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Work Background
Logrand Entertainment GroupProcess Manager
Sep. 2024San Pedro Garza García, Nuevo León, MexicoRole objective: Design and lead the institutional model for efficient and effective processes by identifying, planning, designing, and optimizing internal workflows. Ensure that all processes are aligned with the organization’s strategic objectives and long-term vision, driving business transformation through innovation and adaptability
- Design and implement strategies for process transformation aligned with organizational goals and innovation.
- Identify and optimize key business processes, eliminating bottlenecks and enhancing efficiency.
- Establish and monitor KPIs to ensure performance, control deviations, and manage risks.
- Lead continuous improvement efforts by managing methodologies and integrating internal and external stakeholders.
- Oversee process change programs, ensuring training, system updates, and effective communication of improvements.
Tecnológico de MonterreyDigital Academy Process and PMO Lead
Mar. 2023 - Sep. 2024Monterrey, Nuevo León, Mexico- Oversee business processes to improve customer experience based on customer journeys, process design and optimization, and tech integration
- Carry out customer journey design and implementation
- Design and implement business and operative processes
- Facilitate day-to-day activities of various teams to ensure projects are completed on time and within budget
- Collaborate with leaders across various departments to help streamline projects and ensure each team has what it needs to complete a project on time and within budget
- Supervise the development projects and ensure that team members are carrying out their tasks efficiently
- Lead change management strategies
Tecnológico de MonterreySenior Process Manager
Feb. 2020 - Mar. 2023Monterrey Area, Mexico- Digital transformation champion
- IT portfolio manager for the VP of communications & relations
- Change management partner for exec. team
- Evaluate, design, execute, measure, monitor and control business and digital transformation processes
- Ensure that process outcomes are in harmony with an organization’s strategic goals
- Work collaboratively across departments to help improve process management
- Process architecture from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its objectives and goals.
Venzee Technologies Inc. TSX-V:VENZProject Manager
Mar. 2017 - Mar. 2019• Plan, oversee and document all aspects of specific projects • Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support.
Venzee Technologies Inc. TSX-V:VENZInbound Marketing
Mar. 2016 - Mar. 2017• Content management & localization
• Support company inbound marketing & lead generation
• Support sales team as needed
• Manage & support retailer on-boarding
StartupMexicoDirector of Operations
May. 2015 - Aug. 2015Mexico City Area, Mexico• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes, quality of customer service and best practices across all levels
• Help the organization’s processes remain compliant
• Formulate strategic and operational objectives
• Mentor team members, • Perform quality controls and monitor KPIs
Venzee Technologies Inc. TSX-V:VENZGeneral Manager
Apr. 2015 - Mar. 2017Latin America• Grow company footprint in the region • Develop and manage all customer and partner relations
• Lead all company operations in Latin America
• Company speaker in the region
Venzee Technologies Inc. TSX-V:VENZMarketing Communications Latin America
Aug. 2014 - Apr. 2015Latin America• PR strategy for Latin America • Content development, distribution and monitoring
• Social Media management
• LatAm competitive intelligence market analysis
• Company speaker if required
• Marketing and Branding in LatAm
Epicor SoftwareSenior Public Relations Specialist
Mar. 2012 - Dec. 2014Latin America•Content development: fact sheets, case studies, news and press releases, editorials and social media.
•Manage all media relations in the region
•Work together with the marketing team to support go-to-market programs with integrated public relations strategies
•Collaborate across teams to share information and coordinate on new ideas to drive company visibility
•Advice company staff on internal and external communications
•Support global team on corporate PR strategies
TECNOLÓGICO DE MONTERREYProgramas Internacionales del Sistema Tec (International Programs)
Aug. 2011 - Feb. 2012Monterrey y alrededores, México•Financial transactions manager
•Managed the Student Affairs and International Programs national competences model
TECNOLÓGICO DE MONTERREYDirección de Vinculación y Relaciones Externas (Liaison Programs)
May. 2010 - Aug. 2011Monterrey y alrededores, México•Designed and supervised liaison strategies with off-campus stakeholders
•Developed and executed internal and external communication and public relations plans for the Student Affairs Division
•Supervised campus CSR
TECNOLÓGICO DE MONTERREYPublic Relations, Planning & Quality
Mar. 2008 - May. 2010Monterrey y alrededores, México•Organized and supervised communication across areas of the Student Affairs Division
•Designed internationalization strategies for non-academic programs
•Tracked KPIs and managed ISO 9000 certification of the Student Affairs Division
TECNOLÓGICO DE MONTERREYCommunications & Public Relations
Aug. 2007 - Mar. 2008Monterrey y alrededores, México•Developed all scripts for academic and non-academic events
•Managed communication and schedules for campus executives and guests
Republicano Ayuntamiento de Piedras Negras - Local Government OfficeSenior Executive Assistant
May. 2005 - Aug. 2005
Republicano Ayuntamiento de Piedras Negras-Local Government OfficeInternational Relations Officer
May. 2005 - Aug. 2005
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