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Work Background
SmartWiz.ioAcademy Instructor
Dec. 2023
CenterPoint EnergyCustomer Service Specialist
Jan. 2023Houston, Texas, United StatesProvide support to customers through answering and directing each call, offering 1 call resolution, solving problems, escalating/deescalating calls, process customer requests, enter customer data, accurately breakdown and describe bills, charges, submit cases, assist customers with trouble shooting, charge/reverse payments and fees, process emergency requests, research data using multiple applications, meet weekly sales goals, maintain adherence, other as needed.
Haven ResidentialSenior Leasing Manager
Jul. 2021 - May. 2022
Sherri Levin and AssociatesAdmin
Nov. 2019 - Jul. 2021Houston, Texas, United States
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