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Network Power<100 people
Roles
🧨50%
Consulting
💬41%
Customer Service
💸33%
Marketing
Geos
🇵🇹8%
Portugal
🇷🇴8%
Romania
🇺🇸8%
United States
Work Background
Customer Service Development Manager
DHL Express PakistanCustomer Service Development Manager
Jan. 2024
Customer Service Trainer
DHL Express PakistanCustomer Service Trainer
Jan. 2023 - Jan. 2024
Customer Service Trainer & Analyst
DHL Express PakistanCustomer Service Trainer & Analyst
Nov. 2019 - Jan. 2023Pakistan
Key Accounts Support
DHL Express PakistanKey Accounts Support
Feb. 2017 - Nov. 2019Managing Key Customers including Nishat, Coca Cola, Sapphire, Bareeze and others. Handling their reporting and managing their day in day out shipment profile.
Customer Care Advisor
DHL Express PakistanCustomer Care Advisor
Jan. 2016 - Jan. 2017Looked after the accounts below the revenue band of £3,500 (Sialkot PK). Major customers of Sports Goods, Martial Arts, Tanneries etc. Handling of the Exhibition Shipments held globally i.e. ISPO, Wallmart, Heimtex etc. Also, working on Customer Care's multiple management projects for DHL Express Pakistan. Had also been looking after APX (Co-Loader).
Retail Advisor PK - Customer Care
DHL Express PakistanRetail Advisor PK - Customer Care
Jan. 2015 - Dec. 2015Networking around the globe to keep shipments in transit, managed and reach on time. Proactively working over the Cash shipments of Pakistan. Coordinating with the Express Centers and Retail Desk. Looking after Karachi Undelivered Shipments and their Followups.
Global Remote Booking Desk
DHL Express PakistanGlobal Remote Booking Desk
Jul. 2014 - Dec. 2014Import Desk where a coordination is managed with the shipper, the consignee and throughout DHL Network, to facilitate direct revenue. It requires premium communication skills and PR Skills to manage the relation with the parties. Moreover, looked after Revenue Generation for the Global Upselling KPI of Pakistan.
Customer Service Executive
DHL Express PakistanCustomer Service Executive
Jan. 2013 - Jul. 2014
NPA Intern
DHL Express PakistanNPA Intern
Jul. 2012 - Jan. 2013Net Promoter Approach; a first choice program run by DHL to reside brand presence in the customers mind. Its a feedback approach to evaluate overall performance of the organisation.
Marketing Executive
Hiba MagazineMarketing Executive
Feb. 2011 - Feb. 2012Was leading sales team. Management of sales and support. Management of events and distribution.
Assistant Marketing Manager
Bahria UniversityAssistant Marketing Manager
Jan. 2010 - Jan. 2011Event coordination and communication of themes. orgnizing events and formulating the communication strategies.

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Customer Service Development
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