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Work Background
ClariosInformation Technology Program Manager
May. 2021Milwaukee, Wisconsin, United States
Aptos RetailSenior Project Manager, Professional Services
Jan. 2020 - May. 2021Greater Milwaukee Area
ClariosSenior Project Manager
Nov. 2019 - Jan. 2020Greater Milwaukee Area
Kohl'sProgram Manager | Senior Project Manager | Senior Business Analyst
Jun. 2012 - Sep. 2019Menomonee Falls, WIWorking closely with business users, I identified and analyzed critical product features to create detailed technical requirements. In addition, I provided leadership to engineering, product management, and program management groups, including hiring/firing and performance reviews. Guiding IT implementation teams, I oversaw development projects for Cloud-based merchandising applications focused on retail planning and pricing solutions. I also implemented test plans, automation, and validation strategies. Achievements
▪ Leveraged deep listening skills to effectively translate business user requirements into concise technical specifications; provided development teams with clear-cut documentation to speed Agile/ Waterfall processes. ▪ Oversaw teams moving organizational infrastructure into the Cloud; monitored testing efforts, ensuring user interfaces (UIs) functioned as well or better than original on-premises versions.
▪ Interfaced with department heads, staff, and external vendors, driving implementations to success; briefed executives on key performance indicators (KPIs), highlighting the achievement of critical milestones.
▪ Provided leadership surrounding pricing compliance management and computerized advertising calendars, serving as subject matter expert (SME) to improve data accuracy for adherence to regulatory guidelines.
▪ Managed 15 applications and 5 programs, achieving multiple promotions as a top performer; merchandising improvements impacting 1100+ retail locations, leading to millions of dollars in year-over-year profits.
HSNSenior Manager, Merchandising Systems | IT Project Lead | Senior Business Analyst
Jan. 1995 - Dec. 2012Tampa/St. Petersburg, Florida AreaWhile at HSN, I held multiple roles with increasing levels of responsibility and eventually took charge of advanced data analytics and reporting, providing business intelligence (BI) to the merchandising team. After meeting with stakeholders to determine reporting needs, I would design automated processes that captured / tracked product sales information. I worked on system design, development, and reconciliation of data. In conjunction with technical resources, I generated a variety of queries for the merchandising group. I also assessed key performance indicators in relation to past / future profitability and evaluated data integrity, conducting systematic testing for reporting accuracy. Accomplishments
▪ Converted manual query process, automating BI system in collaboration with data warehousing staff to save organization 15K+ hours weekly; resulting solution allowed buyers to focus on profit-generating activities.
▪ Interfaced with consultants to update order management system, gathering requirements and creating related documentation; new solution yielded dramatic improvements in data accuracy. ▪ Drove integration of retail order management system with call center technology, initiating technical process improvements that streamline operations to enhance customer support capabilities.
▪ Collaborated with senior managers of call center, IT, marketing, and legal to troubleshoot product issues and resolve system challenges.
▪ Managed information repository related to UAT; tracked and updated reporting requirements relevant to merchandising and planning, taking charge of systems validation process to optimize reporting standards.
▪ Initially hired as customer accounts supervisor, leading 50+ contact center representatives prior to receiving a series of promotions.
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