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Work Background
St. Joseph's Health Centre, TorontoUnit Clerk
Feb. 2017Toronto, Canada Area• Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel.
• Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff.
• Provides information by answering questions and requests.
• Arranges discharges by notifying business office and patient transporter service.
• Maintains patient confidence and protects hospital operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
The Retired Teachers of Ontario/Les Enseignantes et Enseignants Retraites de L'OntarioReceptionist
Jan. 2017 - Jan. 2017Toronto, Canada Area
Pricing Solutions LtdResearch Assistant
Oct. 2016 - Oct. 2016Toronto, Canada Area
CPC Healthcare CommunicationsBilingual Telemarketing Operator
Aug. 2016 - Aug. 2016- Conducted telephone interviews with respondents in French.
- Recorded accurate and thorough answers using computer software.
- Explained survey objectives and procedures to interviewees.
- Notified management when phone or computer equipment was missing or was not in good working order.
- Maintained a productive workstation that was quiet and clean.
- Provided the highest level of customer service
Ontario Arts CouncilGranting Support Assistant
May. 2016 - Jul. 2016Toronto, Canada Area-Administered the final report/social insurance number collection process and followed up with applicants.
-Opened and reviewed grant applications for completeness and flagged inaccuracies to appropriate staff.
-Data entry.
-Filing.
-Acted as daily Reception backup for breaks and lunches and full-day backup during absences.
-Collated, photocopied and scanned materials.
-Supported Program Administrators with other projects, food and beverage meeting set up.
-Other administrative duties as assigned.
Ontario Ministry of the Attorney GeneralDesignated French Client Representative Assistant
Mar. 2015 - Nov. 2015Toronto, Canada Area- paying invoices for clients
- sending out letters to banks, income sources, insurance companies, etc.
- submitting medical invoices to insurance companies
Cineplex EntertainmentCast Member
Oct. 2013 - Jan. 2014Toronto, Canada Area-checking tickets.
-assigning people to their assigned seats
-answering customers’ questions.
-assisting customers in finding restrooms and refreshments.
-maintaining cleanliness of restrooms and auditoriums.
Toronto Western HospitalAdministrative Support
Jan. 2013 - Feb. 2017Toronto, Canada Area-Supported a 9-person Ophthalmology medicine clinic that was experiencing a high caseload; assisted 30-50 patients per day.
-Promptly and thoroughly reviewed and filed patients’ charts, flagging potential patient concerns for physician assessment.
-Performed data entry, extracting and transferring all relevant patient assessment data from lab reports into the electronic patient medical record system.
-Attended to extensive incoming and outgoing calls as well as scheduled patient appointments.
Corus EntertainmentActor
Jun. 2010 - Jun. 2010Toronto, Canada Area- production of commercials for toy products.
Moores Clothing For MenSales Associate/Cooperative Education Student
Nov. 2009 - Nov. 2010Toronto, Canada Area-greeted customers and determined their needs and wants.
-discussed type, quality, and number of merchandise required.
-recommended merchandise based on individual requirements.
-provided advice to clients regarding particular products or services.
-answered customers’ queries and concerns.
-quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
-prepared sales contracts and accepted payment through cash, cheque and credit card.
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