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Work Background
Infopro Business Solutions, Inc.Senior Information Technology Consultant
Nov. 2020 - May. 2025PhilippinesSpearheaded a multimillion-peso ERP Owner ’s Engineer (OE) engagement for a university client —
managed implementation governance, coordinated vendors, and served as Technical Consultant for
Applications.
Clinched strategic bids, including Robotic Process Automation (RPA), Trend Micro, and ERP OE projects,
enhancing market presence in higher education.
Directed the Lopez Group's ERP migration to Microsoft Dynamics 365 – Business Central as Client Project
Manager.
Formulated and negotiated over 85 proposals and contracts spanning IT Infrastructure, Applications,
Cybersecurity, and BPO — ensured strategic alignment, compliance, and competitive positioning.
Championed high-value bid proposals as short-term Officer-in-Charge (OIC) for Advanced Applications
(RPA Focus), leading client/vendor negotiations and supporting technical solutions for automation initiatives.
Collaborated with the Field CTO on pre-sales solutioning and strategic client engagements, strengthening
business relationship management in pre-/post-sales stages.
Expanded service capabilities and market positioning by establishing strategic partnerships and effecting
contract structuring and negotiations.
Evaluated and refined proposals and contracts from multiple business units to ensure adherence to
standard terms, effectively mitigating legal, financial, and operational risks.
Assessed and enhanced processes, personnel, and technology to boost operational efficiency.
Defined IT Service Engagement processes and controls, resulting in improved governance and service
delivery.
Engineered standardized PM engagement and project templates while mentoring project managers on best
practices and methodologies.
Bank of the Philippine Islands (BPI)AVP, Enterprise Architect 2, Head of Infrastructure Project Delivery
Feb. 2016 - Jun. 2019PhilippinesOrchestrated the EA Project Management Department, supervising five Project Managers to ensure timely
and cost-effective implementation of infrastructure projects.
Oversaw the department’s budgets and infrastructure project portfolio for 2017, 2018, and 2019.
Directly managed major initiatives, including the implementation of Big Data Infrastructure, the transition of
Workstation Managed Services, and the Technology Refresh of Front-end Systems (Bills Purchase, Foreign
Outward Remittance).
Finalized the Infrastructure Design and Delivery Process in collaboration with the Program Integration
Office.
Acted as an active member of the IT Governance Council (2iGC), supporting the onboarding and tracking
of infrastructure initiatives, while also serving as the Council Secretariat.
Transitioned leadership and project responsibilities in preparation for mandatory retirement (June 30,
2019).
Smart Communications, Inc.Senior Manager
Aug. 2014 - Jan. 2016PhilippinesFacilitated the transition from DMPI IT leadership roles into Smart Communications, Inc. following PLDT's
acquisition of Digitel/Sun Cellular, assuming expanded responsibilities in portfolio management, IT
governance, and large-scale transformation initiatives within the PLDT Group.
Served as Governance Single Point of Contact (SPOC), supporting the SDP Operations Head in risk
governance, service compliance, and operational oversight across SDP Operations, Infrastructure, and
Data Center Management.
Participated in the scoping, drafting of Terms of Reference (TOR), and vendor proposal reviews for the
Service Application Management – Command & Control initiative.
Coordinated and finalized the 2016 SDP Operations budget in partnership with the SDP Operations Head.
Directed the transition of Sun IT Services Landscape (applications and infrastructure) to Smart’s Private
Cloud, leveraging a cross-functional virtual team from IT and Telco groups.
Oversaw the handover of Enterprise Applications from SUN to Smart IT, closure of license deficiencies for
primary and disaster recovery sites, transfer of IT assets from Digitel Mobile Philippines, Inc. (DMPI) to
Smart Communications, Inc., and ongoing IT Asset Decommissioning at DMPI data centers.
Ensured Sarbanes-Oxley Act (SOX) compliance for Q3 and Q4 2014 Quarterly Sub-certifications.
Digitel Mobile Philippines, Inc.Assistant Vice President, Department Head, IT Services Division
Aug. 2007 - Jul. 2014PhilippinesDirected IT Portfolio, Risk, Compliance, and Governance functions, overseeing the alignment of IT
initiatives with corporate objectives and regulatory standards.
Managed investment planning, prioritization, and execution of IT projects under the IT Services (ITS) and
Enterprise IT (EIT) Divisions.
Guaranteed SOX compliance, IT audit readiness, and risk mitigation across enterprise and infrastructure
projects.
Oversaw the infrastructure relocation and application transition during the integration of DMPI/SunCellular
with PLDT/Smart, maintaining operational stability.
Supervised Application Retirement, Asset Decommissioning, and Migration from Digitel to PLDT/Smart data
centers.
Led the migration of all SunCellular Value-Added Services (VAS) to Smart’s Private Cloud.
Executed the migration of Digitel & SunCellular domains and SSLs to Smart’s DNS.
Facilitated ISP change-out and DR setup for critical services during migration.
Established IPBN resiliency links (cabling/connectivity) to ensure link resilience and reliability.
Leveraged PLDT/Smart infrastructure to enhance ITS capacity and workforce support.
Aligned DMPI processes with Smart/PLDT standards, implementing tools and platforms to support
compliance.
Executed updates to Microsoft ALM/hardware replacing legacy VSS platform to address obsolescence.
Reviewed, developed, and implemented improved IT-related processes aligned with controls and company
policy.
Managed 4 Major IT Services projects and 2 Enterprise IT projects, including the Prepaid Warehouse and
CRM Platform Expansion, IN/OCS Phase 1 Migration Infrastructure, Server Upgrades for Sun VAS, and ICMS resiliency, as well as Biometrics Implementation.
Directed IT Infrastructure Resiliency and Network Resiliency projects in support of the Business Continuity
Plan/Disaster Recovery (BCP/DR).
Supervised the change-out of DMPI endpoint security software in alignment with PLDT Group initiatives.
Supported IT Core Network migration and Load Balancer reconfiguration.
Oversaw IT security incident management and risk mitigation efforts, including Sophos upgrades for
servers, PC lockdowns, web application vulnerability testing, and vulnerability assessments.
Participated in QA reviews and post-audit activities, achieving 100% SOX compliance for Quarterly Sub-
Certifications (Q4 2012 – Q2 2014).
Defined technology architecture and configuration for IT Services while driving continuous improvement
initiatives.
IBM Business Services, Inc.Transition Integration Manager
Feb. 2007 - Jul. 2007PhilippinesLed the Project Sunrise transition/transformation to the Manila Delivery Center (MDC), ensuring contractual
deliverables, schedules, budgets, and quality expectations were consistently met.
Oversaw comprehensive project management activities including progress tracking, status reporting,
communication, issue resolution, change control, and risk management.
Provided regular progress and budget reports directly to the Sunrise Transformation Manager.
Directed the re-engineering of processes being transitioned to MDC, embedding business controls and
performance reporting mechanisms to sustain operations.
Defined process, communication, and knowledge transfer requirements, developing detailed transition
plans aligned with business and operational needs.
Collaborated closely with counterpart process owners to identify and address business, skill, and knowledge
requirements.
Partnered with the Receiving Transition Manager (Operations Setup Lead) to ensure proper identification,
coordination, and resolution of touchpoints.
Coordinated with multiple IBM stakeholders, including Sunrise RDLs, MDC Operations Manager, HR, IT,
RESO, and Procurement, to align dependencies and ensure a smooth transition.
Verified and secured acceptance of all MDC Transition Exit Criteria, marking successful project closure.
RCG Information Technology, Inc.IQA Director
May. 2006 - Dec. 2006PhilippinesOversaw offshore development center (ODC) project governance and delivery assurance.
Ensured all solutions projects within the ODC adhered to established standards, procedures, and processes
throughout the sales and delivery cycles.
Provided guidance and regular feedback to senior management regarding the status and performance of
projects under oversight.
Reviewed all client-facing documents defining agreements between the company and its clients for projectbased
engagements.
Conducted independent project reviews to validate compliance, quality, and alignment with business
objectives.
Monitored and supported project delivery by enforcing RCG IT’s Engagement Process, Project
Management Methodology (PACE), and Solutions Development Lifecycle (SDLC).
Maintained project status information within the corporate knowledge management system while preparing
executive-level management reports as required.
IBM Solutions DeliveryAMS Project Manager (IBM Thailand, IBM ASEAN)
Jul. 2003 - Apr. 2006PhilippinesLed Applications Management Services (AMS) offerings, preparing customer proposals/DOUs and
overseeing AMS accounts, including Flour Daniel, China Tech Support, ASEAN IGA, AP Report Central,
OCBC, Sprint, and Kasikornbank.
Managed three AMS projects for Kasikornbank (KBANK – Thai Farmer ’s Bank, Bangkok, Thailand),
overseeing day-to-day project operations, directing onsite support teams, and coordinating activities across
multiple outsourced units.
Served as IT Consultant for Kasikornbank’s KSTeP (Strategic Technology Project), managing the
Technology Scan Group, evaluating vendor solutions, supporting the RFI/RFP process, and guiding vendor
selection.
Functioned as IT Architect for Kasikornbank’s transformation program, developing the Business-to-
Application Architecture transformation plan, proposed Application Functional Model, future Application
Landscape, portfolio analysis, and the Implementation Roadmap.
Directed the ASEAN AMS IGA Lotus Notes Support Project, managing operations and enhancements
across 67 Lotus Notes applications (e.g., Lenovo segmentation, server migrations).
Launched and led the Competency Center implementation, creating the engagement plan, revising
professional/functional competency frameworks, and liaising with APGD Competency Coordinators while
overseeing the deployment of IBM APGD tools across the organization.
IBM PhilippinesAdvisory IT Architect
Nov. 1994 - Jan. 2003PhilippinesIn the Business Consulting and Integration Services department, held progressive roles including Project
Manager, Proposal Manager, QA/Test Manager, Consultant, IT Specialist, and IT Architect within the
services organization. Initially hired as Associate Project Manager (1994), transitioned into IT Architect to
focus on enterprise architecture and solution design.
Managed the Manila Water & Sewerage System (MWSS) Integration Project, overseeing the
implementation of the Personnel Management, Vehicle Management, and Legal Administration Systems
(part of 7 contracted systems). Prepared the Data Conversion Plan across all systems.
Served as an offsite Project Manager for Telikom PNG (Papua New Guinea) via Datec Queensland (IBM
Australia partner), directing a team of 11 developers and coordinating with IBM Philippines’ business/test
analysts.
Directed the ICMS ASEAN Regional Support Center, overseeing development/test teams for adaptations of
ICMS (Integrated Customer Management System), a billing and CRM package. Functioned as Release
Manager for four telco projects: Smart Communications ICMS (Oct 1998 – Mar 1998), Eastern
Telecommunications ICMS (Dec 1998 – Mar 1998), Digitel ICMS Upgrade (Dec 1998 – Apr 1999), and
PLDT ICMS Plant V2.3 (Feb 1999 – Jun 1999).
Managed development, testing, and release activities across 11 application systems for the GSIS
Computerization Project (Philippines’ government social security system).
Designed the To-Be Application Architecture for the Land Bank of the Philippines, supporting the IT Strategy
Plan of the largest government-owned bank.
Conducted solution assurance reviews for major engagements, including Digitel SW Maintenance/GSM,
PLDT DTS Toll, and Bancnet.
Authored requirements for MayBank Malaysia’s EAI project (Call Center – Phase 1), integrating Periphonics
front-end with multiple backend systems via MQSeries, Integrator, and Workflow. Prepared requirements and design documentation for BPI’s EAI Project and Banking Data Warehouse
(BDW) Project.
Engineered the Data Conversion Plan for Digitel’s ICMS Upgrade Project, directed preparation of 2 Telco
proposals (Papua New Guinea via IBM Australia; Manila cable company), led 7 Banking proposals
(Singapore bank, Indian bank, and 5 Philippine banks), and supported preparation of 5 additional proposals
(covering 3 banks, 1 government institution, and 1 call center).
Infoserve, Inc.Assistant Vice President - Consulting
Jun. 1994 - Nov. 1994PhilippinesActed as Project Manager and Lead Systems Analyst for the Current Account/Savings Account (CASA) –
ATM Project at PDCP Development Bank, ensuring readiness for the bank’s issuer certification.
Provided consulting expertise to interface design between INFOBANKER (SUN/OS, INFORMIX-SE) and
Shared Financial Systems’ ON/2 ATM Software (Stratus platform).
Directed and coordinated all management and technical activities for Capitol Development Bank and
Prudential Bank projects, ensuring delivery aligned with business objectives.
UNISYS SynercomProject Manager
Jun. 1993 - May. 1994PhilippinesServed as Offsite Project Manager for the UFC FBA Branch Management System (BMS) Project,
overseeing the development team in Manila.
Directed integration of BMS with FBA Finesse, ensuring seamless functionality and alignment with UFC
(UNISYS Financial Center) requirements.
Acted as Proposal Manager for pre-sales engagements with Bank of Southeast Asia and Asian Bank.
Defined client requirements, prepared Bill of Materials, costing, and implementation schedules, validating
proposal completeness in coordination with Marketing.
Managed the development of a Progress-based Deposit Accounting System integrated with UNISYS
Finesse Tellering and Platform & Sales Tracking Modules as the front-end.
Information Managers, Inc.Product Manager
Oct. 1989 - Jun. 1993PhilippinesDirected the design, development, and beta testing of INFOBANK/Open, a groundbreaking Deposit System
that utilized a distributed architecture to support both offline and online branches.
Enabled seamless integration with ON/2 ATM software (Shared Financial Systems, Stratus platform), with
INFOBANK/Host serving as the inter-branch transaction switch.
Pioneered the first Progress-based banking software ever marketed in the Philippines, establishing a new
standard in deposit system technology.
Formed a partnership with Bank of Commerce, the first bank in the country to adopt a UNIX-based
environment for deposit operations (since 1991).
Philips Industrial Development, Inc.Systems Analyst Supervisor
Sep. 1985 - Oct. 1989PhilippinesLed the PC-TEP Project as Project Team Leader and Lead Analyst/Developer, customizing and
implementing a back-office CASA solution for Philippine Commercial International Bank (PCIB) offline
branches.
Acted as Analyst/Developer for a regional project in Hong Kong, contributing to the design and development
of PROFiTS (PHILIPS Real Time Online Financial Tellering System) under MPX on the PHILIPS P9000
series.
Coordinated and managed maintenance, installation, and support activities for major banking clients
(Citibank, Bank of America, Land Bank of the Philippines, PCIB), overseeing a team of five software
developers.
Provided technical support for the Hotel Management System running on the PHILIPS P3800 series,
deployed at leading hotels including Manila Peninsula, Intercontinental, and Manila Mandarin.
Decision Systems CorporationSenior Software Engineer
May. 1981 - Sep. 1985PhilippinesEarly Career:
Served as Lead Developer, implementing a Credit Card System for C.O.D. Department Store, utilizing
DIBOL and running under DEC CTS-300.
Acted as Support Engineer responsible for integration, delivery, installation, and training of IMS multi-user
micros as well as DEC’s Rainbow & Professional 350 systems.
Supported diverse clients across industries including: Manufacturing & Agriculture: Central Azucarera Don
Pedro (Batangas), National Food Authority (Nueva Ecija & Manila). Education & Research: Curriculum
Materials Inc. (Manila), Schistosomiasis Research Center (Leyte). Corporate & Government: ERECSA Inc.
(Manila), Yaletrack Philippines, Philippine Constabulary (Camp Crame), Philippine Hanse Shipping Agency,
Resource and Finance Corporation. Private Enterprises: Sylvia Santos Inc., Pioneer Overseas Corporation.
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