Anne Racine - Consultant/Business Operations/Project Manager, EfficientLink Partners

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Work Background

Stamford HealthInterim Director, Strategic Sourcing

Jan. 2023 - Dec. 2024Stamford, Connecticut, United StatesStrategic Leader Driving Operational Excellence in Supply Chain and Finance Developed and executed a comprehensive strategy to mitigate product supply risks and margin losses stemming from Source-to-Pay challenges following Oracle ERP (SaaS) deployment. Spearheaded cross-functional initiatives across Supply Chain and Finance to enhance system processes and establish best-in-class supplier management practices. Key Achievements: Streamlined Procure-to-Pay Performance: Designed and implemented an advanced dashboard to evaluate performance across the procure-to-pay process, identifying critical issues in areas such as H-bills, capital expenses, services, and strategic suppliers. Partnered with cross-functional teams to close gaps, achieving a 75% reduction in aged transaction dollars. Optimized Supplier Relationships: Improved collaboration with Stamford Health's largest medical/surgical distributor, resolving $750K in overdue invoices, securing $120K in fee forgiveness, and reducing Days Sales Outstanding from 55 to 30 days. Leadership Transition Support: Successfully facilitated the onboarding of a new Executive Director by ensuring seamless knowledge transfer and operational continuity through detailed project documentation and collaboration with the Stamford team.

St. Jude Children's Research Hospital - ALSACSenior Director, Supply Chain & Strategic Sourcing

Jan. 2018 - Dec. 2023Memphis, Tennessee, United StatesTransformational Leader in Supply Chain and Procurement Operations Designed and led a global shared services organization to support $2.3B fundraising operations, driving innovation in supply chain and procurement strategy. Managed the implementation of Oracle Fusion for automated procurement, optimized third-party logistics partnerships, and streamlined operations to deliver measurable impact. Key Achievements: Strategic Roadmap Development: Directed the creation of the organization’s first comprehensive supply chain strategic plan, focusing on talent development, governance, risk controls, core processes, and new services. Expanded the team from 4 to 12 members and added 2.5 consultant FTEs through a phased, resource-optimized approach. Supplier Diversity Impact: Designed and launched a supplier diversity program aligned with corporate social responsibility goals, delivering a $55M impact and achieving 11.3% addressable spending within three years. Streamlined Procurement Processes: Implemented Oracle Fusion Self-Serve Procurement module and punch-out catalogs for 1,500 associates, driving controlled procurement with robust change management and a dedicated service desk for adoption support. Cost Savings and Standardization: Secured CEO approval for a 24-month transformation plan to enhance sourcing and procurement capabilities. Phase I standardized procurement processes for $220M in enterprise spend, embedding strategic sourcing capabilities and delivering $11.9M in savings. Promotional Fulfillment Optimization: Centralized procurement, inventory management, and fulfillment for ALSAC’s largest promotional incentive, reducing negative donor interactions by 46%, decreasing acquisition costs by 9%, and eliminating 4 FTEs in overhead. Responsible Sourcing Initiative: Designed and executed a Responsible Sourcing Pilot to ensure supplier adherence to global standards for the $10M promotional products category, enhancing corporate social responsibility.

Johnson & JohnsonRegional Manager

Jan. 2016 - Dec. 2017Chicago, Illinois, United StatesSupply Chain Optimization Expert in Healthcare and Medical Device Industries Spearheaded end-to-end supply chain optimization between Johnson & Johnson and Healthcare Corporation of America (HCA), enhancing collaboration with hospitals and healthcare providers. Leveraged deep expertise in healthcare supply chain processes to drive innovation in inventory management and streamline procure-to-pay workflows, expanding market presence and operational efficiency. Key Achievements: Optimized Inventory Investments: Designed an inventory solution for a $25M Joint Reconstruction program, significantly improving inventory management and resource allocation. Mitigated Revenue Risk: Resolved invoicing delays that posed a $5M revenue risk by improving invoicing workflows and processes. Strengthened Stakeholder Relationships: Fostered executive relationships with healthcare providers, boosting the Net Promoter Score by 34 points and driving improved client satisfaction.

Johnson & JohnsonSenior Manager

Jan. 2014 - Dec. 2016Chicago, Illinois, United StatesDriving Growth and Operational Excellence in Consumer Products Supply Chain Developed and implemented strategic initiatives to drive growth, streamline operations, and enhance customer satisfaction within the consumer products division. Partnered with cross-functional teams to align business objectives and execute strategies seamlessly, delivering measurable results in supply chain and customer operations. Key Achievements: Executed High-Impact Commercial Plan: Successfully led a $900M commercial plan with Walgreens, focusing on inventory management and demand forecasting to improve in-stock conditions and boost retail sales. Achieved a dramatic rise in Advantage survey rankings to #1 in Supply Chain and #2 in Customer Service, up from #17 and #18 within two years. Optimized Inventory Investments: Managed $200M in inventory across 13 distribution centers and 8,000 retail locations, increasing retail in-stock levels by 4% while reducing inventory by 8%. Lean/Six Sigma Excellence: Co-sponsored a Lean/Six Sigma project that improved supply reliability by 860 basis points and reduced costs in transportation, distribution, and ordering processes. Data-Driven Inventory Efficiency: Leveraged analytics to optimize inventory replenishment, enabling a $2.8M stock investment to support a key promotional campaign.

WrigleyDirector, Customer Supply Chain

Jan. 2008 - Dec. 2012Chicago, IllinoisCustomer Supply Chain Leader Driving Operational Excellence and Sales Growth Directed the Customer Supply Chain Capability, managing end-to-end order-to-cash processes, customer service, reverse logistics, and supply chain operations. Leveraged expertise in omni-channel retail to enhance inventory efficiency, optimize retail in-stock conditions, and drive sales growth. Collaborated with cross-functional teams to align supply chain processes with business objectives and maintained strong customer relationships to ensure service excellence. Oversaw a $30M departmental and Reverse Logistics budget and led a team of 61 associates. Key Achievements: Enhanced Cash Flow: Led the enterprise-wide implementation of new payment terms, reducing Days Sales Outstanding by 22 days (65%) and unlocking $100M in cash flow. Seamless Integration: Directed the integration of the $500M Starburst and Skittles brands into SAP order-to-cash systems, onboarding 300+ new customers and 100+ new products. This initiative drove a 27% increase in incremental orders and improved service levels by 10%. Data-Driven Sales Growth: Utilized advanced point-of-sale and supply chain analytics to generate $4M in incremental sales across major retail partners. Additional Experience Senior Manager, Wm. Wrigley Jr. Company Senior Manager Supply Chain Planning, Unilever Home & Personal Care NA Senior Manager Customer Supply Chain Operations, Unilever Home & Personal Care NA Customer Service Manager, Unilever Home & Personal Care NA