Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
InfovistaRenewals Manager, NA & LATAM
Dec. 2019Billerica, MA
Netria CorporationCustomer Success Manager
Feb. 2019 - Nov. 2019Exeter, NHCreated and managed the Customer Service Team. Established programs to retain existing clients by providing top notch customer service. Worked with management to identify areas of weakness within the customer journey and determine the path to resolution. As an individual contributor I was responsible for fulfilling the orders of the company's largest customer; processing, tracking and shipping nearly 300 orders at any given point in time with a 99% accuracy rate.
Accent Technologies, Inc.Customer Success Manager
Jan. 2018 - Feb. 2019Melbourne, Florida AreaHelp customers achieve value. Promote overall customer satisfaction, product adoption, retention and growth.
Netria CorporationAssistant Account Manager - Admin
Oct. 2017 - Jan. 2018Exeter, NHOrder Processing & Confirmation
Shipping & Receiving Tracking
Customer Service
EmpirixManager of Renewals
Sep. 2015 - Jun. 2017Billerica, MAResponsible for the global customer renewal base and management of a $14 million quota. Achieve 100%+ attainment while working with account managers to identify areas of potential upsell within the account. Prepare monthly, quarterly and yearly performance reports for senior management while recommending enhancements to the current process to increase team productivity.
SmartBear SoftwareManager, Customer Success Operations
Jan. 2015 - Sep. 2015Manage Customer Success Operations Team. Responsible for accurately forecasting monthly maintenance/subscription renewal bookings to ensure booking targets are met. Coordinate monthly quotation generation and disbursement for entire Customer Success Team while identifying key process enhancements to improve the customer renewal experience. Automate quotation distribution process by implementing e-sign functionality.
SmartBear SoftwareRenewal Operations Manager
Apr. 2014 - Jan. 2015Monthly renewal pool and quote generation. Identify monthly forecast numbers for management for the renewal team. Maintain customer relationships to ensure a growing retention rate. Engage customers throughout the entire sales cycle and assist them with any issues they may have. Work with upper management teams to document procedures and identify potential process enhancements.
SmartBear SoftwareRenewals Specialist
Mar. 2010 - Apr. 2014Generate and distribute monthly renewal quotations to our existing customer base. Maintain customer relationships to ensure year over year retention. Assist customers with issues (product, licensing and purchasing) in a timely manner. Process all incoming orders through Salesforce.com and assist management team with reporting on retention rates. Assist with onboarding of new team members and take on a team lead position.
Associated X-Ray Imaging, Corp.Administrative Assistant
Feb. 2003 - Feb. 2010Haverhill, MAAssist Finance Manager with all administrative duties (customer greeting, phone answering, mail preparation, accounts receivable, account payable and general ledger reconciliation). Provide assistance on month end closing procedures. Prepare all customer invoices and provide collection assistance to reduce the value of the past due aging. Maintain and audit all customer service contracts to ensure company profitability. Implement "Automated Service" to integrate with Mas90 to ensure seamless invoicing from work orders. Create shared calendars between departments to increase delivery effectiveness and reduce redundancy. Maintain FDA forms, DOT certifications and security clearances for service technicians and delivery drivers. Track and schedule 12-15 service technicians to to reduce customer down time and increase customer satisfaction.
Intch is a Professional Networking App for the Future of WorkSee more people like Angela on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1533324 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
15
Project Manager, Consultant
463450 people
22
Data Entry
15
Production Assistant
15
Operations and project manager