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Work Background
Oracle Sovereign Cloud Romania S.R.L.Cloud DevOps Engineer – OCI Secure Desktops
Dec. 2023Bucharest, Romania• Provide L4 support to Oracle Support Engineers by addressing complex OCI and Secure Desktop-related inquiries, including tenancy configuration, IAM policy design, group/resource access issues, and infrastructure-level troubleshooting.
• Manage and resolve Jira SD tickets, and contribute to internal Jira tasks related to vulnerability mitigation, automation, and tooling enhancements. Maintain and develop internal tool such as Periscope – a Python-based diagnostic and data collection utility enhanced with OCI API integrations for multi-tenancy and resource analysis.
• Lead and coordinate OCI deployment activities across multiple realms and regions using Terraform integrated with Oracle’s Shepard tool, following OCI DevOps best practices.
• Create and maintain LT (Licensed Technology) and BA (Business Approval) entries for internal and third-party components used in the Oracle Secure Desktop product, ensuring compliance with Oracle’s licensing and open-source policies.
- Contribute to 3PLT (Third-Party Licensed Technology) initiatives by:
Using Vagrant to provision consistent OL7, OL8, and OL9 environments.
Using Ansible to automate the deployment of Python scripts that install components, extract license files, and perform recursive dependency and license mapping for 3rd- and 4th-party packages.
• Develop and maintain OCI Runbooks, internal KBs, and customer-facing documentation (KM Docs) to support operational efficiency and knowledge sharing.
• Collaborate with global Product Engineering teams and other internal stakeholders to troubleshoot, escalate, and improve product behavior and tooling.
• Apply scripting skills (Bash, Python) and DevOps practices (CI/CD, Git branching, automation) to streamline engineering workflows and ensure release quality.
OracleSolaris Technical Support
Jul. 2022 - Nov. 2023România• Provided advanced support for Oracle Solaris OS and Kernel on both SPARC and x86-based Oracle hardware platforms.
• Collaborated with global teams and customers to identify product defects and drive resolutions in alignment with Oracle's support processes.
• Conducted in-depth troubleshooting using customer-submitted logs (collected via the Explorer diagnostic tool) to resolve issues related to installation, updates, system hangs, performance degradation, boot failures, and crash dumps.
• Recreated customer environments in internal test labs to replicate and better analyze reported issues.
• Delivered critical support through online sessions (Chat, Webex, Zoom, Microsoft Teams), phone calls, and Oracle’s ticketing systems—guiding customers through resolution steps.
• Performed detailed performance analysis, including investigation of system hangs, memory allocation, CPU and I/O performance, kernel memory dumps, application core files, and file system behavior.
• Applied expertise in Solaris virtualization technologies such as Zones, Oracle VM Server for SPARC (LDOMs), Live Upgrades, Patching, Image Packaging System (IPS), and Automated Installer.
• Engaged with customers, engineers, and leadership across all levels to resolve complex and high-impact technical issues.
VodafoneTX/IP engineer
May. 2019 - Jul. 2022București • Monitored and resolved network incidents across IP, transport, voice, and core domains for the VodafoneZiggo infrastructure.
• Created, tracked, and resolved (or reassigned) tickets in accordance with defined SLAs.
• Communicated effectively with third-party vendors via phone and email to coordinate troubleshooting and escalations.
• Worked with various networking technologies and equipment, including Juniper (routers, firewalls), Cisco (routers, switches), Arris and Casa (CMTS), Ciena OneControl (switches), and ADVA devices.
• Handled configuration tasks such as reassigning interface configurations from faulty ports based on field engineer input and accessing TFTP servers to troubleshoot configuration issues.
• Strengthened practical knowledge in CCNA-level networking, especially in routing and switching.
• Demonstrated strong proficiency with standard Linux commands for troubleshooting and monitoring.
• Maintained close collaboration with field engineers to provide timely and accurate technical support.
• Flexible and available for shift work, weekend duties, and on-call rotations.
• Contributed to the creation and documentation of standard procedures for recurring alarms and network issues.
• Prioritized incident handling based on severity levels (Critical, High, Medium, Low) to ensure efficient network operations.
Huawei TechnologiesInginer
Aug. 2018 - May. 2019BucureștiFO RAN TX• Monitored and resolved network incidents across RAN, transport, and core domains for the T-Mobile network.
• Created, tracked, and managed tickets related to network alarms, ensuring resolution within the defined SLA.
• Coordinated with third-party vendors and service providers via phone and email to facilitate issue resolution and incident escalation.
AsgoInginer Telecomunicații
Feb. 2017 - Aug. 2018Bucuresti • Updated internal databases and analyzed site survey reports to prepare feasibility studies for customer service deployments.
• Created detailed work orders that outlined the complete logical path—from the service router to the customer device—including all intermediate network devices, interfaces, and assigned VLANs for each service (e.g., DIA, voice).
• Tracked the status of ongoing implementations and escalated issues to relevant departments to ensure project continuity and timely delivery.
Oracle Sovereign Cloud Romania S.R.L.
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