Sephora Dion

CX Manager @Société de Ciment de Côte d'Ivoire

Sales ManagerCall CenterBusiness Development ManagerSales RepresentativeSales & BizDevCustomer ServiceEngineerCustomer Success ManagerChief Customer Officer (CCO)Petroleum EngineerCustomer Care Specialist

Sephora Dion is the Customer Experience Manager at Société de Ciment de Côte d’Ivoire. With over 10 years of expertise in the construction materials industry, she has successfully transformed customer relations by implementing innovative strategies that have increased client retention by 30% in just two years. As a committed leader, she has fostered a customer-centric culture, strengthening brand loyalty and positioning the company as a market leader in service excellence. A graduate engineer from INP-HB in Yamoussoukro and École Centrale de Lyon, Sephora is passionate about leveraging technology to drive sustainable growth and enhance customer interactions.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💸80%

Marketing

🔥60%

Startup Founder

✨60%

Business Owner

Geos

🇨🇮20%

Ivory Coast

Work Background

Customer Care Manager

SCCI (Société de Ciment de Côte d'Ivoire)Customer Care Manager

Apr. 2022Abidjan, Côte d’Ivoire

Logistics and Sales Administration Manager

SCCI (Société de Ciment de Côte d'Ivoire)Logistics and Sales Administration Manager

Dec. 2020 - Aug. 2023Côte d’Ivoire

Cadre commercial - Road Business Development Manager

LafargeHolcimCadre commercial - Road Business Development Manager

Sep. 2018 - Dec. 2020

Cadre développement commercial

LafargeHolcimCadre développement commercial

Mar. 2018 - Sep. 2018Abidjan

Cadre commercial

LafargeHolcimCadre commercial

Mar. 2017 - Mar. 2018Abidjan

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