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Work Background
Orient bd LimitedChief Operating Officer
Sep. 2024Dhaka, BangladeshLeading operations and strategic growth as Chief Operating Officer (COO) for Orient BD Limited, which includes subsidiaries such as Orient Computers, Orient Button, Orient Power, and Bela Obela Limited. The company operates as a comprehensive e-commerce platform offering electronics, IT products, repair & maintenance services, and manufacturing for export. Key offerings include power solutions, ICT equipment, battery solutions, security systems, multimedia tools, biometric systems, access control, and garment accessories. Managing a workforce of over 300 skilled professionals and a network of branches across major regions of Bangladesh. Focused on enhancing service capabilities, optimizing operations, and expanding market reach to ensure sustained growth and customer satisfaction.
Global EdExpoProject Director
Oct. 2023 - Feb. 2024Dhaka, BangladeshServing as the Project Director for Global EdExpo 2024, orchestrating a major educational event at BICC, Dhaka, Bangladesh, on February 25-26, 2024. Coordinating a premier gathering of local and international colleges and universities to connect with aspiring students and showcase diverse educational opportunities. Committed to creating an inspiring and detailed-oriented event that fosters connections between educational institutions and eager learners. Leading efforts to shape the future of education by facilitating meaningful interactions and opportunities for students at this prestigious expo.
Head BlocksBusiness Advisor
Mar. 2023 - Nov. 2023Dhaka, BangladeshContributed as a Business Advisor to the EDGE Project for Head Blocks Limited, a transformative initiative led by the Bangladesh Computer Council (BCC) under the ICT Division. Supported the development of digital government and economy in Bangladesh through the Hire & Train program. Collaborated with key organizations to develop business strategies, identify market opportunities, and implement training programs. Played a key role in improving operational efficiency, enhancing service delivery, and creating skilled resources. Assisted in documenting management processes to support project goals.
Reinforce Lab Limited - Your Digital Growth PartnerChief Operating Officer
Feb. 2023 - Aug. 2024Dhaka, BangladeshServed as operational manager, strategic thought partner, and leader of organizational culture in the COO role. Played a key role in refining, designing, and integrating organization-wide, cross-team systems and processes. Ensured alignment and increased operational efficiency across teams. Led the operationalization of the strategic plan with a human-centered approach.
Nisai GroupBusiness Advisor
Feb. 2023 - Oct. 2023Dhaka, BangladeshContributed as a Business Advisor to the EDGE Project for Nisai Bangladesh Limited, a transformative initiative led by the Bangladesh Computer Council (BCC) under the ICT Division. Supported the development of digital government and economy in Bangladesh through the Hire & Train program. Collaborated with key organizations to develop business strategies, identify market opportunities, and implement training programs. Played a key role in improving operational efficiency, enhancing service delivery, and creating skilled resources. Assisted in documenting management processes to support project goals.
BRAC IT Services LimitedChief Operating Officer
Sep. 2019 - Nov. 2022DhakaServed as a key member of the senior management team, directly reporting to the CEO, with a primary focus on designing, implementing, and optimizing business operations to drive growth and efficiency. Established policies promoting company culture, vision, and strategic growth, while overseeing daily operations and executive team performance to achieve long-term business goals. Developed and executed comprehensive business strategies and plans, leading to 96% team growth (from 182 to 357 employees) and sustained profitability since 2020, while also reducing operational costs by 10%. Played a pivotal role in strategic expansions, including the acquisition of German company FieldBuzz Solutions GmbH, while managing partner and vendor relationships. Led high-impact projects, including acting as Project Lead for the MBBS Exam 2019 (DGHS and AFMC) and Product Owner for BRAC IT HR Solutions, while spearheading workforce development initiatives through World Bank-funded LICT and EDGE projects.
BRAC IT Services LimitedActing Chief Operating Officer and Chief Commercial Officer
Dec. 2018 - Sep. 2019DhakaLed organizational change initiatives, fostering talent development and aligning the company vision across all levels of the business. Introduced and implemented CRM functionality to enhance customer relationship management and improve sales efficiency. Collaborated with the CEO to build and develop market-competitive, sustainable strategies aligned with the company's vision and mission.
BRAC IT Services LimitedVice President and Head of Operations
Nov. 2017 - Nov. 2018DhakaContributed to the development and implementation of short-term and long-term strategic business plans to drive organizational growth. Led the creation and installation of operational procedures and controls to enhance efficiency and ensure smooth business processes. Functioned as a Transition & Transformation Manager, driving key changes to improve operational performance. Evaluated and appraised the results of overall business operations, identifying areas for improvement and strategic alignment. Developed and implemented operating policies and objectives, ensuring effective execution and alignment across all organizational levels.
Platform Solutions LimitedHead of Sales and Marketing
Oct. 2016 - Sep. 2017Former Rancon Home Solutions Limited, Banani, DhakaAs Head of Sales & Marketing, led sales, marketing, and operations with key decision-making skills, ensuring business growth and market expansion. Formulated and executed the business plan, driving the sales team to achieve revenue growth while managing multiple sales channels, including government, defense, corporate, and retail sectors. Developed leadership within the team, overseeing the sales, engineering, and architect teams to ensure successful project design, delivery, and deal closures. Prepared and optimized the performance of sales, marketing, supply chain, and customer service teams to meet market demands and support business objectives. Played a critical role in strategic initiatives, including launching Yale hardware and Flos Lighting brands in Bangladesh, introducing OTIS Omega lift services, and addressing key business issues as part of the Management Committee.
Pacific Bangladesh Telecom LimitedHead of Business Circle
May. 2014 - Sep. 2016Head Office, 14 Mohakhali C/A, Dhaka 1212As Head of Business Circle led and developed Account Managers to drive customer retention and manage key corporate accounts through advanced decision-making skills. Planned and executed retention strategies aimed at improving customer loyalty and ensuring long-term business sustainability. Designed and implemented a sustainable revenue model, ensuring stable and upward growth for the corporate segment. Directed coordination between key customers and internal stakeholders to align demand with tailored product offerings and service assurance, creating mutually beneficial outcomes. Established and maintained strong customer relationships, successfully retaining existing clients despite resource constraints and external challenges, while maintaining steady revenue streams.
Pacific Bangladesh Telecom LimitedBusiness Development Manager, Business Sales
Jul. 2010 - May. 2014Head Office, 14 Mohakhali C/A, Dhaka 1212As Business Development Manager, led efforts to identify new prospects and retain existing clientele, managing a team to target corporate and SME business segments. Played a key role in business sales development, contributing to the formulation of business plans and the restructuring of Corporate Business to align with modern practices. Streamlined business operations by simplifying processes, designing operational systems, and implementing automated reporting tools to ensure efficient and smooth operations. Initiated and contributed to cross-functional projects, executed customer development programs, and retained clients to drive revenue growth. Supervised Business Sales functions, including recruitment and operational concerns, while maintaining relationships with internal and external stakeholders to support long-term business success.
Warid Telecom International LimitedHead of Zone
Jan. 2008 - Jul. 2010Head Office, DhakaAs Head of Zone (Dhaka 3), led Key Account Management with advanced decision-making and leadership skills, driving business acquisition, customer retention, and sustainable growth. Consistently exceeded sales targets despite challenges from an aging product platform and limited technical support, ensuring continued revenue growth. Generated new accounts and retained existing clients through strong sales and service strategies, contributing to a 100% increase in account sales and revenue from 2008 to 2010. Managed the complete business customer lifecycle, ensuring team motivation and fostering a culture of team building for high performance. Contributed to business plan development, strategic planning, and business channel expansion, driving overall business growth and sustainability.
Grameenphone LimitedZone Head, Strategic Sales
May. 2006 - Jan. 2008Dhaka, BangladeshSpearheaded subscriber acquisition and retention efforts, positioning Grameenphone as the primary voice communication provider for key strategic segments, including government bodies, armed forces, embassies, and UN missions in Bangladesh. Revamped the Business Solution brand, aligning it with the needs of the strategic sector to drive increased market share and revenue growth. Played a key role in the rollout of ERP within Business Sales, acting as a focal point for implementation and ensuring alignment with business objectives. Led cross-functional project groups to meet company requirements, successfully retaining strategic clients through proactive customer engagement and relationship management. Built a high-performing sales team, introduced the Business Solutions Customer Database (BSCDB) phase 1, and maintained strong relationships with government and international organizations to support business sustainability.
Grameenphone LtdOfficer, Strategic Sales
Dec. 2004 - May. 2006Dhaka, BangladeshGenerated and retained new accounts in strategic segments, contributing to Grameenphone's growth and market dominance in corporate telecom services. Led cross-functional collaboration to ensure smooth pre-sales, post-sales, and after-sales service, aligning with company and department goals for seamless customer experience. Monitored and maintained sales and service performance, driving customer satisfaction and loyalty across business segments. Established Grameenphone's corporate products and services nationwide, expanding the brand's footprint in key sectors. Designed and introduced the Bulk Subscriptions Management (BSM) system for Business Sales, streamlining telecom subscription management and enhancing operational efficiency.
Avery Dennison Bangladesh Limited (former Paxar Bangladesh Limited)Account Executive
Dec. 2003 - Nov. 2004Savar, Dhaka, BangladeshLed the successful preparation and execution of multi-brand establishments in Bangladesh, including global brands such as Levi's (US & Europe), Walmart (USA), Tesco (UK), Mango (Spain), and Charles Vögele (Germany). Played a key role in brand positioning, ensuring alignment with international standards and local market needs for retailers such as Woolworths, Next, K-Mart, and WE (Belgium). Acted as the primary liaison with global teams for international retailers, facilitating communication and coordination to drive brand success in Bangladesh. Established a value chain for cross-functional activities, streamlining product development, preparation, sales, and service for efficient market entry and growth. Served as the official trainer for Levi Strauss retailers in Bangladesh, ensuring brand consistency and knowledge transfer across local markets.
Citibank BangladeshAssistant Officer
Mar. 2003 - Nov. 2003Dhaka, BangladeshManaged daily foreign exchange and money market transactions, ensuring accuracy and efficiency in financial operations. Directed Central Bank reporting within Treasury Operations, ensuring compliance with regulatory requirements. Oversaw the issuance, receipt, and processing of financial instruments to streamline operational workflows. Maintained a high standard of operational efficiency with no pending tasks in daily work, ensuring timely completion of all responsibilities.
AB Bank PLC.Probationary Officer
Aug. 2002 - Sep. 2002Dhaka, BangladeshProbationary Officer batch 2002
British American Tobacco Bangladesh Co. Ltd.Intern
Jul. 2002 - Dec. 2002Dhaka, BangladeshOrchestrated the "Customer Excellence" program in collaboration with the Channel Team, delivering a comprehensive daylong training for HORECA (Hotel-Restaurant-Café) owners to enhance service quality. Assisted the Trade Marketing Merchandising Manager in designing and implementing a Merchandising Tracking System and developing a repair guideline kit for merchandising materials. Supported the Human Resource department in executing the “Your Voice” employee opinion survey, a 15-day initiative developed and executed in collaboration with BATCO, UK. Completed an internship focusing on the effectiveness of retail promotions and merchandising at high-quality groceries and HORECAs, analyzing their impact on trade relationships.
Arena MultimediaSales Marketing Executive
Jan. 2000 - Jun. 2000Dhaka, Bangladesh
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