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Work Background
OraclePrincipal Product Manager
Aug. 2022Hyderabad, Telangana, India• Led the end-to-end product development of an AI-driven platform that promotes skill development, supports career advancement, and provides customized learning experiences. • Delivered critical features and enhancements, resulting in a 16% increase in YoY customer adoption. • Successfully delivered enhanced reporting features within Oracle HCM's Transactional BI, empowering stakeholders with superior reporting capabilities that significantly improved visibility into training metrics and drove increased operational efficiency. • Developed and executed a comprehensive REST API product roadmap by conducting user interviews and analyzing data trends, resulting in increased platform adoption and reduced issues. • Spearheaded a cross-functional team to design a generic recommendation engine applicable across various verticals, including HCM and SCM, driving adoption and scalability. • Collaborated with key stakeholders to gather requirements and validate market problems, ensuring alignment with strategic product roadmaps. • Defined and executed the product roadmap, leveraging customer insights and feedback from the customer connect portal to prioritize features aligned with organizational goals. • Conducted advanced data analytics to identify user behavior insights for strategic product enhancements.
Wells FargoProduct Manager
Jul. 2020 - Aug. 2022Hyderabad, Telangana, India• Directed a 3-member product management team to migrate digital customer journeys to the cloud, achieving a 30% reduction in operational costs and maintaining 99.99% uptime. • Implemented A/B testing across products, driving a 22% increase in customer conversion rates. • Partnered with senior leadership to define a unified solution strategy, streamlining efforts across multiple product offerings. • Conducted gap analysis and assessed current strengths and areas of improvement for the current applications to plan enhancements and future releases.
JPMorgan Chase & Co.Product Owner
Feb. 2019 - Jun. 2020Hyderabad, Telangana, India• Delivered a digital transaction view solution that reduced operational costs by $9M annually and improved customer satisfaction by 35%. • Managed and prioritized the backlog for multiple cross-functional teams, ensuring alignment with business objectives. • Collaborated with global stakeholders to design customer journeys, enhancing user experience and operational efficiency • Headed the development of a customer experience that assists users, bankers, and specialists in managing their digital profiles. • Continuously engaged with business specialists and IT PMs to design and build the new technology solutions (customer journeys) for better customer experience.
JPMorgan Chase & Co.Product Analyst
Mar. 2018 - Jan. 2019Hyderabad Area, India• Lead an engineering team of 15, that delivered a cloud based green field product for retail and card line of business applications which saved more than $ 7 million in operational cost and 20% improvement in customer satisfaction. • Liaised with the Product Owner is determining the MVP and future releases. • Mentored 3 team members and helped them transition into full time Product Analysts.
JPMorgan Chase & Co.Business Analyst
Oct. 2015 - Feb. 2018Hyderabad Area, India• Led the development of web application resulting in streamlining of back-office operations for the banking process. • Led a team of 4 U.S based Business Analysts on the AML/KYC project. • Coordinated with the Product Owner in backlog management duties such as creation of user stories, refined/ prioritized the backlog, added the acceptance criteria & other non-functional requirements and Release Planning & organized focus groups with back-office users • Managed demos of the newly added features to users and represented the team in Scrum of Scrum (Meta Scrum) calls • Acted as a single point of contact between the technical team & Line of Business (LoB) and provided pre-UAT & UAT support.
IGATESystem Analyst
Oct. 2012 - Oct. 2015Hyderābād Area, India• Played a vital role in setting up and leading a 7-member team in India for the client • Designed and implemented the Mobile Number Portability (MNP) feature for Dhiraagu & Panama business units and headed the ComverseONE real time billing integration for the client • Designed & developed Fiber to the Home (FTTH) functionality and acted as an interface between users & development teams
IGATESenior Software Engineer
May. 2011 - Sep. 2012• Led a team of 8 developers on the Provisioning module and managed architecture, design, development, implementation, and post-production support of the module
Synfosys Business Solutions LtdSenior Software Engineer
Mar. 2007 - Apr. 2011Hyderabad, Telangana, India
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