Aptos Retail has experienced significant growth and success in recent times, thanks to our dedicated team and strategic initiatives. As the Customer Success Manager, Eric Motz has played a pivotal role in ensuring customer satisfaction and loyalty. His efforts in managing customer relationships, understanding their needs, and aligning our services to meet these needs have resulted in improved customer retention rates. His leadership in implementing customer success strategies and his focus on continuous improvement have greatly contributed to our company's overall success. Moving forward, we aim to further enhance our customer success efforts and continue delivering exceptional service to our customers.More...
Elías José Ramírez Ruiz
Sr. Implementation Consultant@Aptos Retail
Verified
Sr. Implementation Engineer experienced in Applied Data Analytics, Business Analysis and Architecture.
ITESM - Mechatronics Engineer.More...
With over 18 years of experience leading and managing IT operations, engineering, and support teams to build, deploy, and maintain infrastructure, data, and data-driven solutions, I have consistently driven success by implementing new technologies and streamlining processes. I utilized Python, HubSpot, Airplane.dev, Linear.app, AWS ECS, and Docker to reduce manpower needed by 20%. I consolidated disperse corporate servers into a single data center in 6 months, saving $450K annually. I Created a .Net website to schedule and track 20 engineers. I used data analytics to discover $1M in unbilled services and negotiated payment in 3 months. I mentored team members and initiated Lean training to align with corporate values in less than 18 months. I led a team
that passed 2 SOX audits and I led a team that secured a favorable SOC 2 type 2 report and secured ISO 27001 certification. I have a wide variety of experience with the key element being that I creatively solve problems by driving change.More...