Dynamic and strategic Technical Account Manager with over 7 years of experience leading client-facing teams, driving user satisfaction, and aligning technical solutions with business objectives. Adept at managing complex engagements, fostering team growth, and translating user feedback into actionable improvements. Proven expertise in SaaS lifecycle management, stakeholder engagement, and data-driven decision-making, with a track record of achieving 95% client retention and 20% increases in customer satisfaction. Passionate about building inclusive, user-centric teams and championing organizational excellence.More...