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Work Background
Success Manager, Content & Business Product Success
NetflixSuccess Manager, Content & Business Product Success
Jan. 2023Los Angeles, California, United States
Training Manager, Studio Product Rollout
NetflixTraining Manager, Studio Product Rollout
Jan. 2022 - Jan. 2023Los Angeles, California, United States
Sales Trainer
PinterestSales Trainer
Jun. 2021 - Jan. 2022
Sales Training Specialist
PinterestSales Training Specialist
Jun. 2021 - Jun. 2021Los Angeles, California, United States
Authentication Training Manager, Programs
GOAT GroupAuthentication Training Manager, Programs
Mar. 2021 - Jun. 2021Los Angeles, California, United States
LMS Administrator
GOAT GroupLMS Administrator
Mar. 2020 - Mar. 2021Los Angeles, California, United States
Product Trainer
NationBuilderProduct Trainer
Apr. 2018 - Mar. 2020Los Angeles, California• Facilitates product training for new-hire staff and enterprise-level customers • Develops and implements all customer training operations and procedures for the US, EMEA, and APAC markets • Liaises with Sales, Account Management, Customer Engagement, and Product to determine customer success strategy before and after training.
Training Specialist
Snapchat, Inc.Training Specialist
Oct. 2016 - Dec. 2017Venice, CA• Created, coordinated and delivered onboarding for new Customer Operations team members • Liaised with team leads, quality engineers, and program managers to ensure all training content was updated
Learning Lead
UberLearning Lead
Feb. 2015 - Oct. 2016Phoenix, Arizona Area• Developed global training content for all lines of business including the UberEATS, UberRUSH, and Uber for Business products • Led a team of Community Support Representatives dedicated to delivering new-hire training to a 250+ person contact center

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