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Work Background
GoCreator GroupOnline Content Moderator
May. 2025Bogota, D.C., Capital District, ColombiaEnsured the safety and integrity of online platforms by reviewing and managing user-generated content according to community guidelines and legal standards. Identified and removed inappropriate, harmful, or policy-violating content, including hate speech, harassment, explicit material, and misinformation. Collaborated with moderation teams to improve processes, escalate complex cases, and maintain a positive user experience.
bet365Customer Account Advisor (Verification)
Feb. 2025 - Jul. 2025Bogota, D.C., Capital District, ColombiaResponsible for ensuring the authenticity, legal validity, and security of documents by thoroughly reviewing their content, sources, and data accuracy. Skilled in verifying compliance with privacy regulations and safeguarding sensitive information. Adept at building trust through rigorous comparison with original documents and maintaining detailed records of the verification process to ensure transparency and accountability.
bet365Verification Specialist
Feb. 2025Bogota, D.C., Capital District, Colombia
TeleperformanceSupervisor
Jan. 2024 - Jan. 2025Bogotá, Distrito Capital, ColombiaExperienced in overseeing and managing content moderation teams to ensure compliance with community guidelines, legal standards, and platform policies. Proficient in coordinating both automated and manual content review processes, ensuring efficient identification and removal of harmful content, such as hate speech, explicit material, and spam. Skilled in training, supporting, and leading teams to maintain a safe and respectful online environment while optimizing moderation workflows and handling complex, high-priority issues.
TeleperformanceContent modeartion Supervisor
Jan. 2023 - Jan. 2025Bogotá, Distrito Capital, ColombiaExperienced in overseeing and managing content moderation teams to ensure compliance with community guidelines, legal standards, and platform policies. Proficient in coordinating both automated and manual content review processes, ensuring efficient identification and removal of harmful content, such as hate speech, explicit material, and spam. Skilled in training, supporting, and leading teams to maintain a safe and respectful online environment while optimizing moderation workflows and handling complex, high-priority issues.
TeleperformanceContent Moderator
Jan. 2023 - Jan. 2024Bogotá, Capital District, ColombiaWork as content moderator Skilled in reviewing and managing user-generated content to ensure adherence to community guidelines, legal standards, and platform policies. Experienced in using automated tools and manual review processes to identify and remove harmful content, including offensive language, explicit material, hate speech, and spam. Proficient in maintaining a safe, respectful, and user- friendly online environment.
The Swiss Bakery & Pastry ShopBaker
Sep. 2021 - Sep. 2022North Springfield, Virginia, United States
ConcentrixCustomer Service Agent
Sep. 2020 - Feb. 2021Bogota,D.C., Capital District, ColombiaSkilled in providing exceptional customer support through various channels, including phone, email, and live chat. Adept at resolving customer inquiries, addressing concerns, and ensuring a positive experience. Experienced in managing collections, handling overdue accounts, and negotiating payment plans. Strong communication, problem-solving, and multitasking abilities, with a focus on maintaining customer satisfaction and loyalty while ensuring timely payments.
Omni Orlando Resort at ChampionsGateAssistant Cook
Jul. 2019 - Mar. 20201500 master Blvd, Championsgate, Florida, United StatesSkilled in preparing and cooking meals according to menu specifications, ensuring quality, taste, and presentation. Experienced in working in multicultural environments, adapting recipes to diverse tastes and preferences. Proficient in maintaining a clean and organized kitchen, managing inventory, and adhering to food safety regulations to provide an excellent dining experience.
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