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Work Background
PayCompassFreelance Agent
Apr. 2025New York, New York, United States
SimpayAccount Manager
May. 2024 - Apr. 2025New York, New York, United StatesSimpay was scaling in a competitive post-Series B environment. Customer retention and adoption were critical to growth. • Designed and led onboarding programs for SMB clients. • Reduced churn in the 30–60 day window. • Increased feature adoption from day one. • Used HubSpot to spot adoption gaps. • Launched targeted training and follow-ups. • Boosted tool usage by 17% across key features. • Collected client feedback during insurance rollout.
SpotOnOnboarding Specialist
Jan. 2024 - May. 2024New York, New York, United StatesSpotOn was expanding rapidly in the SMB POS space.
Focus was on fast onboarding and early adoption. • Guided 30+ SMB clients through full onboarding lifecycle. • Coordinated technical setup, data migration and go-live support. • Reduced time-to-value by streamlining activation workflows. • Delivered tailored product education sessions. • Combined deep discovery with hands-on training. • Increased early-stage satisfaction and adoption rates. • Partnered with Customer Success and Support teams.
SpotOnCustomer Success Manager
Jan. 2024 - May. 2024New York, New York, United States
SpotOnAccount Executive
Mar. 2022 - Dec. 2023New York, New York, United States• Led consultative demos focused on client pain points. • Closed deals across restaurant and retail sectors.
YUCO RestaurantManaging Partner / General Manager
Dec. 2020 - Jan. 2022New York, New York, United StatesYUCO launched as a fine-dining concept in NYC’s West Village. Delivering premium guest experiences was key to success. • Hired and onboarded a 30-person opening team. • Built service workflows from the ground up. • Collected and applied guest feedback for improvements. • Created data-driven guest profiles via SevenRooms. • Increased repeat business by 20% during COVID. • Managed $1.2M budget with full P&L oversight. • Facilitated quarterly reviews for transparency.
BLACKBARN RestaurantGeneral Manager
Aug. 2016 - Mar. 2021New York, New York, United StatesBlack Barn is a 14,000 sq. ft., 300 seat, multi-level restaurant and event operation with a 2,200 sq. ft. sister restaurant/retail concept located in Chelsea Markets. • Multi-Unit Operations Management • Team Leadership & People Development • Staff Recruitment & Training Programs • Performance Management & Coaching • Cross-Functional Team Collaboration • P&L Management ($10M+ Annual Turnover) • Revenue Growth Strategy (+$1.5M Increase)
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