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Network Power<100 people
Roles
💸100%
Marketing
✨100%
Business Owner
👍100%
Sales & BizDev
Geos
Work Background
Collectiv FoodLogistics Manager
Aug. 2021London, England, United KingdomResponsible for overseeing logistics operations and driving efficiency through technology and process improvements: - Implemented a new ERP system, boosting inventory accuracy by 20% and warehouse processing speed by 23%. - Integrated routing software, improving on-time deliveries to 89% and reducing ETA queries by 70%. - Designed and rolled out a split fulfilment model with new wholesalers, streamlining operations. - Automated cross-docking and proof-of-delivery processes, cutting manual work and improving accuracy. - Reduced food waste to 0.66% through sustainable surplus stock initiatives with partner charities. - Developed KPI reporting systems, maintaining 99% pick accuracy. - Achieved a 10% reduction in transport costs by optimising frozen product distribution.
Honest GrapesLogistics and Events Coordinator
Feb. 2020 - Jun. 2021Responsible for managing the physical operations of an ecommerce wine company whose growth has doubled over the last 12 months.
• Responsible for ensuring all orders are dispatched and reach their destination on time – 99% fulfilment rate.
• Managing the warehouse and the distribution team as well as monitoring the movement of goods in and out
• Solved where possible and forwarded client-related quality and service issues to the appropriate manager for resolution.
• Communicated all emergencies, delays due to weather, COVID-19 and courier schedule changes to customers and staff.
• Oversaw rush orders and order changes and resolved problems for customers, warehouses, and couriers
• Manually created shipments, assigned couriers and dispatched shipments.
• Teamworking to source environmentally sustainable packaging to secure our move to becoming 100% plastic free.
• Continuously analysing and implementing new processes to improve operational efficiency and warehouse optimisation.
• Managed the office throughout COVID: checked post, ensured office supplies were well stocked to fulfil orders Planned and coordinated various events for corporate clients, managed budgets, and maintained professional relationships with artisan suppliers.
• Communicated and worked closely with clients to ensure that their requirements and goals were fully met.
• Collaborated with colleagues on the development and implementation of new procedures which significantly improved the whole event planning and management process and made it more efficient
• Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials for individual events
• Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities
• Managed all event administration, including invoices, guestlists and client queries
Tiger Recruitment LtdTemporary Administrative Assistant
Nov. 2019 - Feb. 2020London
PandaboxMarketing and Logistics Intern
Sep. 2019 - Oct. 2019Valencia, SpainReporting to the CMO and COO, I am responsible for supporting the marketing and logistics for the company
- Creating engaging content for social media platforms; strengthening customer relationships and brand awareness
-Assisting the COO with deliveries to ensure all boxes reached customers as quickly as possible
- Identified and solved problems of metric tracking data using Excel
- Learnt how business processes are designed and built in a startup
Self-employedArtist
Jul. 2019 - Feb. 2020Norwich, United Kingdom
Taupo BungyOffice Assistant
Dec. 2018 - Apr. 2019New ZealandReporting to the Office manager, I was responsible for customer service and sales; from welcoming and signing up customers, to producing their certificates and selling media and merchandise • Exceeded media sales targets by 10% despite the seasonal decline in the adventure tourism sector, won an award for selling the most media in the first month
• In charge of regular stock-taking of merchandise, keen eye for detail needed for methodical counting and checking conditions of items • Management expressed how this summer crew were the ‘best they have ever had’ in terms of working exceptionally well as a team and for excellent customer service and organisational abilities
• Answering customer enquiries over the phone and in person; tact, diplomacy and judgement needed in situations such as: personal information including; medical conditions, age and weight, as well as responding to complaints • Consistently maintained a calm and professional manner even on days where customer numbers reached a total of 180
• Ability to learn and adapt quickly to new software packages; entering participants details into the Ibis system and assisting with capturing, editing and uploading videos and photos
• Supervised the office during safety breaks
Australian Turf ClubWaitress
Jul. 2018 - Sep. 2018Darwin, Australia• Won employee of the month award for outstanding customer service • Ability to work in a fast-paced environment • Resolved problems such as customer complaints as well as occasional incidents between customers
Sandover Pastoral Co.Station Hand
Feb. 2018 - May. 2018Northern Territory, AustraliaCattle mustering; fixing fences; assisting with the set-up of solar bore pumps; feeding poddy calves, show cattle and animals at the homestead; as well as cooking, gardening and cleaning
Camels AustraliaStore Assistant
Jan. 2018 - Feb. 2018Northern Territory, Australia• Provided a positive customer service experience from when the customer walked in until they left
• Performed regular stock checks and ensured shelves were well-stocked
• Accurately processed and managed customer payments as well as prepping and cooking sandwiches
Transport Maintenance & EngineeringDetailer
Dec. 2017 - Feb. 2018AustraliaDetailing of road trains
University of ReadingClearing Hotline Team Member
Jul. 2015 - Aug. 2015Reading, United KingdomAnswering phone calls and processing applications for prospective students involved in clearing and adjustment
Contract Personnel LimitedHospitality Events Temp
Jun. 2015 - Aug. 2016Norfolk, United Kingdom• Adaptable to changing environments and ability to work well as part of a new team for each event • Maintained a clean and healthy working environment by following health and safety procedures, particularly when handling food and ensuring that hygiene was always to a maximum
University of ReadingOpen Day Ambassador
Jun. 2015 - Jul. 2015Reading, United KingdomWelcoming prospective students and their parents to the University and Geography department
Wiveton Hall Farm shop/cafeShop Assistant
Jun. 2014 - Sep. 2014Wiveton• Liaised with management to ensure that current stock was merchandised to maximum effect • Developed positive relationships with regular customers • Negotiated and implemented a new pricing strategy for the pick your own fruit punnets towards the end of the season, resulting in a sales increase
West Cottage CafeWaitress
Jun. 2012 - Sep. 2012CleyI worked as a part time waitress over the summer with a local family run business; I took part in roles such as taking orders from and serving food an drinks to guests, helping out with food preparation and making sure tables were organised. Working in the hospitality sector provides you with a variety of skills such as team building, working under pressure and time management.
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