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Work Background
CMD NetworkWebsite Customer Service Manager
Nov. 2017Bucharest, RomaniaProvide exceptional customer service by addressing product and service inquiries and resolving customer issues in a timely manner. Attract and engage potential customers by offering detailed information about products and services, and suggesting additional relevant offerings. Open and maintain customer accounts, ensuring accurate and up-to-date account information. Resolve customer complaints effectively by identifying the root cause, proposing suitable solutions, and ensuring follow-up to confirm problem resolution. Manage financial accounts by processing necessary adjustments and ensuring accurate billing. Recommend new products or services to management based on customer insights and identified needs. Prepare detailed reports on product or service performance, leveraging customer feedback and data analysis. Collaborate with team members to achieve company goals, consistently contributing to the overall success of the department.
Exclusive Art FurnitureOwner
Oct. 2014București, RomâniaMain Objective: The primary goal is to deliver the highest quality furniture within the shortest time frame. Product Range: The product range is highly diverse, encompassing a wide variety of furniture categories, including: Small Furniture and Accessories: Shelves, chairs, racks, and other functional items. Bedroom Furniture: Beds, sofas, sofa sets, cabinets, windows, shelves, bookcases, and tables (including TV stands, audio-video units, serving tables, etc.). Kitchen Furniture: Cabinets, storage solutions, and other essential kitchen furnishings. Office Furniture: Desks, conference tables, bookcases, and mobile storage units.
CR Consulting SRLPurchasing / Sales Advisor
Oct. 2014 - Nov. 2017Bucharest, RomaniaManaged relationships with over 20 suppliers, ensuring 98% product availability and resolving supply issues within 24 hours. Increased client portfolio by 30% over 3 years through proactive outreach and tailored product presentations. Negotiated contracts with 15+ vendors, achieving average cost savings of 8% while maintaining quality standards. Prepared and submitted daily performance reports, tracking sales metrics, inventory levels, and supplier KPIs – used by management for strategic decisions. Promoted a portfolio of 50+ products to existing and new clients, contributing to a 12% year-over-year sales growth. Ensured full compliance with commercial policies and legal standards across all sales and purchasing activities. Analyzed over 100 promotional offers annually, identifying top-performing campaigns and increasing promotion-driven revenue by 20%. Collaborated with internal teams to align purchasing forecasts with sales demand, reducing overstock by 15%.
SCA Budusan si AsociatiiOffice Administrator
Aug. 2008 - Sep. 2014București, RomâniaManaged relationships with 30+ suppliers and partners, negotiating contracts and ensuring 99% on‑time delivery of goods and services. Prepared weekly and monthly activity reports for management, tracking operational KPIs and project progress with 100% accuracy. Provided cross‑departmental support to legal, sales, and finance teams, facilitating the successful closure of over 50 contracts. Oversaw company acquisitions (office equipment, supplies, software licenses), reducing procurement costs by 12% through vendor consolidation. Handled operational information systems, ensuring data accuracy and compliance with internal policies – zero audit discrepancies during tenure. Coordinated a fleet of 8 company vehicles, optimizing routes and maintenance schedules, which reduced fuel costs by 10% and downtime by 20%. Implemented a centralized inventory tracking system for office and operational supplies, reducing stockouts by 40%. Tools used: Microsoft Office (Excel, Word, PowerPoint), fleet management software, procurement platforms, internal CRM.
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