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Work Background
AlteryxScaled Customer Success Manager
Oct. 2024 - Mar. 2025Scaled Customer Success Manager for UK & IE regions managing customers to aid in adopting both Flagship & Cloud products
AlteryxDigital Customer Success Manager
Jan. 2024 - Jan. 2025D-CSM managing UK & IE 'Scaled' Customer Community to aid in product adoption, problem solving, engagement & retention for On-Prem & Cloud product suite.
FreelanceIndependent Consultant
Oct. 2023- Freelance consulting for French projects / engagements - Voice & Text training for LLM models - Content management & development for AI
MyntraSenior Manager - Brand Accelerator (Key Account Management)
Jan. 2022 - Jan. 2022• Managing Accelerator Key B2B Accounts - Curating & building a journey from a Label to a Brand • Key Account Management, P&L, Brand growth, Whitespace analysis for Product Expansion • Brand social media management & visibility, Product differentiation on platform, Social Campaigns to increase awareness & visibility across social channels
AmazonBrand Specialist - French (Pan-EU Customer Success)
Dec. 2019 - Dec. 2021Pan-EU Customer Success / Account Management role for a Premium Service Program : ▪ Primary point of contact for ~20 EU customers / clients to drive onboarding, adoption, engagement, retention & renewal ▪ Executed success plans while understanding customer's needs, managed pain-points, risks & provided value based solutions ▪ Engaged as a trusted advisor & consultant by advocating platform features to enhance customer experience and health ▪ Drove engagement with webinars, workshops, by adopting consultative approach & conducted product training sessions and demonstrations ▪ Project managed a cross-functional initiative on customer payments that effectively scaled into a program improving issue resolution rate by ~30% ▪ Negotiated & executed deals of ~200K€ to boost traffic, conversion, revenue & showcased ROI value realization on key investments ▪ Built relationships with customer partners & cross-functional teams with empathy & ownership to enable seamless journey ▪ Conducted periodical business reviews (MBRs & QBRs) with data-driven insights to optimize customer performance on key metrics / KPIs ▪ Consistently achieved customer / client success (CSAT) scores of (4+ on 5) thus earning trust & credibility with internal & external stakeholders
AmazonCatalog Quality Specialist - French (Program Management)
Apr. 2016 - Jan. 2018Program lead role for a Machine Learning operations process : • Spearheaded a process of multiple languages in an ops team of ML program with high impact on catalog • Translated 3000+ attribute values from EN to FR to onboard key phrase extraction process for France locale • Partnered with various global stakeholders (PMO|Business|Tech) for project coordination & service delivery • Provided periodical suggestions to tech team to improve existing UI/tools resulting in an improved UX
AmazonSr. Catalog Quality Associate - French (Program Management)
Jan. 2014 - Mar. 2016• Successfully launched the automated backfill Ops process in 2 market places (France & Canada) as part of process expansion : • Achieved success in managing key phrase extraction & attribute backfill process by contributing in multiple capacities for seamless process functioning • Spearheaded language dictionary setup to enable ML model for French locale • Provided team members with apt logic for complex attributes and categories with thorough deep dive & research to build machine rules for bulk attribute backfills
AmazonCatalog Auditor - French (Program Operations)
May. 2010 - Mar. 2012• Facilitated the tech team in building Taxonomy for French Catalog • Improved customer search experience through accurate product classification in the catalog • Performed audits at multiple frequencies on complex categories and mentored the team on effective ways of handling sensitive content & attributes • Suggested new ideas to tech | business org to measure catalog health at scale • Partnered with various category teams in developing in-depth SOPs for multiple categories to build & scale the process • Conducted periodical process trainings, re-freshers on complex categories to facilitate effective decision making
Symphony Marketing SolutionsConsultant (French)
Aug. 2009 - Dec. 2009Consultant - Client Solutions Group - France • Charted & Reported high quality weekly and monthly reports using in-house applications for various clients in France such as Carrefour, Campbell, L’Oréal etc. • Consistently delivered insights on market research findings, ad-hoc requests and provide on time results to clients
UNITED SPIRITS LIMITEDBrand Assistant
Oct. 2007 - Feb. 2009• Facilitated the central brand team on handling various aspects of the marketing mix on brand communication. • Assisted brand team in new product development process from conceptualization till the product launch • Drove local & national brand activations with a minute understanding liaising with internal & external stakeholders • Effectively managed brand related MIS & reporting
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