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Work Background
CoreLogicClient Delivery Manager
Feb. 2022Oxford, Mississippi, United StatesClient Delivery Manager 2022 – Present • Partner with leadership to shape onboarding strategies for large-scale SaaS platforms, ensuring seamless transitions from demo to implementation. • Act as the primary technical point of contact for key accounts, driving client satisfaction and retention through lifecycle management, proactive communication, and thought partnership. • Lead client onboarding, ensuring a smooth transition from demo to full-scale implementation for digital solutions. • Translate customer feedback into technical requirements, collaborating with internal teams to deliver timely product improvements and system enhancements. • Maintain strong relationships with client executives, ensuring alignment with business goals and facilitating renewal and expansion opportunities. • Manage escalations, providing operational oversight to resolve complex technical issues and ensure compliance with SLAs and contractual commitments. • Prepare and present board-level reports to both internal stakeholders and client executives, detailing performance, SLAs, and customer success metrics.
Desoto Technology GroupSystem Administrator
Aug. 2020 - Feb. 2022Olive Branch, Mississippi, United States
University of MississippiSupport Specialist
Aug. 2017 - Aug. 2020Oxford, MS
Parker Hannifin CorporationIT Technical Analyst
Jan. 2007 - Jan. 2015• Developed and supported IT based solutions that improve business processes, reduce costs, and improve quality. • Maintain IT costs % of sales by utilizing and creating business partnerships with hardware and software vendors. • Led IT initiative to support manufacturing operations, improving efficiency through user-centric solutions and process optimizations. • Managed SOX compliance audits, ensuring adherence to regulatory standards and driving quality control. • Implemented LEAD and 5S methodologies within the IT department, reducing costs and enhancing team performance. • Provided technical support across server and desktop environments, resolving issues to maintain user satisfaction and operational uptime.
Nex-Tek IncSales Engineer / System Administrator / Videographer
Jan. 2005 - Jan. 2007• Maintained users, groups, and devices within Active Directory. • Installed and configured VPN technologies using Sonicwall products. • Maintained Windows server 2003 Small Business and Exchange servers at 12 different client’s sites across the eastern US. • Provided technical support and problem resolution to those 12 client sites in a XP/2003 environment. • Managed the daily tape backups and restores using Veritas and Small Business Backup. • Installed and configured wireless email devices in Exchange 2003. • Supported Electronic Medical Records software (GE Centricity and Logician) and Case management software (Amicus, Juris, PCLaw, and Worldox.) for our legal and medical clients. • Capture and edit video depositions for attorneys utilizing a Mac Power book and miscellaneous video capturing software and hardware. • Rebuilt, migrated, and installed new servers for multiple clients with zero loss of production time.
Global Materials ServicesCitrix / System Engineer (Contract Position)
Jan. 2004 - Jan. 2004• Supported email clients and blackberry devices and servers in Exchange 2003. • Maintained users, groups, and devices within Active Directory. • Worked with TCP IP protocol, and DNS, WINS, and DHCP. • Supported connections into the company via Citrix connection. • Provided technical support and problem resolution to desktop users in a 2000/XP/2003 environment. • Managed the daily tape backups and restores using Veritas. • Managed 6 Citrix servers hosting all applications used within the company. • Implemented a Spam solution (Barracuda Spam Firewall) and maintained it. • Responsible for off-site tape rotation and retrieval of tapes for data recovery
Northwest AirlinkSystem Administrator / Support Center Manager
Jan. 2001 - Jan. 2004• Managed support center while utilizing GWI helpdesk software. • Maintained users, groups, and devices within Active Directory. • Worked with TCP IP protocol, and DNS, WINS, and DHCP. • Supported connections into the company via Citrix connection. • Maintained Norton/Symantec Enterprise Antivirus Server. • Supported workstation connectivity, 5250, 3270, and UNIX emulation. • Provided technical support and problem resolution to desktop users in a NT/2000/XP environment. • Installed and maintained Primary and secondary SMS 2003 sites throughout the network. • Managed the daily tape backups and restores using Arc Serve and Veritas. • Installed and utilized Remote Installation Services for our Win2K/Xp rollout. • Created customized software installation packages to use in RIS and SMS. • Created and managed Lotus Notes/Domino server email accounts.
Morgan Keegan & CompanyIT Technical Support
Jan. 2000 - Jan. 2001• Responsibilities include ensuring the brokers and agents of Morgan Keegan & Company are able to execute trades without interruption. • Provided superior technical support in a Windows NT/2000 environment, along with a Citrix based system for our remote users in other locations. • Handled and operated all network support issues in an extremely high pace environment. • Built new PC’s, evaluated and troubleshot 30+ interconnected software systems, while maintaining an extremely small time frame for system creations or problem resolutions. • Performed administration of user accounts within Active Directory, troubleshot all network components such as mapped drives via logon scripts, printers, and all network based programs. • Played a major part in the conversion of Windows NT to Windows 2000 utilizing Windows 2000 RIS process to perform these conversions in our downtown location as well as 5 other Morgan Keegan branches. • Daily duties included support on ACT 2000, Lotus Notes 4.6, PC Anywhere, and RAS using Checkpoint SecuRemote, Office 97/2000 /XP, and Citrix Metaframe.
New Horizons Computer Learning CenterSystems Administrator / Classroom Instructor
Jan. 2000 - Jan. 2000Served, as a systems administrator at New Horizons which was a direct result of my efforts as an instructor during the preceding five months. Taught New Horizon students, which were of contracted corporations and individuals, the various Microsoft products: Office 97, Office 2000 suite, Windows 95, and Window 98 in PC equipped classrooms for hands-on experience on how to utilize all of these products. Created and maintained a classroom friendly environment for New Horizon’s clientele by loading all software for all of the classroom computers. Resolved hardware issues, repairing, upgrading or replacing inoperable PC’s and servers while maintaining the integrity of the network.
Kirby Vacuum CleanersArea Distributor
Jan. 1996 - Jan. 2000• Served the corporation in various positions of increasing responsibility by many promotions. • Responsible for leading the Kirby sales force in Northern Mississippi. • Responsible for hiring, recruiting, and training Kirby sales personnel. • Responsible for motivating and assisting other sales personnel. As a Salesman and Dealer, I was responsible for selling the Kirby product. • Earned a 24+ Silver K Award, meaning. • Top Crew Leader of the month in my division, meaning my crew sold the most Kirby’s in one month.
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