Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥50%
Startup Founder
✨50%
Business Owner
🗿50%
HR
Geos
Work Background
Europa Worldwide GroupContract Manager
Nov. 2024 - Oct. 2025United Kingdom, Northampton Implemented quality control measures, enhanced product
standards. Most recently achieving a AA BRC accreditation.
• Developed risk mitigation strategies, ensured business continuity
during crises.
• Optimised workflow procedures with strategic planning and team
coordination.
• Analysed performance metrics, identified areas for improvement in
operations management. As a result achieving on time in full
.
• Strategic decision-making
EDUCATION
ASTON UNIVERSITY
BIRMINGHAM, BIR
SEPT 2021 - CURRENT
Bachelor of Science: Supply Chain
Management
LINCOLN COLLEGE
LINCOLN, LIN
OCT 2023 - NOV 2023
NVQ Level 2: Understanding Mental
Health First Aid and Mental Health
Advocacy in the Workplace
SIR HERBERT LEON
ACADEMY
MILTON KEYNES, MIK
SEPT 1994 - SEPT 1999
GCSEs
.
service levels of 99.5%
• Encouraged innovative thinking in the team, fostered an
environment of growth and development. Developed Supervisors
from within the team and converted agency to core staff and further
reduced labour costs
• Facilitated cross-departmental collaboration for efficient handling of
multi-party contracts. implemented labour planning tools that saw
Agency spend reduce by 20% as KPIs were being monitored and
achieved
• Increased operational efficiency with effective management of
contractual agreements. As a result securing the successful
renegotiation of 2 key clients with a combined throughput of 2 million orders a year
Great Bear Distribution LtdContract Operations Manager
Jun. 2022 - Jan. 2024United Kingdom, Northampton• I am responsible and accountable for the daily running of the site
embracing the warehouse operation, the health, safety and
wellbeing of my colleagues, transport, customer services and stock
control
• Achievements to date: Day to day responsibility for a £5m t/o open
book operation generating a 10% operating margin with a current
44 headcount
• Recruited and influenced a strong team to exceed the customer
promise and expectation
• Delivered the operational project to “go live” with minimal disruption
• Engendered and continually developed a culture aligned to the
client to provide exceptional service with attention to detail
• Delivered a successful “peak” at service levels greater than “target”
and generated £20k EBIT from outstanding KPI performance
• Created and developed a structure to provide a robust platform
from which to drive future service excellence
• Leading the operational delivery of the P.O.S.M
• And E.com Moet businesses for implementation in 2023
• Notable achievements include: Successful contract “Go Live” in
August 2022
• Service level for September 2022 to December 2022 – 99.93%
against a target of 98%
• YTD (2023) service level of 99.97% YTD despatch circa 2 million
cases
• Customer Quality Audit achieved 99.93%
• Perpetual Inventory schedule devised and implemented, at the
annual stock count in August 2023 a result of 99.99% achieved
• Implementation of Labour forecasting model to effectively manage
resource and equipment on site
• Health and Safety audit carried out in Q2 this year
• The previous site score was 85% the latest audit achieved a score
.
.
of 96%
• Health and Safety Committee was created, and monthly meetings
were reinstated
• Site people plan was developed and implemented across the site
by creating an onsite Information and Communication team that
attended monthly meetings to share views
Great Bear Distribution LtdContract Manager
Jun. 2019 - Jun. 2022United Kingdom, Hoddesdonn this role I was responsible for building and maintaining effective,
collaborative relationships with 8 drinks industry clients and
supporting and influencing the delivery of excellent service levels to
their “on trade” and “off trade” customers
• Key achievements: Implemented an on-site labour forecasting tool
so that the labour is aligned to operational volumes alongside the
implementation of a customer forecasting process
• Implemented consistent KPI measurements aligned to customer
contracts and ensuring implementation of non-conformance log
and resultant corrective actions to improve performance
• Managed the on-site Customer Services Team and influencing
implementation of proactive customer communications to ensure
visibility and transparency
• Developed relationships with customers at a senior level leading
business renewals and organic growth opportunities
• Worked as the Operational Lead on a project to relocate a client
from Hoddesdon to a new site in Brackmills
• Supported the General Manager in operational matters in the
absence of the site Operations Manager
• Notable achievements include: Successful implementation of the
labour forecasting saving approx
• £200,000 in labour costs in 2020 and ongoing
• Successful transition of approx
• 4,500 pallets from Hoddesdon to Brackmills as part of the client relocation project
DHLRegional Operations Support Manager
Dec. 2015 - Dec. 2018United Kingdom, Huntingdon• In this role I was responsible for implementing Microlise Smart Pod,
LOTS application across multiple sites in the Eastern region of the
Consumer Division
• To carry out the duties effectively I have: Worked with DHL
Customer Service and Transport Teams (circa 150 people) across
multiple sites with training of best practice in the Microlise
application to ensure all drivers leave the depot with a smartphone
deployed to enable tracking of all orders to end customers whilst
the vehicle is out making deliveries.
.
• Training and coaching of onsite customer service team within the
application of LOTS (Live Order Tracking System)
• Prepared for & held presentations with end customer,
demonstrating the concept of the LOTS application
• I would continue to work with the customer and train end users on
the customer's premises
• At times worked with DHL Business Development Teams on
tenders for new business by presenting through live demonstration
the capability of LOTS using live data from the sites that I have
previously implemented the application in to
• Have held reviews of LOTS and working in collaboration with the
end customer, I have been able to secure customer funded
development to further enhance the offering of the LOTS
application
• Whilst in this role I had to work closely with all customers to
understand the individual strategy for each to identify the added
value that DHL could bring
• This was achieved through regular meetings with the customer and
then relaying of this information across various DHL stakeholders
often “project managing” the work stream that was identified and
then feedback and working with the customer to achieve successful
resolution
• Notable achievements include: Successful implementation of LOTS
(Live Order Tracking System) with the following DHL Customers:
Barry Callebaut, Jacob Douwe Egberts, Hain Daniels, Greene King
& Skinners Pet Food
• Customer funded development secured with Barry Callebaut and
Jacob Douwe Egberts to further enhance the LOTS application
• Supporting various new business implementations in the region as workstream lead
DHLProject Manager
Mar. 2015 - Dec. 2015United Kingdom, LondonA 9-month fixed term contract within the Specialist Services
Division
• In this role I have been responsible for the successful on-board
launch of two high profile projects
• I would often chair meetings with the key stakeholders within Virgin
across Operations, Marketing, Finance, Procurement and the On-
board Teams
• With the goal of ensuring the vision for the projects was accurately
captured to then not only share with all of the DHL stakeholders but
also the external companies that were then awarded the items to
manufacture
• Notable achievements include: To ensure all required product from
UK, European and Asian suppliers was available in the UK to then
be sent to all of the DHL Service Centres across the UK
• All existing crockery and cutlery taken off of every train and the
new crockery and cutlery loaded to a strict train timetable. This was
in the region of 4 tonnes of crockery and cutlery to coordinate
• Working within a budget that had been supplied by the Department of Transport, this has meant that I have had to challenge price
points with suppliers as part of the procurement process and then
closely work with both the Virgin and DHL finance teams to ensure a smooth invoicing process
DHLCustomer Service Manager
Jan. 2012 - Jan. 2015United Kingdom, NorthamptonA new customer start up taking on the role of Customer Service
Manager, building a team and defining the working processes
• During the start up phase of the contract and then throughout I
would be working closely with the customer to ensure the strategy
of the customer was captured and then sharing this information
with all relevant DHL stakeholders
• Notable achievements include: Working to the inbound forecast
and scheduling all inbound bookings into the DC
• Monitoring all outbound deliveries to the end customer, proactively
communicating all issues that could potentially effect service to the
end customer
• Ensuring all invoices in SAP were closed within KPI to ensure
effective cash flow to Ferrero
• Preparation of Weekly / Monthly KPI's, holding regular face to face meetings with the customer to discuss
DHLPlanning Manager
Jan. 2001 - Jan. 2012United Kingdom, Milton Keynes• Held various roles whilst on the contract working with all levels of
DHL and House of Fraser management
• Notable achievements include: Scheduling of all sea / air / road
freight into the DC and out to the store for all key sales and events
• Clear communication channels with House of Fraser and DHL
through weekly face to face meetings in London and with the DHL
operational teams at the DC
• Relocation of the administration functions from Milton Keynes to
Wellingborough, recruiting and re training where necessary
Intch is a Professional Networking App for the Future of WorkSee more people like Dawn on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1786135 people
16
Virtual Assistant & Events Manager @ Self Employed
22
1:2:1 LSA
16
Executive Assistant
168415 people
16
Project Manager @ Vodafone
17
Marketing Director @ Avantra
15
EMEA Procurement Director @ JLL - Jones Lang LaSalle