities • Led Strategic Workforce Planning workshops
SuncorpTraining Capability Leader - Facilitation and Design
Oct. 2010 - Dec. 2013Brisbane, AustraliaI led the facilitation of induction and on boarding programs to staff that either sold insurance or processed our claims across many of our brands, including Suncorp, AAMI, GIO and Apia and was part of the project delivery team for the legacy simplification project. Responsibilities: • Designed and built learning solutions for online platforms as well as face to face facilitation • Facilitated a range of insurance programs across sales, service and claims teams • Reviewed and refreshed out of date training programs • Led change management activities related to major projects • Delivered onboarding programs • Coached and mentored new recruits • Delivered train the trainer programs nationally
Suncorp GroupSenior Consultant & Sales Coach
Oct. 2009 - Oct. 2010I provided a level of service that exceeds our customer expectations and contributes to revenue growth through new business acquisition and retention. I was also responsible for the development of others in my team and was given coaching opportunities and acting leader responsibilities. 'To eliminate stress and provide peace of mind', that was our purpose at AAMI, and it was clear to me how my role contributed to that. My engagement was sky high in this role because I was connected to purpose and could see a strong sense of progress. I was a AAMI Charity Committee Member and in 2010 lead the fundraising efforts that saw us raise $7,000 for a local charity.
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