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Work Background
Raleigh Neurology Associates, P.A.Senior Network and Security Engineer
Jun. 2022Raleigh, North Carolina, United States
Carroll Communications, IncDirector
Aug. 2019 - Dec. 2021Director of Sales for North Carolina HUB certified business and the United States Air Force account. I specialize in IT VAR product and services, network services, Satellite Communications, RF Communications, and telecom. Carroll Communications was awarded General Dynamics' Mission Systems' 2020 Outstanding Supplier - Services.
Freedom Fighter Networks, LLCLead Network Engineer/Network Architect
Dec. 2016 - Oct. 2022Raleigh-Durham, North Carolina AreaLead engineer on customer project engagements including design, implementation, testing, and support for new deployments, expansions, environment refresh and upgrades. This includes troubleshooting customer’s data network environments. Works with the engineering teams to successfully implement secure network solutions that includes WAN, LAN, network security configurations and deployment in medium to very large environments. Assist customers through planning, design and implementation of their secure data environment Create technical deliverables including network assessments, capacity planning, detailed design documents, test plans, implementation plans, configurations, and change orders. Lead technical discussions to understand business requirements and translate them into functional specifications. Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance
CiscoVirtual Support Escalation Team (VSET)
Apr. 2016 - Jun. 2022Raleigh-Durham, North Carolina AreaCoordinates with third party Field Engineers and Cisco organizations to troubleshoot and restore network services worldwide Uses TeamViewer and WebEx to control remote technical support sessions Works with customer Network Operation Centers (NOC) to restore remote connectivity/management to their network Troubleshoots and instructs the replacement of components within a UCS environment. Transfers licenses from unserviceable products to new Return Merchandise Authorization (RMA). Provides Cisco Logistics/Asset Recovery with RMA return tracking information Configures routers, switches, and security appliances with customer configurations
Duke Energy CorporationData Network Analyst
Nov. 2015 - Jan. 2016Raleigh-Durham, North Carolina AreaEngineered serial to IP upgrade of Duke Energy SCADA power substations. Engaged within multiple groups/teams to provide data network engineering support Configured Cisco CGR 2010 and CGS2520 access layer switches to support the AT&T serial End of Life upgrade Trained data network engineers in the efficiency of SecureCRT. Troubleshot network devices with field engineers/technicians. Provided detailed technical updates to fellow Serial to IP team members during weekly meetings. Designed and installed new access and distribution layer switch network to support a new “DCC” Control Center. Managed Substation networks via IP Address Management (IPAM) software.
DISYSNetwork Consultant 4
May. 2015 - Oct. 2015Raleigh-Durham, North Carolina AreaMail Processing Infrastructure (MPI) LAN Engineer at the United States Postal Service Performed nationwide site surveys to confirm site specific requirements and verify End of Life/End of Support switches within the USPS MPI LAN. Created a Bill of Materials (BOM) required for site specific MPI LAN upgrades Configured Cisco 3850 switch stack cores and 2960X access layer switches to support a three-year USPS MPI LAN upgrade Coordinated with customer Maintenance Managers and technicians to schedule and deploy modernized equipment Deployed Cisco 3850 and 2960X switches in an industrial setting at national mail processing plants (Processing & Distribution Centers) Troubleshot network devices with customer mechanics and electronics technicians post LAN upgrade deployment Provided detailed technical updates/reports to supervisors and P&DC Maintenance Managers
ePlus inc.Technical Onboarding Engineer
Apr. 2014 - May. 2015Morrisville, NCConfigures routers, switches, firewalls, Cisco UC/UCS, storage, wireless devices, and VMWare technologies to ensure new clients are monitored by ePlus and meet service level agreements (SLAs) Sets up and installs Cisco 891 VPN routers and NATs; enables ePlus access to customer networks Uses CentOS to validate, setup, and troubleshoot customer credentials, SNMP configurations, and syslog Coordinates/troubleshoots network and storage devices with customer engineers Deployed network monitoring, access, and configuration backup tools (ScienceLogic EM7, CatTools, Secret Server) Provides detailed technical updates to technical and non-technical personnel in a comprehensible manner
ePlus inc.Managed Services Center Engineer 1
Dec. 2013 - Apr. 2014Morrisville, NC
Cisco SystemsCALO Jr. Lab Engineer
Jun. 2013 - Dec. 2013Research Triangle Park, NC
Trace SystemsSNAP Engineer
Mar. 2012 - Jan. 2013AfghanistanSIPR/NIPR Access Point Engineer Satellite Communications (SATCOM) Technician
United States Air ForceSatellite/Wideband Crew Chief
Jun. 2007 - May. 2011Deployable military communications
United States Air ForceVarious
Jan. 1999 - Dec. 2011Munition Systems and Satellite Communications
NC Department of Health and Human Services
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