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Work Background
Program ManagementSenior Program Manager
May. 2025• Spearheaded initiatives to enhance expertise in high-impact technologies, including Generative AI and Cloud Computing. • Advancing knowledge of PMP methodologies to apply proven project management practices in complex environments. • Pursuing senior-level opportunities such as IT Director, Engagement Manager, Customer Success Manager, Senior Program Manager, or Software Development Manager, applying experience to lead strategic transformation and accelerate business growth.
AmdocsSoftware Development and Operations Manager
Jun. 2014 - Apr. 2025São Paulo, Brazil• Led a multicultural team to enhance production efficiency through machine learning and automation initiatives. • Managed the BI and Big-Data Unit for a major client, achieving significant revenue growth aligned with quarterly targets. • Fostered strong relationships with account managers and customers, ensuring alignment on project goals and expectations. • Achieved 45% savings through innovative data analysis models, earning global recognition for the initiative.
AmdocsDevelopment and Integration Manager
Jan. 2012 - Dec. 2014São Carlos, São Paulo, Brazil• Led a huge team in the development and integration of billing systems for Claro Brasil. • Analyzed and negotiated change requirements, ensuring seamless system impact assessments. • Spearheaded the training and qualification of new apprentices in SCRUM and DevOps methodologies. • Mediated team conflicts, enhancing collaboration between Amdocs and external partners.
CitibankInfrastructure Manager
Jul. 2010 - May. 2012São Paulo, Brazil• Managed internal infrastructure projects within the PMO area, focusing on improvement across Citibank, Credicard, and Credicard Financiamentos. • Oversaw a team of over 50 direct and outsourced personnel, ensuring timely project execution and budget adherence. • Successfully deployed the Credicard Financiamentos Network, aligning with PMI best practices to launch a new business line.
EricssonPre-Sales Solution Architect
Jan. 2006 - May. 2010São Paulo, São Paulo, Brazil• Developed comprehensive technical responses to business proposals for Vivo and Tim Brasil, ensuring alignment with implementation teams. • Co-led the technical implementation of the revenue-assurance tool, Money Map, enhancing project efficiency. • Managed a cross-functional team of 10, overseeing project timelines and resource allocation, resulting in improved delivery rates.
Amdocs Brazil LtdaSystem Analyst / Team Lead
Jan. 2001 - Jan. 2006São Paulo, Brazil
Magna SistemasSystem Analyst
Jan. 1999 - Jan. 2001
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