Rob Schuh

Freelance Customer Specialist @N/A

Sales Manager✔️ IT👍 Sales & BizDev🗿 HRCustomer Success ManagerBackend DeveloperFrontend DeveloperHR GeneralistAdministrative SpecialistAccount Manager

Rob Schuh, as a Freelance Customer Specialist, is responsible for ensuring the highest level of customer satisfaction. He directly interacts with customers to answer queries, solve problems, provide information, and maintain relationships. His role is not tied to a specific company, which allows him to offer his services to various businesses across different industries. Rob's freelance status gives him the flexibility to work with diverse clients and adapt to varying customer service needs and challenges. His experience and skills in customer service are valuable assets for businesses seeking to improve their customer relationships and overall customer experience. Rob has a background in individual, team and department level management and is capable of responding to developing situations promptly, as well as ensuring the needs of all parties involved are accurately communicated to each other party. Rob is also a hobbyist web developer and has experience in frontend and backend development in a hobbyist capacity. Rob is proficient with data entry, virtual assistant/online customer service, content creation, problem solving, NetSuite, the Microsoft Office suite and Windows and Linux in general.

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Work Background

Skyspan Australia Pty LtdCustomer Service Manager

Oct. 2022 - Apr. 2024Baulkham Hills, New South Wales, AustraliaFront-line for incoming customer enquiries including phone and email communication Manage customer service department and team Manage customer expectations, requests, queries, issues Communicate effectively between all arms of the business to ensure requests and issues are solved or actioned Inbound and outbound sales, selling and customer relationship development Accounts receivable (including recording payment details over the phone) IT and tech support when necessary -Assisted in resolution of email deliverability issues impacting the business -Assisted in installing and utilising new hardware and software for the purpose of launching a one-stop outbound freight solution -Assisted in diagnosing issues with and utilising features of newly launched internal SIP/VOIP phone system Manage paperwork/records

Skyspan Australia Pty LtdSenior Customer Service Officer

Apr. 2022 - Oct. 2022Sydney, New South Wales, Australia

Skyspan Australia Pty LtdCustomer Service Representative

Jan. 2020 - Apr. 2022

D&D Group - Traffic ManagementSection/Team Leader

Jan. 2017 - Aug. 2019Greater Sydney AreaManage personnel, documentation and other resources Respond to developing situations Liaise with clients and contractors

National WorkforceHospitality Specialist

Jan. 2015 - Jan. 2017Greater Sydney AreaBar supervisor, duty area supervisor, cocktail waiter, bartender, cocktail bartender, cashier, parking attendant, F&B supervisor, etc, etc, etc....... I worked at places such as Randwick Racecourse incl the Members Areas, ANZ Stadium, Spotless Stadium, the SCG, etc...

High Time Watch SpecialistsJunior Watch Technician

Jul. 2014 - Dec. 2014Macquarie Park, NSW, AustraliaManage shop floor, repair watches and small clocks, handle customer enquiries, etc

SodexoCare Services Employee

Jan. 2013 - Jul. 2014Richmond, New South Wales, AustraliaKitchen staff incl cooking and cleaning, managing dietary requirements, assisting care teams where required, managing resident enquiries