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Work Background
Host and Creator
Calm&Christ PodcastHost and Creator
Aug. 2024Killorglin, County Kerry, IrelandDiscover new ways of encountering God through our podcast, where we blend guided prayers, reflective scripture readings, and immersive sound effects. Each episode is designed to create a serene and contemplative experience, helping you to connect more deeply with your faith. Whether you're looking to enhance your spiritual practice or find a moment of peace in your day, the Calm&Christ podcast creates a sanctuary for your reflective and prayerful moments.
Chief Operations Officer
Crua OutdoorsChief Operations Officer
May. 2018 - Jul. 2023Tralee, Ireland* Positions held at Crua include Operations Manager, COO and CTO. * Provided management to staff and leadership that aligns with the company’s business plan and strategic vision. * Drove company results from both an operational and financial perspective working closely with the CFO, CEO and other key team members. * Managed all company operations, including procurement of stock, logistics, customer service. * Management of Sales and Marketing Department by using clear goals and KPIs and ensuring all sales and marketing activities are accounted for operationally. * Collaborated with manufacturers to create/design new products for the Crua range, as well as continually improve existing products. * Procured and implemented all internal applications, including a central inventory management ERP. * Relocated the company to a new warehouse space, organized the fit-out and created a neat and attractive sales showroom.
Operations Manager/Graphic Designer
Aran Sweater MarketOperations Manager/Graphic Designer
Mar. 2014 - May. 2018Killarney, Ireland• Administered three websites for the company, which included stock control of online products, photography and graphic design on the sites • Liaised with stock management software company to ensure stock management system is functioning at peak levels and stock anomalies were logged and researched • Culminated and analysed reports to identify sales trends and possible inventory issues • Worked directly with stock suppliers and warehouse staff to ensure inventory levels in the warehouse are adequate to support the website and all seven retail outlets • Designed graphics for the company (brochures, marketing emails, websites, etc) • Assumed management of warehouse employees and customer service department
Donor Recruitment Manager
The Blood AllianceDonor Recruitment Manager
Jan. 2011 - Jan. 2014Jacksonville, Florida Area• Led Jacksonville Mobiles to collect 100% of units shipped to Jacksonville hospitals in 2011, 96% in 2012 and 96% 2013 YTD, which is the highest collection over shipped percentages since 2005 • Worked directly with Special Events Manager on Special Event blood drives, which included promotional materials, advertising and give-a-ways. • Created the structure and all training materials for the Donor Resources department Career Development • Led the project teams for three software projects to their successful implementation on time and in budget • Assumed daily management of Savannah Mobiles in August 2012, which included management of recruitment staff, mobile drive/calendar efficiencies and drive budget/give-a-ways • Assisted previous Director of Donor Resources in creating department budget and setting goals for all collection regions • Increased internal efficiencies by becoming the departmental system administrator for bloodmobile scheduling/staffing software and trained counterparts in other departments more effectively using the software, which included system configurations and auto-staffing possibilities
Donor Resource Consultant (Inside)
The Blood AllianceDonor Resource Consultant (Inside)
Sep. 2009 - Jan. 2011The Blood Alliance is a non-profit community blood bank. Our purpose is to ensure that our community has an ample supply of blood, sufficient to meet the needs of local patients. To fulfill these needs, we currently have ten community donor centers, and nine mobile units designed to support blood drives at businesses, churches, schools, civic groups, military, and community locations. However, we are the sole provider of transfusable blood products to all local hospitals in northeast Florida, and portions of Georgia and South Carolina so we are always in need of donations to keep these hospitals stocked. If we can meet and exceed our own local needs, we are able to share blood with other communities less fortunate.
Sales Manager
PHH MortgageSales Manager
Apr. 2005 - Sep. 2008• Beat department sales expectations and finished the year at a 115% run rate • Drove sales consultants toward a closing goal of $15B, which is $5B over last year’s goal • Created “Sales Academy II” to accompany existing company “Sales Academy”. Original course content included basics of phone techniques and professionalism, owning the client, “Navigate!” and chameleon • Created the Manual for “Sales Academy II” (student and instructor editions) • Trained consultants on a “Sales Academy” that demonstrated innovative sales techniques designed to grow sales and boost the performance of the leadership team and sales consultants. The “Sales Academy” utilizes methodologies devised by Dale Carnegie, Tom Hopkins, Bryan Flanagan and Zig Ziglar • Drive/motivate sales consultants to cultivate client relationships, maintain a satisfied client base through expert/quality sales, a focus on excellence and business best practices to increase sales opportunities
Support Manager/Project Consultant
PHH MortgageSupport Manager/Project Consultant
Nov. 2004 - Apr. 2005• Minimized cost of support roles by realigning similar roles and collapsing redundant functions • Decreased audit turn time 10% so that audit team was in compliance 100% of the time
Quality Manager/Project Consultant
PHH MortgageQuality Manager/Project Consultant
Aug. 2003 - Nov. 2004• Motivated non-commission team players to exceed monthly audit targets • Successfully increased the sales quality average from 80.2% to over 93% • Decreased business decision costs from over $70,000 per month on average to $3,500 per month on average • Managed quality teams in Jacksonville, FL and Mt. Laurel, NJ simultaneously while implementing the new quality platform in the Mt. Laurel office • Created and successfully implemented a web-based application that streamlined system workload as well as provided real-time results and reporting
Business Analyst
PHH MortgageBusiness Analyst
Nov. 1999 - Oct. 2002• Researched and analyzed functionality from current systems anticipated to be leveraged, in order to minimize development costs and meet the implementation deadline • Successfully integrated Merrill Lynch specific requirements into pre-existing sales application • Created and delivered presentations for various audiences, sometimes on short notice, in order to keep senior and middle management updated on the developments of the future process
Client Services Representative
PHH MortgageClient Services Representative
Jul. 1998 - Nov. 1999• Cultivate cohesive working relationships with the client, Merrill Lynch • Establish and leverage solid associations with financial advisors to ensure complete satisfaction • Elected by management to head a project team to define standards in which sales consultants would be paid and conduct tours of our facility for external clients

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