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Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
✔️100%
IT
Geos
🇬🇧100%
United Kingdom
Work Background
SPEEDiBOATSFounder and CEO
Sep. 2023United KingdomAs the CEO and Founder of SPEEDiBOATS, I spearheaded the concept design and launch of a unique disruptor in the leisure, tourism, and boating industries. Leading a diverse team of 20 employees, I am focused on driving direct sales, rentals, and franchise revenue opportunities through innovative sales and marketing strategies. Our commitment to sustainability is evident in our use of 3D printing technology with recycled plastics, establishing a true “green” option for the boating market. By developing strategic partnerships, we have expanded our market reach and enhanced our product offerings. Our robust operational processes have improved efficiency and reduced costs by 15%, positioning SPEEDiBOATS as a leader in sustainable and innovative water sports solutions.
US Lighting Group (OTC:USLG)Fractional Chief Operating Officer (COO)
Sep. 2023 - Oct. 2023Paphos, CyprusAs Chief Operating Officer (COO) at USLG, engaging from the outset as a crucial member of the senior management team. In this position, I manage and control diverse business operations and functions, and am responsible for overseeing the business operations strategy, which is crucial to the company’s continued growth and success. USLG is a small publicly held company with subsidiaries Cortes Campers, Fusion X Marine, Futuro Houses and RV Tronix, with specific focus on building the entire expansion program for expanding into the European market. My remit is design the company structure, procure the necessary project funding and lead setting up and selling our fiberglass products in Europe. As the COO my key responsibilities will involve ensuring operational excellence across the organization for the parent company and its subsidiaries. The COO will be tasked to increase our organization's productivity, efficiency, and profitability, and advise the CEO on key operational insights.
Luxudor LtdChief Operating Officer
Mar. 2023London Area, United KingdomEquity board member of this established UK Accountancy Practice working with the Founder and executive team to structure and build the brand to gain national recognition as a disruptor in this well-established market place. The online accountancy competitors are “cookie cutter” providers and do the basic. They do not deliver the service factor that will establish the brand as “changing the face of accountancy”. This entire program of work is designed and managed by myself, including creating a new brand to launch in parallel, enabling the company to compete in different markets across the EU and globally.
Aurea SoftwareSenior Vice President, Customer Success
Oct. 2016 - May. 2020Austin, Texas AreaPrivate equity portfolio company owned by ESW Capital, Aurea develops technology behind some of the world’s greatest customer experiences, whose engagement and vertical solutions help companies create exceptional, end-to-end experiences – driving both retention and growth. • Started as Program Director, rising to SVP; covered consumer, automotive, and insurance sectors • Drive software product range expansion under the New Customer Acquisition program • Global client list, including Paul Smith, Ted Baker, Go Outdoors etc. • Reduced customer onboarding program costs to meet rigid model economics on target for an ARR to CAC =1 • Manage personal project portfolio ranging from $250k to $1M in life sciences • Designed full LEAN stack process for onboarding, adoption, training, and customer success programs, to achieve 35% cost reduction • Strengthened global enterprise-level programs through extension and customisation software through eTMF, and SOP, and regulatory systems upgrades, file migration, and email marketing (AEM PS)
OnPlanVice President, Customer Success & Operations
Sep. 2016 - Jan. 2018San Francisco Bay Area (Remote)San Francisco-based startup providing budgeting and forecasting platform for all business functions. • Member of executive team • Directed setup and integration processes across talent acquisition, learning & development, quality control, operational optimisation, and customer service • Established service standards, performance indicators, and defined operational strategy • Built customer service operation exceeding OnPlan leadership expectations to maximise cost effectiveness and service quality • Boosted customer onboarding by developing dedicated service desk, metrics, and reporting through SaaS • Increased customer retention by established Sales and Account Management Teams to handle renewals
Bet-A-SequenceFounder and Chief Executive Officer
May. 2016London, England, United Kingdom• Startup founded with the aim of providing quality gambling predictions, which have consistently delivered 60% on place and 40% on win for over 3 years • Responsible for a team of 16 • In charge of overall company management, engineering, data science, and product functions
VersataProgram Director, Professional Services
Mar. 2013 - Mar. 2017CyprusAn ESW Capital portfolio company, Versata develops tools and programs for web applications and process automation for healthcare, financial services, and government sector customers. • Joined as Platinum Experience Manager, promoted to Program Director of Professional Services • Provided strategic consulting services to a global client base to achieve operational growth and efficiency • Launched Professional Services division serving Versata's portfolio of software companies • Improved customer account relationships, streamlined operations, strengthening financial controls and decreasing operational expenses • Consolidated existing consulting services resources by building structured professional services sales / delivery process • Designed new PMO department to define and maintain standards for project management
MIS Solutions, Inc.Project Manager
Dec. 2011 - Feb. 2013RemoteMIS Solutions Inc. has been providing managed IT support to SMEs since 1995. • Appointed to manage software and infrastructure projects for cross-sector MSP clients • Relationship manager for six largest company clients • Oversaw migration, virtualization technology, and cloud environment projects • Led multidisciplinary project and back up & disaster recovery teams • Improved practices through design of standard operating procedures and BDR (BCP) solutions
Abu Dhabi Judicial DepartmentITIL Service Management Consultant
Sep. 2011 - Sep. 2011RemoteGovernment Judicial Department provides independent judicial system based world class judicial excellence • Spearheaded creation of the ITIL V3 Standardised ITSM documentation, including Enterprise Level SLAs, OLAs and UCs
QBE European OperationsSenior Change Consultant
Dec. 2009 - Mar. 2010London, United Kingdom• Delivered implementation and system integration of the ClaimsCenter Insurance Claims System • Managed multiple corporate partners, including IBM, Accenture, Ernst & Young, and xChanging
Axis CapitalProject Manager, Insurance
Jan. 2009 - Aug. 2009• Led team of technical, data, and business analysts, reporting directly to Global Head of PMO • Ran discretionary project budgets of up to $1.5 mln
AllianzHead of Customer Services UK
Apr. 2007 - Sep. 2008• Head of Production Infrastructure and Application Support global IT operations
EXECUTIVE BREAKS IBERIA SLDirector
Jan. 2004 - Jan. 2007Marbella, Andalusia, Spain• In charge of a team of web developers and support engineers, driving application development, Infrastructure implementation and migration, website design, and SEO for clients in real estate, property management, music, and entertainment industry
Credit SuisseSenior Technical Analyst
Jan. 1998 - Jan. 2004London / New York• Led development and engineering teams across equities, fixed income, and derivatives in front to back office STP solutions, Oracle Client framework, testing, and QA process for regional and global application
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