Requests
15
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Work Background
Skyspan Australia Pty LtdCustomer Service Manager
Oct. 2022 - Apr. 2024Baulkham Hills, New South Wales, AustraliaFront-line for incoming customer enquiries including phone and email communication
Manage customer service department and team
Manage customer expectations, requests, queries, issues
Communicate effectively between all arms of the business to ensure requests and issues are solved or actioned
Inbound and outbound sales, selling and customer relationship development
Accounts receivable (including recording payment details over the phone)
IT and tech support when necessary
-Assisted in resolution of email deliverability issues impacting the business
-Assisted in installing and utilising new hardware and software for the purpose of launching a one-stop outbound freight solution
-Assisted in diagnosing issues with and utilising features of newly launched internal SIP/VOIP phone system
Manage paperwork/records
Skyspan Australia Pty LtdSenior Customer Service Officer
Apr. 2022 - Oct. 2022Sydney, New South Wales, Australia
Skyspan Australia Pty LtdCustomer Service Representative
Jan. 2020 - Apr. 2022
D&D Group - Traffic ManagementSection/Team Leader
Jan. 2017 - Aug. 2019Greater Sydney AreaManage personnel, documentation and other resources
Respond to developing situations
Liaise with clients and contractors
National WorkforceHospitality Specialist
Jan. 2015 - Jan. 2017Greater Sydney AreaBar supervisor, duty area supervisor, cocktail waiter, bartender, cocktail bartender, cashier, parking attendant, F&B supervisor, etc, etc, etc.......
I worked at places such as Randwick Racecourse incl the Members Areas, ANZ Stadium, Spotless Stadium, the SCG, etc...
High Time Watch SpecialistsJunior Watch Technician
Jul. 2014 - Dec. 2014Macquarie Park, NSW, AustraliaManage shop floor, repair watches and small clocks, handle customer enquiries, etc
SodexoCare Services Employee
Jan. 2013 - Jul. 2014Richmond, New South Wales, AustraliaKitchen staff incl cooking and cleaning, managing dietary requirements, assisting care teams where required, managing resident enquiries
The Westmead Institute for Medical ResearchFinancial Assistant
Jan. 2012 - Aug. 2012Westmead, New South Wales, AustraliaManage assets and inventory, reception/enquiry desk, database entry and management
Express EnvelopesOffice Administrative Assistant
Nov. 2011 - May. 2012Norwest, New South Wales, AustraliaSales, data entry, reception, admin assistant
OportoKitchen Supervisor
Jan. 2010 - Nov. 2011Stanhope Gardens, New South Wales, AustraliaCleaning, inventory management, food preparation, personnel management
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