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Work Background
StoneGroup Product Manager
Jan. 2023São Paulo, Brazil
VittaCustomer Experience Director
Mar. 2018 - Dec. 2022São Paulo Area, Brazil
VittaSenior Product Manager
Sep. 2017 - Mar. 2018São Paulo Area, Brazil
Linx S.A.Key Account Manager
Apr. 2015 - Aug. 2017São Paulo Area, BrazilAs an Account Manager, I'm responsible for Chaordic's premium customers such as Centauro, Saraiva, Staples Brazil, Multiplus, Oppa and orthers. I work as a personalization consultant for these clients, understanding their needs and assuring that our products are performing at their best to help these companies achieve their objectives and strategic goals through personalization. I also worked structuring customer tiering and services process (tools, steps, tone, etc...). As a result, we observed a significative reduction in the time it took to resolve a client's issue and a considerable increase in the NPS of the area.
ChaordicProduct Manager
Apr. 2013 - Mar. 2015Florianópolis Area, BrazilChaordic is leader in personalization solutions for e-commerce in Latin America. With its products, online stores such as Saraiva, Netshoes and Walmart Brazil offer the right products for each and every consumer, impacting millions of users in Latin America's e-commerce. As Product Owner, I reestructured the product, Chaordic OnSite throught a lot of analysis (user and customer researches, business canvas, mission statement, strength, weaknesses, benchmarking, competitors), and as a result, we changed the product strategy from full-service to self-service, creating tools that allowed our clients to have more control over the personalization and the impact that our product could have in their e-commerces. These tools helped increased the conversion of the sales team in 35%.
ChaordicCustomer Experience Specialist
Jan. 2012 - Mar. 2013Florianópolis Area, BrazilAs a Customer Experience Specialist, I was able to organize a new area to help our customers, that was focused in solving their questions, problems and requests. To increase our efficiency we created processes and tools that helped our day to day dealings with our clients. This allowed the product team to move faster and focus mainly in the development of new features.
ChaordicSenior Quality Assurance Specialist
Sep. 2010 - Dec. 2011Florianópolis Area, BrazilI was responsible for introducing the concept of quality assurance in the company. In the time I was in this position we changed the product development process to include testing and proper validation. The challenge was to have this steps without slowing down the frequency we delivered features and fixes to production. This change improved considerably the quality of the product in every deploy.
HB.SIS Informática LtdaQuality Assurance Analyst
Jan. 2010 - Sep. 2010Blumenau Area, Brazil
GOVERNANÇABRASIL - GOVBRQuality Assurance Analyst
Dec. 2007 - Jan. 2010Florianópolis Area, BrazilAs a Quality Assurance Analyst I was able to direct my passion for processes, organization and details towards the interests of the users and the company, helping to develop softwares with higher standards of quality.
RBM SoluçõesIntegration Specialist
Feb. 2001 - Nov. 2007Florianópolis Area, Brazil
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